CrawlJobs Logo

Head of Client Experience & KYC Onboarding

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Ireland , Dublin

Category Icon
Category:
Banking

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

130000.00 - 230000.00 EUR / Year
Save Job
Save Icon
Apply Position

Job Description:

The Head of Client Experience & KYC Onboarding is a senior global leadership role within SMB KYC Operations, responsible for defining and executing Citi’s end‑to‑end strategy for client experience and new‑to‑bank KYC onboarding. This role provides enterprise‑level oversight of KYC execution across all regions, ensuring adherence to AML/KYC regulatory frameworks, delivering operational excellence, and driving a world‑class client journey.

Job Responsibility:

  • Set and execute the global Client Experience and New‑to‑Bank KYC strategy aligned to Citi’s AML/KYC framework
  • Serve as senior authority on KYC policy interpretation and operational application across jurisdictions
  • Lead governance routines including KPIs, KRIs, regulatory interactions, audit readiness, and performance reporting
  • Lead the end‑to‑end onboarding lifecycle, ensuring a seamless, intuitive, and compliant client experience
  • Oversee global capacity planning, workforce optimization, and service delivery across hubs and satellite teams
  • Monitor and drive productivity, quality, and timeliness against defined SLAs and regulatory commitments
  • Identify and implement process automation, digitization, and continuous improvement opportunities
  • Ensure global alignment with AML, sanctions, and financial crime regulatory expectations
  • Strengthen first‑line risk ownership and maintain a robust control environment
  • Partner with Compliance, Risk, Financial Crime, and Legal on policy updates and operational impacts
  • Lead responses to regulatory inquiries, internal audits, and testing engagements
  • Design and manage global Pipeline Management frameworks to ensure transparency and throughput visibility
  • Act as primary operations partner to Compliance, Business Lines, Technology, and senior leadership
  • Communicate regulatory changes, operational performance, and risk themes to executives
  • Influence enterprise‑wide programs and partner on transformation initiatives including CitiKYC
  • Lead senior managers and large multi‑region operational teams, setting standards of execution and accountability
  • Build and sustain a high‑performance culture focused on transparency, quality, and regulatory excellence
  • Drive global talent strategy, succession planning, and professional development

Requirements:

  • Extensive experience in KYC/AML operations, financial crime, risk management, or compliance
  • Leadership of large global operational teams and complex workflows
  • Success in strategy development, organisational transformation, and change delivery
  • Strong understanding of global financial crime regulatory frameworks
  • Experience with KYC technology, workflow tools, data management, and automation solutions
  • Excellent analytical, problem‑solving, communication, and decision‑making skills
  • Bachelor’s degree required
  • Master’s degree preferred
What we offer:
  • Competitive base salary (annually reviewed)
  • Hybrid working model (up to 2 days working at home per week)
  • Benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Citi - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Client Experience & KYC Onboarding

Sanctions Director - Head of Banking Client Risk Management & Advisory

The Head of Client Risk Management & Advisory in Banking Sanctions is a senior I...
Location
Location
United States , Washington, DC
Salary
Salary:
170000.00 - 300000.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10 years+ experience in the Financial Services Industry and/or government
  • Graduate degree, BS or concentration in Business Administration, Legal and/or Finance
  • Sanctions SME with proven track record in managing sanctions programs in complex organizations
  • Leadership skills including ability to work effectively and drive results with a virtual global team
  • Experience managing diverse teams, and comfort navigating complex, matrixed organizations
  • Knowledge of the U.S. and/or European Union/UK regulatory environment
  • Highly motivated, strong attention to detail, team oriented, organized
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
  • Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses
Job Responsibility
Job Responsibility
  • Building awareness of client sanctions risks through a strong working relationship with key regional and global stakeholders, including management of multiple Line of Business, Functions, and Internal Audit
  • Interacting effectively with regulators, in coordinating with the Citi’s regulatory team
  • Understanding industry trends, emerging issues, and regulatory expectations, developing practical solutions to complex problems
  • Providing monitoring and oversight of Banking controls and execution around clients, ensuring identification, escalation, and remediation of control gaps in a timely way
  • Monitoring Banking’s compliance with requirements set forth by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and United Kingdom’s Office of Financial Sanctions Implementation (OFSI) or other EU country equivalents, issuing Monitoring Reports where appropriate
  • Monitoring ICRM Banking Sanctions adherence to relevant policies and procedures related to execution of processes designed to implement the global sanctions program
  • Partnering with stakeholders in implementing Sanctions-related regulatory change
  • Managing a dedicated team for the sanctions’ compliance review of clients and client activity as well as escalations of risks identified in KYC onboarding and renewal questionnaires
  • Managing the monitoring and specialized review of sanctions risks associated with specific clients, sectors, or geographies to advise the business on appropriate sanctions risk management measures
  • Managing a process for the review of sanctions-related enhanced due diligence as part of client onboarding, renewal, or episodic reviews
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Fulltime
Read More
Arrow Right

