Head of Client IT Services Job at 360 Resourcing Solutions (Neath)

Head of Client Services

Overview: We are looking for a Head of Client Services to join our team. This ro...

Location

United Kingdom , London

Salary:

80000.00 - 90000.00 GBP / Year

GetAgent

Expiration Date

Until further notice

Requirements

Proven Leadership: Extensive leadership experience, with a track record of running high-volume, outbound, or target-driven conversion functions
People-First Motivator: An energising, charismatic leader who genuinely loves being close to the daily action
motivating teams, building confidence and celebrating wins
Consultative Mindset: You know how to drive a target-oriented culture without sacrificing quality
Data-Informed Coach: You comfortably navigate performance dashboards to spot activity trends, course-correct conversion drops, and guide team leaders on targeted coaching
Balanced Mindset: You are as comfortable rolling up your sleeves to dive into a daily activity bottleneck as you are coaching a team member on their long-term career goals

Job Responsibility

Lead & Develop Talent: Provide direct line management, mentorship, and career development for your team of 8 direct reports
with responsibility of the wider team of 35 based across London & Peterborough
Foster a high-energy, supportive, and accountable culture, ensuring your leaders are empowered to drive daily performance and own their outcomes
Drive Activity & Conversion: Partner with the COO to translate company growth targets into clear, actionable team expectations and conversion metrics
Own the daily performance of our client services team, ensuring teams proactively connect with prospective home sellers and successfully convert enquiries into high-quality valuation bookings for our estate agency partners
Raise the Performance Bar: Identify and implement improvements in our operations and workflows to increase response speed, clarity, and conversion quality
Use performance data, activity dashboards, and QA insights to guide daily coaching loops, successfully balancing target delivery with a genuinely consultative, client-first approach
Stakeholder Influence: Act as a key liaison between the Client Services department and wider company leadership, providing clear updates on conversion trends, volume risks and performance insights
Collaborate closely with Product, Tech, Sales and Marketing to ensure enquiry pipelines are healthy and cross-departmental feedback loops are seamless

What we offer

Private Medical Cover
L&D Allowance
Wellbeing Allowance
Perks at Work
25 days + Bank Holidays
Join a growing company at an exciting point in our journey
We place a big emphasis on hiring lovely people
they are the best thing about our team

Fulltime

Head of Client Services

The B-Hive is an in-house creative agency bringing to life the creative needs of...

Location

United Kingdom , London; Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Create strong client relationships at the highest level
Uphold the highest standards for excellent delivery
Agree and maintain scope of work for your business area
Develop a high-performing Client Services Team
Be a critical part of the B-Hive LT
Act as a consultant
Key stakeholder to external partners
Predict and navigate client needs and lead on in-housing new business
Actively manage conflict and resolve issues quickly
Provide entrepreneurial spirit and ability to thrive in a fast-paced, collaborative workplace

Job Responsibility

Act as the Client and business partner for your key accounts
Setting the strategic framework
Developing and maintaining key relationships with Senior Leadership
Delivering best-in-class executions that deliver profit and market share for your brands
Lead your accounts as its their own business unit with B-Hive, managing a P&L
Ensure the clients scope of work delivers on their own 3YPs
Ensure our own agency innovation provides long term growth
Identify wider areas of support
Providing cost efficiencies
Developing our continuous improvement pipeline

What we offer

Retirement Savings Plan
Enhanced maternity/paternity/adoption leave pay
Discretionary annual bonus
Generous discount on our own brands and partner businesses
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes

Fulltime

Head of UK Client Services

To lead, develop, and scale the UK Client Services function, ensuring exceptiona...

