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The Head of Client Executives will lead a large global team across all products and segments within Investor Services responsible for delivering our mission of a best in industry, consistent end to end experience to our clients globally through uncompromised proactive service built on exceptional operational delivery. This role and function will manage client relationships across all segments and geographies working with our Global Solutions Sales teams and our Operational and Technology colleagues to grow and maintain the franchise.
Job Responsibility:
Define, implement and manage a global client delivery operating model
Foster a strong risk & control environment including robust end to end client governance framework
Responsible for ensuring key target metrics are achieved i.e. VoC and client satisfaction
Build out the strategic platforms use to manage the client experience
Collaborate with cross-functional teams to align client needs with internal initiatives and product offerings
Monitor market trends, regulatory developments and competitive dynamics to adjust strategies and maintain market leadership
Cultivate and deepen relationships with key clients, participating directly in high-impact meetings
Champion client-focused initiatives that enhance customer experience and reinforce value propositions
Identifies cross firm opportunities and connects solutions
Work closely with partners across Services to create end to end experiences
Drive the voice of the client internally and be involved in product enhancement / development and operational model design
Partner with our teams in Operations and Technology to drive day to day improvements and innovation in client experience and excellence.
Requirements:
Undergraduate Degree, MBA preferred
Extensive senior sales leadership experience within the financial services industry, managing multi-country teams
Proven ability to design and execute strategic plans and achieve financial targets
Deep understanding of Services products, services and the competitive landscape
Strong leadership, communication and interpersonal skills
Ability to manage risk and ensure compliance with regulatory requirements
Strategic analysis/thought process
Ability to work with multiple organizations and stakeholders, including Senior Management and regulators
Ability to inspire and influence teams – both direct and matrixed.
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards