Head of Client Service Job at Kantar (Copenhagen)

Head of Seller Experience & Private Sales, Client Service Operations

The Head of Seller Experience & Pvt Sales will be a champion for their team with...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Degree holder with at least 8/10+ years’ experience in a related field
Management and leadership skills with a team subject to deadline pressures and high tempo activity
Excellent written and verbal communication skills and a demonstrable ability to work directly with clients
IT literate, familiar with financial databases and be able to learn and understand new systems quickly
Team player who brings enthusiasm and energy to the task at hand
A flexible approach - both in exploring new methods and approaches where appropriate and to the support of late running sales, covering short term absences within the department and off-site sales
Able to prioritize workload and solve problems independently
Resilience and ability to deal with challenges whilst taking a proactive and flexible approach to ensure exceptional standards of service are maintained at all times
Strong organisational skills and the ability to delegate effectively
Ability to work with and influence stakeholders at all levels

Job Responsibility

Set and deliver priorities for Client Service Operations team in London taking into account global Operations and Service Operations strategy and enterprise level projects, leveraging counterparts in other London based pods as well as geographic locations to drive consistency and best practice
Help co-ordinate Seller Experience high level queries and with other sale locations promote efficiency and consistency across global sale rooms
Work in partnership with Pre-Sale Managers to manage overall seller experience resource to balance workload/business needs with staffing and promote consistency within group
Partner with Managers to recruit, coach and train the team
Run weekly regular meetings with team to identify required actions & departmental issues
Represent and communicate on behalf of the Pre-sale and Pvt Sale Teams with both the associated departments as well as other areas of the business (Risk Management, Operations, Finance, Legal, Compliance, Valuations) to ensure efficiency in shared procedures
Advise on Client Service Operations structure where necessary to ensure best practice is followed and escalation/cascade is clearly defined
Work with Service Operations partners at all levels, both regionally and globally to ensure processes are consistent throughout
Drive efficiencies by identifying and implementing changes to processes and promoting best practice to improve client service where possible
Implement applicable company directives and policies, ensuring information is communicated to all relevant areas

NAM Head of Client Engagement

Citi is the market maker and a global leader in all major Fixed Income markets. ...

Location

United States , New York

Salary:

176720.00 - 265080.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in technology, financial services, or client-facing roles within capital markets, with deep exposure to Fixed Income products and trading workflows.
7+ years of proven leadership and people management experience, with a track record of building and retaining high-performing teams in a global, matrixed environment.
Demonstrated ability to engage senior business stakeholders — including traders, desk heads, and sales leadership — in a credible, professional, and impactful manner.
Knowledge of major Fixed Income products (Bonds, Swaps, Futures, Spread Products) and Broker/Customer Markets electronic trading flows, including STP and regulatory reporting.
Strong track record of disciplined project delivery — managing complex, multi-stakeholder programs on time and within scope in a high-pressure trading environment.
Solid architectural understanding of enterprise trading platforms, including experience with microservices, modern software delivery practices (Agile, CI/CD), and large-scale financial systems.

Job Responsibility

Primary Point of Contact: Serve as the senior-most technology liaison for Rates and Spread Products desk heads, building trusted, long-term relationships with front-office leadership.
Business Priority Intelligence: Maintain a continuous, real-time pulse on evolving business priorities across Rates, Spread Products, and Markets Treasury — proactively surfacing emerging needs before they become blockers.
Strategic Solutioning: Translate front-office priorities into clear technology roadmaps, leveraging the global FiTP engineering team to deliver high-impact solutions across trade capture, STP, and regulatory reporting.
People Management: Build, lead, and develop a high-performing NAM client engagement team, fostering a culture of accountability, innovation, and continuous improvement.
Global Team Orchestration: Partner with global development, QA, and support teams to ensure business priorities are effectively resourced and delivered, coordinating across time zones and geographies.
Delivery Oversight: Oversee end-to-end delivery of key initiatives including unified platform buildout, Electronic Trading STP, trade capture and enrichment, and regulatory reporting mandates.
Stakeholder Governance: Establish and maintain structured engagement cadences with Front Office Trading, MQA and Sales, stakeholders, ensuring transparency on delivery status and risk escalation.
Platform Advocacy: Build a broad-based understanding of the full FiTP application suite and champion platform capabilities to business stakeholders, driving adoption of new features and modernization initiatives.
Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Head of Service

Step into a high-influence, senior leadership role where you will define service...

