Head of Client Delivery

• Development and maintenance of Client Delivery strategy aligned of business strategy
• Ownership of delivery margin, utilisation, and commercial performance
• Successful delivery of complex, enterprise-scale SaaS implementations across the Education & Work Pathways segments
• Ownership of delivery predictability, quality, and early-life stability outcomes
• Leadership of a mature, scalable enterprise delivery operating model
• Senior executive and client stakeholder management for enterprise customers, with accountability for client satisfaction and enterprise referenceability
• Development of a high-performing, enterprise-ready delivery leadership team
• Client Delivery Ownership
• Delivery Operating Model & Governance
• Capability Maturity & Scale
• Commercial & Financial Performance
• Executive & Client Stakeholder Management
• Leadership & Talent
• Cross-Functional Alignment

• Enterprise mindset with strong execution discipline
• Comfortable operating in ambiguity while building structure and clarity
• Pragmatic, calm leader in high-stakes customer situations
• Strong communicator who can align executives, teams, and customers around delivery outcomes
• Builder of systems, teams, and capability — not reliant on heroics
• Strong communication and presentation skills, with the ability to influence and engage senior stakeholders
• Self-starter with a proactive, problem-solving mindset, comfortable in a dynamic, fast-paced environment
• Excellent collaboration skills across multi-functional teams
• Emotionally intelligent and self-aware, and this empowers you to engage, influence, and collaborate with all levels of the business to achieve joint outcomes
• You are super organised, with excellent project management and time management skills. You thrive in working on and delivering multiple initiatives
• Strong attention to detail with the ability to balance competing priorities and leverage team resources effectively
• Exceptional ability to analyse data and translate it into actionable strategies
• Strong commercial acumen with P&L or margin accountability
• Highly adaptable and able to thrive in a fast-paced, growing, scaling business
• Strong business acumen with a passion for technology and innovation
• Strategic thinker with excellent attention to detail
• Senior leadership experience in enterprise SaaS delivery or professional services
• Proven delivery of complex, multi-stream implementations in regulated or public-sector environments
• Experience scaling delivery capability in a product-led organisation
• Education sector experience highly regarded
• Familiarity with hybrid delivery models across agile, waterfall, and regulated environments

Education sector experience highly regarded

• A day off for your birthday
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way