Head of Citigold Private Client and Citigold, Citi

Citi

Location:
United Arab Emirates, Dubai

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As Head of CPC and CG for the UAE, you will lead and drive the growth of these key segments in a dynamic and competitive market. Reporting to the Head of Asia South Wealth and serving as a key member of the Asia South Wealth Management Team, you will be responsible for the overall profitability and performance of the CPC and CG segments in the UAE.

Job Responsibility:

Drive asset and liabilities growth actions to strengthen and meet all balance sheet targets with respect to self-funding ratio, LCR, and other metrics
Drive sustainable business growth, growing Net New Investment Assets, growing revenues and profitability, offering differentiated customer value propositions and implementing an integrated digital and manned distribution platform which provides world class efficiency, experience and service quality to our customers
Articulate and execute a compelling vision and business strategy to drive sustainable growth for the CPC and CG segment across UAE, ensuring cluster and global alignment of objectives, in co-operation with key stakeholders
Communicate the vision of the future to motivate and engage all levels of staff and give them a clear understanding of where their work fits into the big picture
Drive the strategic priorities and vision for CPC and CG in UAE
Drive Wealth Advisor and Client Digital/Mobile strategies for CPC and CG segments
Drive the planning and execution of the CPC and CG Technology Book of Work in UAE
Set the strategic direction for the business in terms of ambition, products, partners, business development, segments and channels in cooperation with cluster partners
Ensure strong value propositions focused on core customer segments and products
Grow the portfolio by way of new client acquisition & relationship deepening through cross-sell of appropriate products
Identify market opportunities for business growth & implement sales programs to achieve the desired results
Build and deepen customer loyalty and satisfaction to deliver a remarkable experience. Institute measurements and tracking for key drivers on Customer satisfaction and NPS scores
Drive initiatives to become a digital bank
Continuously assess the business’ key risk indicators & ensure strict compliance at all times
Initiate recommendations for enhancements of policies where appropriate, and foster sense of openness among staff to surface potential issues and concerns to higher level
Exercise sound credit and business judgement and at all times, to safeguard the interest of the bank as well as that of the customers
Ensure compliance with the bank’s policies, regulations and guidelines pertaining to staff behaviour, sales, products and marketing at all times
Manage the team on a “no surprise” basis, ensure documentation outstanding is down to minimal level
Embed a strong culture of ethics, risk management, compliance and controls

Requirements:

Proven track record as a senior leader in key aspects of business management (strategy, sales, people leadership, financial performance, risk & controls)
15+ years of relevant strategic and operational work experience
Proven track record in leading transformation and change, and ability to materially change business trajectory
Extensive knowledge of consumer bank and wealth management products, services, and markets and understanding of the competitive landscape for the Affluent and High Net Worth Segments in the country
Demonstrates clear understanding of the drivers of performance and decision making to maximize results
Demonstrated ability to build internal relationships with broader stakeholders across the franchise to drive to common goals and outcomes in an open, transparent and collaborative manner across geographies
Proven leadership skills and ability to work in a matrixed environment public presence (clients, local partners, government/regulator, etc.)
Understanding of Citigroup’s policies (GCCFRP), compliance and regulations (preferred)
Awareness of Citi people processes and policies (preferred)
Bachelor’s degree in Finance, Business Administration related field (preferred)
MBA preferred

What we offer:

Comprehensive wealth management solutions
cutting-edge digital capabilities
career growth opportunities
community impact programs
equal opportunity employment
compliance with Citigroup policies

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Head of Citigold Private Client and Citigold