Location

United Kingdom , Wokingham

Salary:

60000.00 - 80000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

Proven experience operating in a senior service delivery, operations management, or directorate role specifically within the commercial cleaning or hard/soft facilities management industries
A strong track record of managing expansive, distributed multi-site service networks and driving large-scale performance turnarounds
Exceptional communication and relationship-building skills, with demonstrated experience collaborating with high-profile corporate clients and institutional stakeholders
A solutions-focused approach backed by an in-depth understanding of technical service standards, continuous improvement methodologies, and commercial governance frameworking
A full UK Driving Licence and the flexibility to travel regularly across customer sites throughout southern England, alongside attendance at the Wokingham Head Office
Full existing eligibility to work in the UK and a background suitable for securing satisfactory professional references

Job Responsibility

Drive Service Excellence & KPIs: Take strategic ownership of service quality, compliance, and contract performance across all customer sites, consistently tracking and elevating SLA and KPI metrics
Mastermind Client Retention: Own and cultivate senior-level client relationships, proactively leading structured service reviews, handling escalations with total professionalism, and securing long-term contract retention
Lead Contract Remediation: Strategically identify underperforming or vulnerable commercial contracts, designing and deploying robust operational improvement plans to restore gold-standard delivery
Partner with Operations: Collaborate intimately with the Head of Operations and their regional execution teams to ensure on-the-ground service solutions remain practical, compliant, and highly scalable
Spearhead Complex Mobilisations: Provide senior oversight and directional leadership during the initial rollout and operational mobilization phases of larger, multi-site corporate contracts
Support Commercial Growth: Work alongside the Sales and Tendering teams, providing critical operational insights, service design data, and participating in high-value client pitches or presentations

What we offer

A highly competitive basic salary (commensurate with senior leadership experience)
A balanced 37.5-hour working week with flexible operational hours tailored to your preferences and business needs
Real, tangible equity of influence over the service delivery model of an expanding business
Clear pathways for continuous personal, commercial, and executive development
Corporate employee rewards, performance recognition programs, and free parking at the Wokingham head office
A comprehensive business mileage allowance covering all regional client site travel

Fulltime

Head of Client Services

Overview: We are looking for a Head of Client Services to join our team. This ro...

Location

United Kingdom , London

Salary:

80000.00 - 90000.00 GBP / Year

GetAgent

Expiration Date

Until further notice

Requirements

Proven Leadership: Extensive leadership experience, with a track record of running high-volume, outbound, or target-driven conversion functions
People-First Motivator: An energising, charismatic leader who genuinely loves being close to the daily action
motivating teams, building confidence and celebrating wins
Consultative Mindset: You know how to drive a target-oriented culture without sacrificing quality
Data-Informed Coach: You comfortably navigate performance dashboards to spot activity trends, course-correct conversion drops, and guide team leaders on targeted coaching
Balanced Mindset: You are as comfortable rolling up your sleeves to dive into a daily activity bottleneck as you are coaching a team member on their long-term career goals

