Head of Change Adoption - Digital Platform, HSBC

HSBC

Location:
Hong Kong, Central

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking a high calibre professional to join our team as a Head of Change Adoption - Digital Platform. Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

Job Responsibility:

Work with digital platforms leadership to establish standards and common ways of working across the Digital Platforms estate in relation to change adoption
Lead a small team of global change experts to set the overall strategy for sustainable change delivery, market and stakeholder engagement as part of each major change initiation
Maintain an overall view of change as related to digital platforms, identifying congestion risk and implementing plans and controls accordingly
Ensure re-usable assets are created that expedite delivery of change and drive a higher consideration for digital platforms change adoption brand
Establish and run a programme of QA activity across all Digital Platforms Change Adoption engagement to ensure standards are met and lessons learned from previous engagements applied
Provide burst capacity to complex digital platforms change either through front end engagement to ensure teams are set up for success of through delivery of change adoption services where additional and/or more senior capacity is required
Establish a sense of community and belonging across the Digital Platforms team through development and active management of an internal engagement strategy
Represent Digital Platforms change adoption at senior forums and decision-making committees as required

Requirements:

Proven leadership capability both of direct team and of a matrixed group of global stakeholders
Proven capability in defining, refining or remediating change frameworks at a global or regional level
Experience of working across multiple markets and regions to deliver a change agenda that is globally consistent yet locally tailored
Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence
Subject Matter Expertise of digital channels, including technical, marketplace and customer consideration as well as in change management (PROSCI, CMI or similar qualification preferred)
Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business ensuring that robust GTM plans are in place and benefits are realised from digital investment
Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications - ability to take a portfolio view and effectively manage multiple global and local deliveries whilst ensuring each project runs effectively
Experience working in an internal or external consultancy role with a clear view on change adoption best practice and how to apply this to Digital Platforms

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 04, 2025

Expiration:
July 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Change Adoption - Digital Platform

HSBC

Location:Hong Kong, Central

Category:Finance

Contract Type:Not provided