Location

United Kingdom , Northwest England Preferred

Salary:

70000.00 - 80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional communication and interpersonal skills
Proven ability to lead, coach and develop teams
Decisive and confident in high-pressure situations
Strong relationship-builder with diverse teams
Demonstrates a consistent and professional approach
Ability to analyse information and present findings in a clear, concise and professional manner
Excellent relationship building & communication skills
Project management or proven ability to deliver exceptional results in a quantitative and quality measured position
Computer literacy
Degree or equivalent (preferred)

Job Responsibility

Own the UK Client Services strategy, aligning team performance with business objectives and client expectations
Champion a culture of accountability, continuous improvement and client-centricity
Serve as a senior point of contact for all UK clients, including those of Ardent Credit Services
Ensure the Client Services team operates as subject matter experts for each assigned client
Assist Operations with client onboarding, transitions to business-as-usual, and ongoing relationship development
Present client-provided KPIs to operation leaders to help drive performance insights and action
Oversee SLAs, contracts, and client communications to ensure expectations are consistently exceeded
Coordinate client audits and ensure audit readiness across the team
Work with colleagues to establish clear audit protocols and compliance standards within team
Attend prospect meetings and support business development initiatives

What we offer

Luxurious office environment in a superb location
31+ days’ holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Allocated Parking Space
Life Assurance
Salary Sacrifice Cycle2work & Electric Car schemes

Fulltime

Svp - Head Of Client Management - Securities Services & Custody

An exceptional opportunity has arisen for a high-calibre Securities Services pro...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Randstad

Expiration Date

July 27, 2026

Requirements

Bachelor Degree in Finance, Business Administration, or a related academic discipline
A minimum of 10 years of experience in client management, client service, or relationship management strictly within the Securities Services sector
Strong, comprehensive understanding of custody and fund accounting mechanics
Proven leadership skills with a track record of motivating, mentoring, and developing an operational or client-facing team
Exceptional written and verbal communication skills with mandatory fluency in English, Mandarin, and Cantonese
Superior analytical thinking, sharp attention to detail, and robust problem-resolution skills

Job Responsibility

Assist in leading, motivating, and developing the team to deliver best-in-class professional customer services
Manage new deals, set up, and oversee critical post-closing activities, including handling waiver and amendment requests
Monitor the timely submission of covenants and maintain a rigorous document inventory
Participate in comprehensive documentation reviews from an operational perspective to ensure seamless, ongoing deal administration
Work proactively and collaboratively with internal and external stakeholders to deliver a premium client management experience
Build and maintain highly effective working relationships with respective clearing systems, including Euroclear Bank, Clearstream Banking, and the CMU
Provide robust oversight, guidance, and strategic advice to the Operations team on day-to-day activities to ensure flawless service quality
Participate in ad-hoc projects and strategic initiatives as and when required by senior leadership

What we offer

discretionary bonus

Fulltime

Head of Private Bank Client Services

This is an exciting opportunity to join us as a Client Service Executive, Privat...

Location

Singapore , Singapore

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Prior few years of client service experience in Private Banking serving UHNW individuals or experienced in customer service roles within any industry / sector with the ability to build rapport
Excellent attention to detail
Excellent command of English language with strong written and verbal communications skills
Able to negotiate and influence across a wide range of internal and external stakeholders
High level of computer literacy and able to interpret screen-based information whilst continuing a dialogue with clients
Good organisational skills and able manage time effectively
Adaptable to change in processes and procedures

Job Responsibility

Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers
Identification and maintenance of active performance management standards across the team
Day to day running of the business, using internal and external insights to develop an effective business plan
Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities
Cultivation of a resolution culture where leaders and colleagues are customer advocates
Creation of an empowering environment, bringing together and supporting a community of colleagues
Operational performance of allocated sites and surrounding touchpoints
Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources

What we offer

Structured approach to hybrid working
Office designed to optimise well-being
Located in Marina Bay with convenient commute options, excellent views, and access to a range of amenities
Utilising cutting-edge technology to deploy eco-friendly facilities
A great city to live in
A vibrant community
Be you. Be valued. Belong.

Fulltime

MD, Head of Artificial Intelligence (AI), Services - Platform & Data Services (PDS)

MD, Head of Artificial Intelligence (AI), Services – Platform & Data Services (P...

