Head of Client Connectivity, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

Job Responsibility:

Drive a front-to-back, collaborative culture across the country as well as global client connectivity team, promoting teamwork across client project managers, enablement managers, solution architect, contract managers, market managers and market product owners to deliver world-class client connectivity experience
Assist the definition and adoption of the Client Connectivity strategy, new technology and target operating model within the region to optimize documentation, client onboarding and channel experience
Align with the region to deliver consistent experience to key clients i.e. Priority and Diamond Clients
Enable high performance by cascading global strategy and connecting to individual goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives
Provide feedback and coaching to underperforming team members
Develop and implement risk aware client-centric culture within the country team and supporting Global Service Centres (GSC) consistent with the global operating model and SVS scorecard
Support RFPs, technical client advisory and post-sales fulfilment to Corporate and Institutional (CIB) clients across the full range of Global Payments Solutions (GPS) products and CIB Client Connectivity Channels across GPS, GTS, MSS and C&L including Innovation Bank
Accelerate time to first transaction and the realisation of sales revenue through continuous improvement in process, technology, people and optimised capacity
Continuous improvement should consider client feedback and country teams should support initiatives across client documentation, product/channel onboarding, integration, channel user experience and client training
Maintain regular dialogue with members of the Regional and Global Client Connectivity Leadership team and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments.

Requirements:

Proven, progressive Global Payments and Cash Management experience within product or digital management and client facing roles, including a track record managing teams
Strong leadership and communications, experience engaging with second line risk teams on audits and regulatory requirements
Ability to interpret regulation into product requirements and identify impacts
Excellent knowledge and direct experience of project management disciplines and client connectivity and treasury system technology
Knowledge of the product lifecycle and market management, with demonstrated experience commercialising new capabilities in market successfully
Change agent with a good track record of implementing organizational, procedural, technology and people transformation initiatives
Tertiary degree with minimum 8 - 10 years related experience
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

What we offer:

Fosters continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment.

Additional Information:

Job Posted:
September 03, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Client Connectivity

HSBC

Location:Malaysia, Kuala Lumpur

Category:Finance

Contract Type:Employment contract