CrawlJobs Logo

Head of Care & Support

United Kingdom, Manchester · Job Posted June 04, 2026
Apply Position
Job Link Share

Job Description

HEAD OF CARE & SUPPORT Join a leading provider of high-quality care and support services dedicated to enhancing the lives of individuals with learning disability within the Manchester community. Working with this organisation they pride themselves on providing a compassionate, inclusive, and innovative environment and where the highest quality of care and support is provided. We seek a skilled leader who is able to join their team on a FTC for 12 months, to ensure that teams are supported and mentored to deliver the best outcomes and support required. THE ROLE: Lead and oversee the delivery of exceptional care and support services across services across parts of Manchester for adults with learning disability and autism. Manage, lead and support a team of House leaders, Care Co-ordinator and Health & Safety experts fostering a positive and professional working environment. Ensure the delivery of person-centred care tailored to individual needs. Monitor service quality through audits, feedback, implementing improvements where necessary. Build and maintain strong relationships with service users, their families, and external stakeholders. Support with any training and development, recruitment initiatives to maintain a skilled and motivated workforce. Manage budgets, resources, and operational activities to ensure efficient service delivery. Promote a culture of continuous improvement, innovation, and best practice within the organisation. Monday to Friday with some flexibility needed over the weekend where required. Full time hours 37.5 per week. Some remote working available. What you'll bring Relevant professional qualification in health and social care (e.g.Level 5 Leadership & Management or equivalent). Significant experience in a senior care management role within the adult social care sectors. Strong leadership and team management skills, with the ability to motivate and develop staff. Excellent understanding of CQC regulations, compliance standards, and safeguarding procedures. Proven ability to develop and implement strategic plans and operational policies. Exceptional communication and interpersonal skills, capable of building effective relationships with people being supported and your teams. Financial acumen with experience managing budgets and resources efficiently. Commitment to person-centred care and continuous service improvement. Leadership qualities including resilience, decision-making, and problem-solving abilities. A firm but fair leader who is calm, professional and able to work with all people. A good sense of humour! Work with the Community Leader to ensure the outcomes and objectives of the services are met. Excellent benefits available including flexible working approach, with some remote working..apply now if you feel you meet the criteria.

Job Responsibility

  • Lead and oversee the delivery of exceptional care and support services across parts of Manchester for adults with learning disability and autism
  • Manage, lead and support a team of House leaders, Care Co-ordinator and Health & Safety experts
  • Ensure the delivery of person-centred care tailored to individual needs
  • Monitor service quality through audits, feedback, implementing improvements
  • Build and maintain strong relationships with service users, families, and external stakeholders
  • Support training and development, recruitment initiatives
  • Manage budgets, resources, and operational activities
  • Promote a culture of continuous improvement, innovation, and best practice

Requirements

  • Relevant professional qualification in health and social care (e.g., Level 5 Leadership & Management or equivalent)
  • Significant experience in a senior care management role within adult social care sectors
  • Strong leadership and team management skills
  • Excellent understanding of CQC regulations, compliance standards, and safeguarding procedures
  • Proven ability to develop and implement strategic plans and operational policies
  • Exceptional communication and interpersonal skills
  • Financial acumen with experience managing budgets and resources
  • Commitment to person-centred care and continuous service improvement
  • Leadership qualities including resilience, decision-making, problem-solving abilities
  • Work with the Community Leader to ensure outcomes and objectives are met

What we offer

  • Flexible working approach
  • Some remote working

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Head of Care & Support

8 matching positions

Head Of Care

Hartwell Lodge in Fareham, is looking for a kind & compassionate Head of Care to...
Location
Location
United Kingdom , Fareham
Salary
Salary:
14.50 GBP / Hour
bucklandcare.co.uk Logo
Buckland Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • NVQ 3 in Health & Social Care or equivalent
  • Several years of experience in care already – preferably some as a Senior Carer
  • Good communication skills
  • Excellent paperwork skills and experience with writing care plans
  • A positive attitude
  • Confident in your care knowledge and able to lead a team
  • Not afraid to get your hands dirty
Job Responsibility
Job Responsibility
  • Lead the resident care along with the Deputy Manager and the Manager
  • Take responsibility for the care team
  • Work towards providing the best standards of care
  • Recognise the need for continuous improvement whilst actively involving the residents
  • Support the Deputy Manager and Manager in the performance of their duties
  • Accept delegated responsibilities from them
  • Monitor how care is delivered
  • Motivate, teach and manage the care team
  • Fulltime
Read More
Arrow Right