Client Services Coordinator

The Bids & Client Services Department is the first and most highly visible contr...
Location
Location
United States , New York
Salary
Salary:
50000.00 - 52000.00 USD / Year
sothebys.com Logo
Sotheby's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years relevant professional experience
  • Exceptional interpersonal and communication skills with a pleasant client service oriented attitude
  • Process driven, logical thinker
  • able to multitask and prioritize with poise under pressure
  • Self-motivated team player with strong work ethic and superb organizational and time management skills
  • Proven experience employing problem solving skills when dealing with internal and external clients
  • Strong comfort with Microsoft Office & Google Suite
  • Must be available to work weekends, evenings, or early mornings as necessary
  • Must adhere to required front of house attire during working hours
Job Responsibility
Job Responsibility
  • Serve as a Brand Ambassador for the Company
  • Implement training & onboarding initiatives for new Client Services hires
  • Coordinate the creation and management of Client Services daily reference materials
  • Support a premier client experience for visitors to Sotheby’s
  • Liaise closely with Logistics, Security, Facilities, Special Events, Marketing, IT, and other internal stakeholders
  • Assist clients with general inquiries
  • Support live auction related activities
  • Manage the operation of the Evening Sales Ticket Office during marquee sale seasons
  • Liaise with Client Strategy & Head of Receivables to review ticket & paddle approvals
  • Set up Ticket Office and ensure IT, Facilities, and Marketing needs are met
What we offer
What we offer
  • Discretionary bonus
  • Competitive benefits package
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Moose Lake
Salary
Salary:
14.00 - 15.00 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Fulltime
Read More
Arrow Right
New

Collections Specialist

We are looking for a skilled Collections Specialist to join our team in White Ho...
Location
Location
United States , White House, Tennessee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience in commercial and consumer collections
  • In-depth knowledge of credit and collection processes within a business environment
  • Proficiency in SAP software for financial operations
  • Strong analytical skills to handle deductions and payment discrepancies
  • Ability to manage high volumes of accounts receivable tasks with attention to detail
  • Effective communication and negotiation skills to interact with clients
  • Familiarity with billing and collection procedures in a manufacturing setting
  • Proven ability to work collaboratively in a team-oriented environment
Job Responsibility
Job Responsibility
  • Manage B2B collections activities, ensuring timely payments and resolving outstanding balances
  • Monitor and process accounts receivable invoices with accuracy and efficiency
  • Investigate and address issues related to payment discrepancies and deductions
  • Collaborate with internal teams to streamline billing and collection processes
  • Maintain thorough documentation of collection activities and communications
  • Utilize SAP software to manage and oversee financial transactions
  • Analyze customer accounts to identify and resolve payment concerns
  • Prepare reports on collection progress and accounts receivable performance
  • Provide exceptional customer service to clients while addressing payment-related inquiries
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Victoria
Salary
Salary:
14.00 - 15.50 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Parttime
Read More
Arrow Right
New

Administrative Assistant

This role is perfect for someone who thrives in a dynamic environment where each...
Location
Location
United States , San Diego
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4+ years administrative experience
  • real estate admin strongly preferred
  • Strong communication skills and polished professional presence
  • Experience with Yardi, AppFolio, MRI, or similar is a plus
  • Organized, detail-oriented, and excellent with multi-tasking
  • Comfortable interacting with property managers, tenants, and vendors
Job Responsibility
Job Responsibility
  • Manage calendars, meetings, and travel arrangements for executives and property leaders
  • Prepare and maintain lease files, tenant documents, vendor contracts, and compliance records
  • Support onboarding of new tenants, move-in packages, insurance documentation, and contact updates
  • Assist with project documentation, permitting files, and city/county submissions
  • Coordinate investor reports, meeting materials, and internal presentations
  • Help monitor key deadlines related to lease renewals, options, notices, and property milestones
  • Update and maintain CRM, tenant lists, and property management software
  • Support accounts payable tasks: invoice coding, approvals routing, and vendor onboarding
  • Greet visitors, manage reception duties, and assist with office operations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Grand Forks
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands
  • This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions
  • Sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance
  • Provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily
  • Working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Parttime
Read More
Arrow Right
New

Administrative Assistant

professional and detail-oriented Administrative Assistant to support daily offic...
Location
Location
United States , Chicago
Salary
Salary:
20.00 - 25.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of administrative or office support experience
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Strong organizational and multitasking skills
  • Excellent written and verbal communication skills
  • Professional demeanor and strong attention to detail
  • Ability to prioritize and meet deadlines
Job Responsibility
Job Responsibility
  • Manage calendars, schedule meetings, and coordinate appointments
  • Answer and direct incoming calls and emails
  • Prepare, format, and edit documents, reports, and correspondence
  • Maintain organized filing systems (electronic and physical)
  • Assist with data entry and reporting tasks
  • Coordinate office supplies and vendor communications
  • Support leadership and team members with administrative needs
  • Maintain confidentiality of sensitive information
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy