CrawlJobs Logo

Head of Client Relationship

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Birmingham

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

40000.00 - 45000.00 GBP / Year

Job Description:

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

Job Responsibility:

  • Serve as the primary liaison for key clients, ensuring consistent communication and relationship development
  • Manage client expectations and maintain agreed service levels
  • Coordinate and assist in leading regular client meetings, providing updates and addressing concerns
  • Monitor service performance against SLAs and proactively address issues
  • Handle escalations promptly, ensuring resolution and client satisfaction
  • Support complaint resolution processes in collaboration with internal teams
  • Assist with risk schemes as required to mitigate potential issues
  • Prepare and deliver accurate reports on service performance, client feedback, and operational metrics
  • Identify trends and recommend improvements to enhance client experience
  • Support the B&EM Director and Head of Client Relationships with operational requirements and day-to-day needs

Requirements:

  • Proven experience in client relationship management within property, facilities, or estate management sectors
  • Strong communication and interpersonal skills with the ability to build trust and rapport
  • Excellent problem-solving and conflict resolution abilities
  • Competence in reporting, data analysis, and presentation
  • Ability to manage multiple priorities and work collaboratively across teams
What we offer:
  • 25 days’ holiday plus bank holidays
  • Enhanced pension scheme based on role
  • Holiday allowance grows with length of service
  • Medicash, virtual GP, therapies, dental and optical support
  • Company sick pay increases over time
  • Study support and access to dedicated academy
  • 24/7 mental health services
  • Extra day off on birthday
  • One volunteer day annually
  • Benefit platform for all benefits and recognition

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Client Relationship

Head – Client Leadership

Mindshare, a GroupM company and part of WPP, is seeking a dynamic and experience...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
mindshareworld.com Logo
Mindshare Worldwide
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 18-20 years of work experience in business consultancy, marketing, media agency setup, or a strategic planning role
  • At least 5 years spent working on media/communications planning related business
  • Proven track record of collaborating with key decision-makers within organizations
  • Extensive experience engaging with various stakeholders, including suppliers, advertising/marketing agencies, and media owners
  • Experience of working on large FMCG and CPG brands is a must
  • Deep understanding of the media landscape, industry intricacies, business dynamics, brand nuances, and consumer insights
  • Comprehensive understanding of business principles and practices, with the ability to perceive issues from financial and commercial perspectives
  • Strong business acumen & Commercial Orientation, understands allocation of resources and the right proposition selling to clients
  • Ability to understand Offline & Online and their role in shaping clients’ businesses
  • Understanding of media buying/ planning/ brand investments/ tools used
Job Responsibility
Job Responsibility
  • Client Relationship Leadership: Consolidate and strengthen senior client relationships, positioning Mindshare as a trusted business partner and fearless advocate for innovative solutions
  • Cultivate client satisfaction through proactive feedback solicitation and a consultative approach
  • Act as a client visionary, providing valuable perspectives based on a deep understanding of their business landscape, challenges, and opportunities
  • Develop and execute comprehensive strategic approaches aligned with the client’s business objectives, overseeing annual planning with the client team
  • Day to day point of contact for other client non -campaign related matters
  • Strategic & Financial Oversight: Oversee business financial accounting, ensuring accuracy and compliance
  • Manage campaign development schedules and investment charters, including the status of POs/partnerships, risk mitigation for campaign/project delays, and commercial commitments
  • Supervise, support, and manage work related to business growth and strategic development initiatives
  • Team Leadership & Collaboration: Inspire and unify the team by articulating shared goals and fostering a collaborative environment
  • Lead and establish collaborative operating models across senior stakeholders from specialist functions such as Measurement, Data Analytics, and Content
Read More
Arrow Right