Location

United States , New York

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

12+ years in technology, with significant leadership experience in AI/ML, data science, or advanced analytics is desired
Proven track record of defining AI strategy and scaling it across large, complex organizations and delivering production-grade AI/ML solutions with measurable business impact
Deep expertise across machine learning (supervised/unsupervised, deep learning), NLP and conversational AI, and generative AI and emerging architectures
Experience operating in highly matrixed, global environments
Experience in financial services or regulated industries
Advanced degree (Master's or PhD) in a relevant field
Strong understanding of model risk management and regulatory expectations, data governance and enterprise data platforms, and responsible AI frameworks and ethics
Strategic, forward-looking thinker with the ability to connect technology to business value
Proven builder of high-performing, global teams
Exceptional communicator, able to influence at the C-suite and board level

Job Responsibility

Define and lead the AI Transformation Agenda
Industrialize AI Across Platforms and Products
Build a World-Class AI Capability
Drive Measurable Business Value
Establish Responsible AI and Governance at Scale
Influence at the Highest Levels

What we offer

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Head of IT Security

We are looking for a senior IT security leader to define, implement and assure o...

Location

United Kingdom , Birmingham; Leeds; London

Salary:

Not provided

Capsticks Solicitors LLP

Expiration Date

Until further notice

Requirements

Senior IT security leadership experience, ideally with exposure to CISO-level responsibilities
Strong knowledge of security operations, identity and access management, cloud and network security, endpoint protection, email security and modern models such as Zero Trust / ZTNA
Experience working with ISO27001, Cyber Essentials Plus and recognised security frameworks such as CIS Controls or NIST
The ability to translate risk and compliance requirements into practical controls, services and improvement plans
Experience managing teams, vendors and managed security services, ideally in a SaaS-focused professional services environment
Clear communication skills, with the confidence to explain complex security topics to senior stakeholders, technical teams and external parties
A pragmatic, outcome-focused and forward-looking approach, with the resilience to work effectively under pressure

Job Responsibility

Defining and implementing security strategy, standards and controls aligned to ISO27001, Cyber Essentials Plus and the firm’s wider data, AI and innovation strategies
Overseeing security operations, monitoring, detection and response across areas such as SOC, SIEM, XDR, vulnerability management and incident response
Embedding security by design into projects, change and solution architecture, including identity, endpoint, cloud, network, email and secure remote access controls
Working with Governance & Risk to maintain and improve the ISMS, support audits and ensure regulatory and client expectations are met
Providing clear reporting on security posture, risks, incidents and improvement plans to technical and non-technical stakeholders
Promoting a strong security culture through awareness, training and practical guidance on secure behaviours

What we offer

Inclusive employer
reasonable adjustments

Fulltime

Head of IT Security

We are looking for a senior IT security leader to define, implement and assure o...

Location

United Kingdom , Birmingham, Leeds, London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior IT security leadership experience, ideally with exposure to CISO-level responsibilities
Strong knowledge of security operations, identity and access management, cloud and network security, endpoint protection, email security and modern models such as Zero Trust / ZTNA
Experience working with ISO27001, Cyber Essentials Plus and recognised security frameworks such as CIS Controls or NIST
The ability to translate risk and compliance requirements into practical controls, services and improvement plans
Experience managing teams, vendors and managed security services, ideally in a SaaS-focused professional services environment
Clear communication skills, with the confidence to explain complex security topics to senior stakeholders, technical teams and external parties
A pragmatic, outcome-focused and forward-looking approach, with the resilience to work effectively under pressure

Job Responsibility

Define and implement security strategy, standards and controls aligned to ISO27001, Cyber Essentials Plus and the firm’s wider data, AI and innovation strategies
Oversee security operations, monitoring, detection and response across areas such as SOC, SIEM, XDR, vulnerability management and incident response
Embed security by design into projects, change and solution architecture, including identity, endpoint, cloud, network, email and secure remote access controls
Work with Governance & Risk to maintain and improve the ISMS, support audits and ensure regulatory and client expectations are met
Provide clear reporting on security posture, risks, incidents and improvement plans to technical and non-technical stakeholders
Promote a strong security culture through awareness, training and practical guidance on secure behaviours

What we offer

Inclusive employer
reasonable adjustments to application and interview process

Fulltime

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Head of Client IT Services

Job Description

Job Responsibility

Requirements

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