Head Of Care Job at Buckland Care (Fareham)

Head of Consumer Care

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United Kingdom , London

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

Proven experience in leading consumer care or customer experience functions at a strategic and operational level
Strong understanding of end-to-end customer journey design and proactive engagement strategies
Excellent leadership and team development skills
Data-driven mindset with experience in using insights to drive continuous improvement
Ability to influence cross-functional teams and senior stakeholders
Expert user of Zendesk
Strong knowledge of digital tools and customer experience best practices
Excellent communication, problem-solving, and stakeholder management skills
Able to mentor and develop a team

Job Responsibility

Develop and implement a consumer care strategy that prioritizes proactive engagement and anticipates customer needs
Ensure the end-to-end journey from product discovery to post-purchase support meets or exceeds consumer expectations
Lead and inspire the Consumer Care team to deliver exceptional service across all touchpoints
Establish clear KPIs focused on customer satisfaction, first-contact resolution, and proactive issue prevention
Oversee day-to-day operations of consumer care teams across multiple channels (phone, email, chat, social media)
Ensure compliance with regulatory requirements and company policies
Manage budgets, resources, and vendor relationships for consumer care services
Implement feedback loops to identify pain points and improve service delivery
Identify pain points in the consumer journey and implement solutions to reduce friction and prevent repeat issues
Drive innovation in service delivery through technology, automation, and process optimization

What we offer

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme

Fulltime

Head Housekeeper

The Head of Housekeeping is in charge of the overall cleanliness and appearance ...

Location

United Kingdom , Exmouth

Salary:

13.00 - 13.50 GBP / Hour

Buckland Care

Expiration Date

Until further notice

Requirements

Experienced in a similar role or many years of commercial cleaning experience, preferably in a similar care setting
Able to manage, organise and motivate a team
Aware of care regulations
Knowledge of Health and Safety at work requirements, Infection Control & COSHH
Good communication skills and able to document work
Conscientious about appearance of the home

Job Responsibility

In charge of the overall cleanliness and appearance of the home
Leading the domestic and laundry team to maintain a clean and odour-free environment for the residents
Confident in deploying staff effectively
Ensuring that vacant rooms are spotless, dressed appropriately and are ready for viewings

Fulltime

Head of Finance

Brittany Bui with Robert Half is looking for an experienced Head of Finance to l...

Location

United States , Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 10 years of related experience, including strategic leadership and financial management
At least 5 years of experience in the managed care or healthcare industry
Proven track record of supervising teams for a minimum of 5 years
Expertise in Medicaid and Medicare plan financial operations is highly preferred
Comprehensive knowledge of financial functions such as accounting, forecasting, and risk adjustment
Strong understanding of healthcare systems, managed care, and relevant regulatory frameworks
Exceptional leadership skills with the ability to drive organizational change and development
Proficiency in negotiation, contractual execution, and aligning initiatives with corporate strategies

Job Responsibility

Oversee and direct all financial functions, including accounting, planning, forecasting, and reporting, ensuring alignment with organizational goals
Develop and implement financial strategies to support long-term corporate objectives and market growth
Lead complex financial analyses and provide data-driven recommendations to guide executive decision-making
Manage budgeting processes, including annual budget preparation and ongoing monitoring, to ensure fiscal responsibility
Negotiate and execute contracts that align with corporate strategies and foster business growth
Provide strategic leadership in managed care and healthcare financial operations, ensuring compliance with regulatory requirements
Build and lead high-performing teams by setting clear goals, offering coaching, and driving team development
Foster strong relationships across departments to promote collaboration and achieve shared objectives
Monitor and evaluate the economic impact of business decisions, ensuring sustainable financial structures
Spearhead initiatives to improve operational efficiency and adapt to industry changes

What we offer

Access to top jobs
Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training

Fulltime

Charge Nurse

Exhibits leadership in coordinating and managing nursing patient care in Ward Nu...

Location

Egypt , Kattamya

Salary:

Not provided

As-Salam International Hospital

Expiration Date

Until further notice

Requirements

Bachelor in Nursing + 5 Years’ experience 2 of them in the same role in recognized Hospital

Job Responsibility

Assist the head nurses in overseeing the patient’s plan of care ensuring that it is being updated by the nurses appropriately
Demonstrates leadership and priority setting skills in the coordination of administrative and patient care responsibilities for assigned shift
Recognizes and anticipates problems and needs of Ward Nursing unit including nursing staff and patients for appropriate intervention
Provides direction to the staff and assists them in the execution of their responsibilities and Ensures patient-related information is updated on the computer
Coordinates admissions to the Unit and transfers from the Unit to all involved service providers
Contacts the Physicians to give important information relating to patients under care or clarifying orders
Assists the head nurse in evaluating the quality of nursing care being given by the staff and its documentation providing guidance when needed
Evaluates the condition and progress of each patient and appropriateness of care plans
Assists the head nurse to facilitate required reports to the Nursing Director regarding administrative activities
Maintains a productive working relationship with superiors keeping them informed as to the condition of patients and pertinent information regarding the operations of the Unit

Interim Head of Care

We are recruiting an experienced Interim Head of Care to provide senior leadersh...