Head of Client Services

The B-Hive is an in-house creative agency bringing to life the creative needs of...
Location
Location
United Kingdom , London; Nottingham
Salary
Salary:
Not provided
boots.com Logo
Boots
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Create strong client relationships at the highest level
  • Uphold the highest standards for excellent delivery
  • Agree and maintain scope of work for your business area
  • Develop a high-performing Client Services Team
  • Be a critical part of the B-Hive LT
  • Act as a consultant
  • Key stakeholder to external partners
  • Predict and navigate client needs
  • Actively manage conflict and resolve issues quickly
  • Provide entrepreneurial spirit and ability to thrive in a fast-paced, collaborative workplace
Job Responsibility
Job Responsibility
  • Setting the strategic framework
  • Developing and maintaining key relationships with Senior Leadership
  • Delivering best-in-class executions that deliver profit and market share for your brands
  • Leading your accounts as its their own business unit with B-Hive, managing a P&L and ensuring we hit agency targets
  • Ensuring the clients scope of work delivers on their own 3YPs
  • Ensuring our own agency innovation provides long term growth
  • Identifying wider areas of support
  • Providing cost efficiencies
  • Developing our continuous improvement pipeline
  • Working in a wider leadership team crossing Agency Operations, Creative, Creative Production and Strategic Partnerships
What we offer
What we offer
  • Retirement Savings Plan
  • Enhanced maternity/paternity/adoption leave pay
  • Discretionary annual bonus
  • Generous discount on our own brands and partner businesses
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes
  • Fulltime
Read More
Arrow Right

Client Relationship Coordinator / Administrator

As part of the Client Relations (Wealth Management) team, you will be responsibl...
Location
Location
United Kingdom , Taunton
Salary
Salary:
24000.00 - 26500.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in administration
  • Meticulous attention to detail and accuracy
  • Organised and self-motivated
  • Exceptional customer service skills with a flexible and adaptable approach
  • IT literate
  • Personable, presentable, and punctual
  • Excellent communication and interpersonal abilities
Job Responsibility
Job Responsibility
  • Efficiently handling all client enquiries
  • Preparing refreshments for client and company meetings
  • Proactively managing day-to-day administration tasks, including transacting cases onto the system and supporting consultants and clients throughout the application process
  • Liaising with providers to ensure seamless service delivery
  • Competently using various software packages for data entry and monitoring the company client database
  • Providing efficient client relations support through regular communication
  • Coordinating and implementing office procedures with the Head of Client Relations
  • Sorting and distributing incoming post and organising outgoing post
  • Booking meeting rooms and conference facilities as needed
What we offer
What we offer
  • Generous Pension Scheme
  • 30 Days Annual Leave, plus Bank Holidays, a day off for your birthday and an additional 2 extra days off for Christmas shutdown
  • Professional Growth Opportunities: Study support provided both financially and with time to study during the working day
  • Comprehensive Induction Programme
  • Annual Salary Review
  • Annual Bonus Scheme
  • Employee Assistance Program
  • Supportive Company Culture with Excellent Values
  • Modern, bright, open-plan, and luxurious offices
  • Impressive staff room and fully equipped gym with showers and changing room facilities
  • Fulltime
Read More
Arrow Right

Private Client Head of Department

A highly regarded, well-established law firm in South West London is seeking an ...
Location
Location
United Kingdom , New Malden
Salary
Salary:
85000.00 GBP / Year
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified solicitor with significant experience in private client law
  • proven track record of leadership and managing a team
  • strong technical expertise in wills, trusts, and estate planning
  • excellent client management skills with the ability to build and sustain relationships
  • strategic thinker with commercial mindset and proactive approach to business development
Job Responsibility
Job Responsibility
  • Lead and manage the Private Client Department, ensuring exceptional client service and operational efficiency
  • handle a varied caseload of private client matters, including wills, trusts, probate, estate planning, and tax advice
  • provide strategic direction to the department, ensuring growth and business development
  • develop and maintain strong client relationships, acting as a trusted advisor
  • mentor and support junior team members, fostering a collaborative and high-performing culture
What we offer
What we offer
  • Performance-based bonus
  • flexible working
  • private medical insurance
  • social events
  • Fulltime
Read More
Arrow Right

