Head of Client Service and Account Management, HSBC

Head of Client Service and Account Management

HSBC

Location:
Philippines

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Head of Client Service and Account Management role in Global Payments Solutions at HSBC, responsible for building a world-leading payments franchise and leading a team to deliver digital-first customer engagement

Job Responsibility:

Build and sustain a world-leading, technology-enabled, globally connected payments franchise
Lead, manage a team of 9+ FTE and transform the function to deliver Digital First Customer Engagement
Drive a client-centric mindset to enhance seamless engagement and end-to-end delivery effectiveness
Grow and retain core GPS revenue of US$80m+ through collaborative client engagement
Collaborate with Coverage Teams, Regional and Global Client Services, and other Products to retain profitable client relationships
Enhance HSBC's profile and market position in the country through Thought Leadership initiatives
Build and nurture strong relationships with key clients across all segments
Manage risks impacting GPS solutions and maintain a robust Business Contingency process

Requirements:

Minimum of 8 years working in Payments and Cash Management and/or wider banking industry
In-depth knowledge of industry standards related to all Cash Management products and services
Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Ability to understand a customers' business and priorities
Excellent interpersonal people management skills and ability to interact and build relationships with internal and external stakeholders
Experience in driving team and individual performance to achieve customer and financial targets

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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