Job Responsibility

Lead & Develop Talent: Provide direct line management, mentorship, and career development for your team of 8 direct reports
with responsibility of the wider team of 35 based across London & Peterborough
Foster a high-energy, supportive, and accountable culture, ensuring your leaders are empowered to drive daily performance and own their outcomes
Drive Activity & Conversion: Partner with the COO to translate company growth targets into clear, actionable team expectations and conversion metrics
Own the daily performance of our client services team, ensuring teams proactively connect with prospective home sellers and successfully convert enquiries into high-quality valuation bookings for our estate agency partners
Raise the Performance Bar: Identify and implement improvements in our operations and workflows to increase response speed, clarity, and conversion quality
Use performance data, activity dashboards, and QA insights to guide daily coaching loops, successfully balancing target delivery with a genuinely consultative, client-first approach
Stakeholder Influence: Act as a key liaison between the Client Services department and wider company leadership, providing clear updates on conversion trends, volume risks and performance insights
Collaborate closely with Product, Tech, Sales and Marketing to ensure enquiry pipelines are healthy and cross-departmental feedback loops are seamless

What we offer

Private Medical Cover
L&D Allowance
Wellbeing Allowance
Perks at Work
25 days + Bank Holidays
Join a growing company at an exciting point in our journey
We place a big emphasis on hiring lovely people
they are the best thing about our team

Fulltime

SVP, Head Of Client Management

An exceptional opportunity has arisen for a high-calibre Securities Services pro...

Location

Hong Kong , Hong Kong

Salary:

1500000.00 - 1800000.00 HKD / Year

Randstad

Expiration Date

July 27, 2026

Requirements

Possess a Bachelor Degree in Finance, Business Administration, or a related academic discipline
A minimum of 10 years of experience in client management, client service, or relationship management strictly within the Securities Services sector
Demonstrate a strong, comprehensive understanding of custody and fund accounting mechanics
Proven leadership skills with a track record of motivating, mentoring, and developing an operational or client-facing team
Exceptional written and verbal communication skills with mandatory fluency in English, Mandarin, and Cantonese
Possess superior analytical thinking, sharp attention to detail, and robust problem-resolution skills

Job Responsibility

Assist in leading, motivating, and developing the team to deliver best-in-class professional customer services
Manage new deals, set up, and oversee critical post-closing activities, including handling waiver and amendment requests
Monitor the timely submission of covenants and maintain a rigorous document inventory
Participate in comprehensive documentation reviews from an operational perspective to ensure seamless, ongoing deal administration
Work proactively and collaboratively with internal and external stakeholders to deliver a premium client management experience
Build and maintain highly effective working relationships with respective clearing systems, including Euroclear Bank, Clearstream Banking, and the CMU
Provide robust oversight, guidance, and strategic advice to the Operations team on day-to-day activities to ensure flawless service quality
Participate in ad-hoc projects and strategic initiatives as and when required by senior leadership

What we offer

discretionary bonus

Fulltime

Head of Client Sales - Fashion, Luxury and Beauty

We are looking for a highly connected commercial leader with a proven track reco...

Location

United Kingdom , London

Salary:

Not provided

The Telegraph

Expiration Date

Until further notice

Requirements

A well-established network of senior marketing relationships across the FLB sector (e.g. LVMH, Richemont, Kering, Estée Lauder, Coty, and independent heritage brands)
Proven experience building trust with stakeholders, including CMOs and senior agency leads, with a reputation for integrity in a relationship-based market
Strong commercial lead with experience developing complex digital, editorial, and partnership- led pitches that translate into high-value, multi-platform deals
A strategic thinker who understands the delicate balance between commercial results and maintaining the luxury positioning of our brand and the client's
Highly commercially minded, with the ability to identify the growth in the Beauty category and build strategies to convert it
Confident presenter with the gravitas to lead major pitches and the ability to pivot conversations toward long-term strategic brand building
Ability to manage multiple projects simultaneously in a fast-paced environment