Head of Private Client Solicitor

This is a fantastic opportunity for a senior private client solicitor who’s look...
Location
Location
United Kingdom , Billericay, Essex
Salary
Salary:
50000.00 - 60000.00 GBP / Year
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A qualified Solicitor with significant experience in private client law
  • Confident managing a varied caseload independently
  • Comfortable in a leadership or supervisory capacity
  • Strong on client care and able to develop and maintain trusted client relationships
  • Commercially minded, with a proactive approach to business development and growing the department
Job Responsibility
Job Responsibility
  • Managing and developing a broad caseload of private client matters including Wills, probate, and estate administration
  • Inheritance tax planning
  • Trusts and estate planning
  • Lasting Powers of Attorney and Court of Protection matters
  • Supervising and mentoring junior team members
  • Ensuring compliance and excellent service standards
  • Contributing to the strategic growth of the department
What we offer
What we offer
  • A key leadership role within a well-established and respected firm
  • Supportive working culture with genuine autonomy
  • Opportunities for continued progression and long-term impact
  • Fulltime
Read More
Arrow Right

Head of Private Client Solicitor

Fantastic opportunity for a senior private client solicitor looking to step into...
Location
Location
United Kingdom , Billericay
Salary
Salary:
Not provided
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Solicitor with significant experience in private client law
  • confident managing a varied caseload independently
  • comfortable in a leadership or supervisory capacity
  • strong client care skills and ability to develop and maintain trusted client relationships
  • commercially minded with a proactive approach to business development and growing the department
Job Responsibility
Job Responsibility
  • Managing and developing a broad caseload of private client matters including wills, probate, and estate administration
  • inheritance tax planning
  • trusts and estate planning
  • lasting powers of attorney and court of protection matters
  • supervising and mentoring junior team members
  • ensuring compliance and excellent service standards
  • contributing to the strategic growth of the department
What we offer
What we offer
  • Salary up to £60,000, negotiable depending on experience
  • key leadership role within a well-established firm
  • supportive working culture
  • opportunities for continued progression and long-term impact
  • Fulltime
Read More
Arrow Right

Head of Private Client Department

Battens Solicitors is seeking an experienced and strategic leader to head our Pr...
Location
Location
United Kingdom , Bath; Poundbury; Wareham
Salary
Salary:
Not provided
battens.co.uk Logo
Battens Solicitors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in team leadership and departmental management
  • Strong expertise in private client law, ideally including Trusts
  • A collaborative and proactive approach to problem-solving
  • Confidence in managing performance, mentoring staff, and driving growth
  • Minimum 10 years PQE
Job Responsibility
Job Responsibility
  • Lead and manage a team of 30 across 7 offices
  • Set and implement the department’s strategic direction
  • Ensure high standards of service in complex areas, including trusts, wills, probate, and estate planning
  • Oversee all aspects of employee management, with support from our HR team
  • Handle client relationships with professionalism and care
  • Lead and conduct business development
  • The role will include growth, technical skill and supervision
  • Running your own caseload
What we offer
What we offer
  • Group pension scheme with salary sacrifice and a 4% employer contribution
  • Income protection
  • 25 days annual leave, increasing to 30 with length of service
  • Free conveyancing and discounted legal services
  • Recruitment bonus scheme
  • Birthday leave – enjoy an extra day off on your Birthday
  • Employee Assistance Programme
  • Critical illness cover
  • Life assurance from your first day of employment
  • Fulltime
Read More
Arrow Right

Global Head of Securities Finance Client Operations

The successful individual will be a key member of the Securities Finance Operati...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
  • Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
  • Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
  • Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
  • Significant industry knowledge and experience
  • Robust commercial awareness and understanding of the Securities Finance business is a benefit.
Job Responsibility
Job Responsibility
  • Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
  • Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
  • Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
  • Centralise reporting of client escalations and complaints
  • Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
  • Engage with Product on changes requested by existing clients
  • Evaluate the impact of such changes on STP and overall operational efficiency
  • Manage the execution of operational aspects of change management
  • Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
  • Advise and coach new or junior level staff on procedures and work processes across multiple departments.
What we offer
What we offer
  • Competitive base salary reviewed annually
  • Hybrid working model (up to 2 days working at home per week)
  • Business casual workplace
  • Additional benefits to support you and your family to be well, live well, and save well.
  • Fulltime
Read More
Arrow Right