Head of Client Connectivity, HSBC

HSBC

Location:
Australia, Sydney

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. The role involves leading teams in Australia, New Zealand and India, focused on implementing HSBC’s GPS services and solutions that support clients’ liquidity management and global payments needs, while driving continuous improvement in channels and client engagement.

Job Responsibility:

Leading and managing a high performing team, across Australia, New Zealand and India dedicated to delivering a world class client connectivity experience, through continuously improving services to support client cash management and payments needs
Driving a front-to-back, collaborative culture to deliver world-class client connectivity experience
Assisting with the definition and adoption of the Client Connectivity strategy, new technology and target operating model to optimise documentation, client onboarding and channel experience
Developing and implementing a risk aware client-centric culture, maintaining compliance policy and internal controls, continually re-assessing risks and contributing to governance structure, policy and decision making
Acting as a role model for client centricity and collaboration across all functions within the CIB organisation, leading efforts to position HSBC as the world’s best client connectivity bank
Engaging in regular communication with stakeholders at a country, regional and global level, developing strong relationships with clients and internally with Sales and Client Service, Risk, Legal and other CIB businesses
Shaping continuous improvement in process, technology, people and optimised capacity in onboarding, integration, digital channels, client proposition and new product development, through client feedback

Requirements:

Significant Global Payments and Cash Management client facing experience within product or digital management, including knowledge of the product lifecycle and market management, with demonstrated experience of successful commercialisation of new capabilities an advantage
Strong demonstrated project management and channel management skills, including a solid understanding of treasury system technology and the onboarding of both complex and non-complex universal sector clients such as Banks, Stockbroking firms, Insurers, Multinational corporations and International Middle Market corporates
A demonstrated track record of team and line management experience, leading a high-performance team culture, aligning global strategy to individual goals and proactively managing team performance
Strong written and verbal communication skills and the ability to build and maintain strong stakeholder relationships internally and externally, with a continuous improvement focus
Demonstrated experience engaging with second line risk teams on audits and regulatory requirements, with the ability to interpret regulation into product requirements and identify impacts
Strong change management experience with a good track record of implementing organisational, procedural, technology and people transformation initiatives
Preference will be given to candidates who hold Australian or New Zealand PR/Citizenship, or who can show they currently have unrestricted work rights in Australia without limitations

What we offer:

Tailored professional development opportunities
Competitive pay
Embedded flexible working culture
Market-leading subsidised private health cover
Enhanced parental pay and support when returning to work
Subsidised banking products and services
Bonus leave days
Wellness programmes including discounted gym memberships

Additional Information:

Job Posted:
September 24, 2025

Expiration:
October 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Client Connectivity

HSBC

Location:Australia, Sydney

Category:Finance

Contract Type:Not provided