Job Responsibility

Leverage an established network of senior marketing relationships across luxury fashion houses, prestige beauty brands, and high-end accessories to drive immediate commercial opportunities
Protect and grow the category revenue target, ensuring seamless continuity of service
Navigate the Luxury Calendar by leveraging pre-existing credibility to secure high-value revenue
Lead the strategic expansion of the Beauty category, identifying and unlocking new revenue streams from skincare, fragrance, and cosmetic brands
Lead proactive sales efforts by identifying high-value partnership opportunities across our commercial platforms, focusing on storytelling and brand heritage
Deliver revenue directly through proactive client engagement while supporting internal Digital and Editorially Integrated Partnerships (EIP) teams on high-gloss pitches
Identify mid-to-long-term opportunities ahead of formal agency briefings by being in the room with clients during the early strategy phases
Collaborate with internal specialists across Creative, Editorial, and Innovation teams to develop sophisticated, aesthetic-led commercial solutions that align with luxury brand guidelines
Transfer opportunities effectively into internal specialist teams while ensuring best-in-class client service throughout the commercial process

What we offer

Dynamic working opportunities
Medical cover
Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
Life assurance
Season ticket loans
Access to a variety of training and development opportunities through The Academy

Fulltime

Svp - Head Of Client Management - Securities Services & Custody

An exceptional opportunity has arisen for a high-calibre Securities Services pro...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Randstad

Expiration Date

July 27, 2026

Requirements

Bachelor Degree in Finance, Business Administration, or a related academic discipline
A minimum of 10 years of experience in client management, client service, or relationship management strictly within the Securities Services sector
Strong, comprehensive understanding of custody and fund accounting mechanics
Proven leadership skills with a track record of motivating, mentoring, and developing an operational or client-facing team
Exceptional written and verbal communication skills with mandatory fluency in English, Mandarin, and Cantonese
Superior analytical thinking, sharp attention to detail, and robust problem-resolution skills

Job Responsibility

Assist in leading, motivating, and developing the team to deliver best-in-class professional customer services
Manage new deals, set up, and oversee critical post-closing activities, including handling waiver and amendment requests
Monitor the timely submission of covenants and maintain a rigorous document inventory
Participate in comprehensive documentation reviews from an operational perspective to ensure seamless, ongoing deal administration
Work proactively and collaboratively with internal and external stakeholders to deliver a premium client management experience
Build and maintain highly effective working relationships with respective clearing systems, including Euroclear Bank, Clearstream Banking, and the CMU
Provide robust oversight, guidance, and strategic advice to the Operations team on day-to-day activities to ensure flawless service quality
Participate in ad-hoc projects and strategic initiatives as and when required by senior leadership

What we offer

discretionary bonus

Fulltime

Head of Client Engagement - National Clients

This role offers an exciting opportunity for the right individual to lead on the...

Location

United Kingdom , London

Salary:

Not provided

First Intuition

Expiration Date

Until further notice

Requirements

Experience of delivering high quality business development, client service and account management
Proven ability to develop strong relationships and networks across the accountancy sector
Experience of professional or higher education within the accountancy sector
Knowledge of apprenticeship standards and programmes
Experience of client tendering
Full UK driving license and ability to travel regularly is essential

Job Responsibility

You will be a core member of the National Client Management Team and will contribute to National Client planning, tailoring strategies and programmes ensuring they continue to meet our student and employer needs
Contributing to ongoing programme and service proposition development through review of client feedback, performance indicators and sector specific insight
Understand target markets and carry out planning and execution of business development activities in line with the strategic direction of growth, including participation on tenders and pitches
Build strong relationships with employers to deliver solutions which meet their business needs
Understanding and communicating resource requirements to allow the business to plan ahead for property, people and service requirements, managing client expectations to ensure we can deliver on our commitments
Attend regular client meetings to discuss strategy, programmes, service delivery and share insights to maintain engagement and retention of employers
Support new employers through onboarding of their students, ensuring we provide the best possible service and smooth enrolment experience
The role will require collaboration with all areas of the organisation, and you will be required provide management information, in line with your KPIs, to the Management team
Supporting additional work as required by management from time to time

What we offer

30 days annual leave (based on fulltime hours) PLUS bank holidays
3 FI Days per year
Hybrid working available, equipment provided for homeworking
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Private Medical Insurance
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

Fulltime

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Head of Client Service

Job Description

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Requirements

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