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First Intuition Logo First Intuition · Education

Head of Client Engagement - National Clients

United Kingdom, London · Job Posted April 10, 2026
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Job Description

This role offers an exciting opportunity for the right individual to lead on the engagement and delivery of an excellent service to new and existing national clients. Our programmes provide innovative training solutions to clients with graduate and school leaver training requirements at a national level. This role will be responsible for driving forward FI National Client’s growth strategy, creating new employer relationships in identified sectors, or with new product portfolios.

Job Responsibility

  • You will be a core member of the National Client Management Team and will contribute to National Client planning, tailoring strategies and programmes ensuring they continue to meet our student and employer needs
  • Contributing to ongoing programme and service proposition development through review of client feedback, performance indicators and sector specific insight
  • Understand target markets and carry out planning and execution of business development activities in line with the strategic direction of growth, including participation on tenders and pitches
  • Build strong relationships with employers to deliver solutions which meet their business needs
  • Understanding and communicating resource requirements to allow the business to plan ahead for property, people and service requirements, managing client expectations to ensure we can deliver on our commitments
  • Attend regular client meetings to discuss strategy, programmes, service delivery and share insights to maintain engagement and retention of employers
  • Support new employers through onboarding of their students, ensuring we provide the best possible service and smooth enrolment experience
  • The role will require collaboration with all areas of the organisation, and you will be required provide management information, in line with your KPIs, to the Management team
  • Supporting additional work as required by management from time to time

Requirements

  • Experience of delivering high quality business development, client service and account management
  • Proven ability to develop strong relationships and networks across the accountancy sector
  • Experience of professional or higher education within the accountancy sector
  • Knowledge of apprenticeship standards and programmes
  • Experience of client tendering
  • Full UK driving license and ability to travel regularly is essential

What we offer

  • 30 days annual leave (based on fulltime hours) PLUS bank holidays
  • 3 FI Days per year
  • Hybrid working available, equipment provided for homeworking
  • Flexible-working positive employer with a range of family-friendly policies
  • Employee Assistance Programme: 24-hour confidential access to counselling and support services
  • Competitive Pension
  • Private Medical Insurance
  • Training and development opportunities
  • Long term career prospects in a growing company
  • Employee perks including a range of discounts to suit your lifestyle
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