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Head of Client Management

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WorkNest

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Location:
United Kingdom , Chester

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Category:
Sales

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Contract Type:
Not provided

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Salary:

80000.00 - 100000.00 GBP / Year
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Job Description:

We’re looking for a senior client leader to help define the future of our client relationships. If you’re a commercially minded professional who thrives on growth, influence and building high-performing teams we’d love to hear from you. WorkNest, part of the Axiom GRC group, is scaling fast and this is a standout opportunity to help shape what comes next. Backed by deep expertise across Employment Law, HR, Health & Safety, Cybersecurity, ISO and Compliance, we blend pragmatic advice with cutting-edge technology to deliver real impact for our clients. With rapid UK and international growth, strengthened by acquisitions including Bulletproof, Pentest People, IMSM and Wirehouse, we’re targeting £250m in revenue and sustained growth of over 25% CAGR. As Head of Client Management, you’ll lead a high-performing team to drive retention, upsell and cross-sell, working closely with Product and Service Delivery to maximise client value. As a member of WorkNest’s Senior Leadership Team, you’ll influence commercial strategy, champion our culture and values, and shape the future of an established function in a progressive, high growth, acquisitive environment.

Job Responsibility:

  • Take full ownership of a retained client portfolio worth around £100m
  • Drive a best-in-class retention and growth strategy
  • Lead, coach and inspire Client Managers
  • Empower team to deliver exceptional renewals, upsell and cross-sell outcomes
  • Work in close partnership with Client Implementation, Service Delivery, Marketing and Product teams
  • Ensure clients are fully engaged and realising maximum value from consultancy and software solutions
  • Using data, insight and market awareness, identify growth opportunities, manage risk and shape engagement strategies
  • Define and track key performance metrics to inform senior leadership
  • Play a critical role in resolving complex client issues with empathy and commercial judgement
  • Shape the client experience through loyalty and advocacy initiatives
  • Lead client management strategy across newly acquired businesses
  • Influence commercial strategy
  • Champion culture and values
  • Shape the future of an established function

Requirements:

  • Experienced senior leader or established head of customer success and/or account management
  • Ideally from a professional services environment with exposure to SaaS
  • Strong track record of driving client growth while reducing churn
  • Good experience of building, leading and motivating high-performing teams
  • Good experience of successfully implementing scalable client segmentation models
  • Good experience of driving CRM effectiveness
  • Good experience of managing budgets with a balance of efficiency and growth
  • Good experience of supporting integration within acquisitive businesses
  • Commercially astute and analytically minded
  • Comfortable shaping pricing strategies and navigating complex commercial discussions
  • Able to translate data and insight into clear, actionable plans
  • A natural communicator and influencer
  • Thrives in fast-paced environments
  • Brings innovative problem-solving to complex challenges
  • Leads with a genuinely client-centric mindset
  • Values teamwork, champions values, and inspires people to perform at their best
What we offer:
  • Bonus per annum
  • Great Benefits
  • A supportive and inclusive work culture

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 13, 2026

Work Type:
Hybrid work
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