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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Head of Client Relationship

United Kingdom, Birmingham 40000.00 - 45000.00 GBP / Year · Job Posted January 25, 2026
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Job Description

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

Job Responsibility

  • Serve as the primary liaison for key clients, ensuring consistent communication and relationship development
  • Manage client expectations and maintain agreed service levels
  • Coordinate and assist in leading regular client meetings, providing updates and addressing concerns
  • Monitor service performance against SLAs and proactively address issues
  • Handle escalations promptly, ensuring resolution and client satisfaction
  • Support complaint resolution processes in collaboration with internal teams
  • Assist with risk schemes as required to mitigate potential issues
  • Prepare and deliver accurate reports on service performance, client feedback, and operational metrics
  • Identify trends and recommend improvements to enhance client experience
  • Support the B&EM Director and Head of Client Relationships with operational requirements and day-to-day needs

Requirements

  • Proven experience in client relationship management within property, facilities, or estate management sectors
  • Strong communication and interpersonal skills with the ability to build trust and rapport
  • Excellent problem-solving and conflict resolution abilities
  • Competence in reporting, data analysis, and presentation
  • Ability to manage multiple priorities and work collaboratively across teams

What we offer

  • 25 days’ holiday plus bank holidays
  • Enhanced pension scheme based on role
  • Holiday allowance grows with length of service
  • Medicash, virtual GP, therapies, dental and optical support
  • Company sick pay increases over time
  • Study support and access to dedicated academy
  • 24/7 mental health services
  • Extra day off on birthday
  • One volunteer day annually
  • Benefit platform for all benefits and recognition
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