Location

United Kingdom , Brierley Hill & Wolverhampton

Salary:

70000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
Minimum 5 years' senior management experience within regulated health and social care services
Proven experience managing residential and/or supported living services
Strong, up-to-date knowledge of CQC requirements and inspection frameworks
Extensive experience in safeguarding, quality assurance and regulatory compliance
Sound understanding of relevant legislation, including the Care Act, Mental Capacity Act and safeguarding frameworks
Strong leadership capability with experience managing teams across multiple locations
Full UK driving licence and access to own vehicle

Job Responsibility

Provide strategic and operational leadership across residential and supported living services
Ensure full compliance with CQC regulations and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including Fundamental Standards
Lead and oversee safeguarding practice, acting as a senior safeguarding lead
Prepare for, manage and respond to CQC inspections, commissioning reviews and audits
Maintain a strong on-site presence, supporting, guiding and developing care teams
Promote a culture of accountability, collaboration and high standards of care
Work closely with senior leadership, attending head office meetings and panels as required
Drive service improvement, quality assurance and performance management
Support financial oversight, resource planning and workforce development

What we offer

28 days annual leave, pro rata
Hybrid working with flexible hours considered
Opportunity to lead services through a critical period and make a meaningful impact
Supportive senior leadership environment

Client Enquiries Coordinator

We are looking for an Enquiry & Opportunity Coordinator to strengthen the “front...

Location

United Kingdom , Derbyshire

Salary:

27000.00 - 29000.00 GBP / Year

Avanti Homecare

Expiration Date

Until further notice

Requirements

Have a BA degree in a relevant field, any degree, or equivalent qualification
At least 1 year of experience IT systems, CRM tools, with good attention to detail when logging and manipulating information (filters, basic analysis, charts)
Have at least 1 year experience in turning raw enquiry data into simple, accurate tables and dashboards
Be a confident, clear communicator who is comfortable speaking with families, social workers and internal colleagues
Be highly organised, able to manage multiple enquiries and follow-ups without losing track
Be assertive enough to chase decisions, but calm and compassionate with people who may be stressed or anxious about having care
Be interested in how home care works operationally (rotas, visit patterns, geography) and willing to learn our rota “rules” so you can judge what is realistic when it comes to gauging our capacity

Job Responsibility

Monitor and respond to care opportunities on the ADAM brokerage system throughout the day
Log, triage and follow up all enquiries from councils, hospitals, families and self-funding clients (phone, email, web, walk-ins) in a CRM or central log
Work closely with our Registered Managers and rota/co-ordination teams to understand capacity and decide which opportunities we can safely and sustainably take on
Maintain a clear enquiry pipeline and build straightforward dashboards so we can see enquiry volumes, stages and outcomes at a glance
Use agreed pricing/commercial terms (set by the management team) and flag any cases that fall outside the standard approach
Carry out regular sweeps of the ADAM portal during the working day and ensure every client opportunity is either: Applied for
or Declined with a clear, coded reason
Be the first point of contact for new enquiries (council and private), ensuring they are logged in the CRM/central log and responded to within agreed timescales
Have initial conversations with enquirers to understand their needs, explain and sell our service, and gather the information our teams need to check capacity and build rotas
Work with Registered Managers, Care Coordinators and the Head of Care, Quality & Governance to decide which opportunities we can take, using agreed pricing/commercial terms (you will not be expected to set or negotiate these)

What we offer

Competitive salary package depending on skills, experience and qualifications
Annual pay reviews to keep salaries in line with inflation
Pension contributions
Blue Light Card - Eligible to apply for the Blue Light Card and get access to discounts and rewards
Commitment to training and personal growth
A supportive, family-run environment dedicated to the wellbeing of both clients and staff
The chance to be part of a growing team focused on delivering outstanding homecare

Fulltime

Head Housekeeper

As a Head Housekeeper, you will ensure the home is kept clean and safe at all ti...

Location

United Kingdom , Alton

Salary:

13.50 - 13.80 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A compassionate and caring nature
Excellent communication skills and ability to use IT systems
Strong management and leadership skills
Strong organisation and planning skills
A good attention to detail and desire to ensure standards are the highest possible
Good understanding of health and safety as well as infection control and COSHH procedures
Able to work on own initiative as well as part of a team
A flexible approach to working hours

Job Responsibility

Ensure the home is kept clean and safe at all times while meeting hygiene and cleanliness standards
Supervise and manage team members
Work together as a team to create a happy and caring atmosphere

Fulltime

Head Housekeeper

As a Head Housekeeper, you will ensure the home is kept clean and safe at all ti...

Location

United Kingdom , Wrexham

Salary:

13.50 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A compassionate and caring nature
Excellent communication skills and ability to use IT systems
Strong management and leadership skills
Strong organisation and planning skills
A good attention to detail and desire to ensure standards are the highest possible
Good understanding of health and safety as well as infection control and COSHH procedures
Able to work on own initiative as well as part of a team
A flexible approach to working hours

Job Responsibility

Ensure the home is kept clean and safe at all times while meeting hygiene and cleanliness standards
Supervise and manage team members
Work together as a team to create a happy and caring atmosphere

Parttime

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Head Of Care

Job Description

Job Responsibility

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Looking for more opportunities?

Head Of Care

Head of Consumer Care

Head Housekeeper

Head of Finance

Charge Nurse

Interim Head of Care

Client Enquiries Coordinator

Head Housekeeper

Head Housekeeper

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