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We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
Job Responsibility:
Serve as the primary liaison for key clients, ensuring consistent communication and relationship development
Manage client expectations and maintain agreed service levels
Coordinate and assist in leading regular client meetings, providing updates and addressing concerns
Monitor service performance against SLAs and proactively address issues
Handle escalations promptly, ensuring resolution and client satisfaction
Support complaint resolution processes in collaboration with internal teams
Assist with risk schemes as required to mitigate potential issues
Prepare and deliver accurate reports on service performance, client feedback, and operational metrics
Identify trends and recommend improvements to enhance client experience
Support the B&EM Director and Head of Client Relationships with operational requirements and day-to-day needs
Requirements:
Proven experience in client relationship management within property, facilities, or estate management sectors
Strong communication and interpersonal skills with the ability to build trust and rapport
Excellent problem-solving and conflict resolution abilities
Competence in reporting, data analysis, and presentation
Ability to manage multiple priorities and work collaboratively across teams
What we offer:
25 days’ holiday plus bank holidays
Enhanced pension scheme based on role
Holiday allowance grows with length of service
Medicash, virtual GP, therapies, dental and optical support