Registered Manager / Head of Care Operations

Compass Associates are proud to be partnering with a well-established charitable...
Location
Location
United Kingdom , Leatherhead
Salary
Salary:
55000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a Registered Manager within domiciliary or community care services
  • Strong understanding of CQC regulations, safeguarding
  • Previous CQC inspection experience
  • Experience managing large staff teams and operational managers
  • Strong knowledge of care governance, compliance, and quality assurance processes
  • Experience handling disciplinary and performance management matters
  • Excellent communication and leadership skills
  • Ability to manage complex operational challenges within community care environments
Job Responsibility
Job Responsibility
  • Hold CQC Registered Manager status for the service
  • Provide operational leadership across domiciliary, respite, live-in, and emergency care services
  • Lead safeguarding processes and act as Safeguarding Lead
  • Ensure compliance with CQC regulations, governance standards, and duty of candour requirements
  • Support and manage Senior Service Managers and Service Managers across the organisation
  • Oversee service quality, care delivery, rostering, and operational performance
  • Manage escalations relating to safeguarding and urgent out-of-hours matters
  • Lead disciplinary, performance management, and people management processes
  • Work closely with the CEO and senior leadership team on operational strategy and service development
  • Support growth of private and self-funded care packages
What we offer
What we offer
  • 5% employer pension contribution (matched)
  • 28 days annual leave plus additional long-service entitlement
  • Employee Assistance Programme (EAP)
  • In-house employee benefits package
  • TOIL offered for additional operational responsibilities
  • Predominantly remote working arrangement
  • Opportunity to work within a highly values-driven organisation
  • Fulltime
Read More
Arrow Right

Head of Care Operations & Quality

Head of Care Operations & Quality at Avanti Homecare, a family-run domiciliary c...
Location
Location
United Kingdom , Derbyshire
Salary
Salary:
60000.00 - 65000.00 GBP / Year
avanti.care Logo
Avanti Homecare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive senior operational leadership experience within Health and Social Care, alongside strong quality, governance and compliance oversight experience within regulated services
  • Proven leadership and people-management skills
  • able to hold managers to account while developing them
  • Comfortable working in a visible, hands-on leadership role with regular on-site presence across branches and flexibility to respond to operational pressures when needed
  • Strong operational judgement and the ability to remain calm, organised and decisive in fast-moving care environments
  • Demonstrable success leading services from Good to Outstanding (or equivalent measurable improvement)
  • Hands-on experience using and analysing data from digital care systems (e.g., Access Care Planning, PeoplePlanner or close equivalents)
  • Deep knowledge of CQC regulations and the Single Assessment Framework and experience leading teams through inspections
  • Ability to think strategically while remaining hands-on and operationally focused
  • Excellent communication and relationship-building skills, with credibility across teams, regulators and external stakeholders
Job Responsibility
Job Responsibility
  • Provide strong operational leadership across Avanti’s branches, ensuring safe, stable, consistent and accountable service delivery
  • Lead through periods of operational change and support branches to move from reactive firefighting to stable, well-led operational management
  • Provide line management, coaching and accountability for our Registered Managers
  • Ensure we are inspection-ready at all times and aligned to the CQC Single Assessment Framework (SAF) and Quality Statements
  • Lead the development and delivery of Avanti’s care strategy, driving improvement, innovation and service development
  • Give the COO and CEO high confidence that governance, compliance and risk are rigorously managed
  • Line-manage, coach and support the two Registered Managers, helping them build strong operational leadership, accountability and well-organised branches
  • Drive consistency, structure and high standards across both services, supporting managers to move from reactive firefighting to calm, organised leadership
  • Build leadership capability within branch teams through coaching, support and continuous learning from incidents/complaints
  • Role-model Avanti values and help create an honest and accountable culture across the organisation
What we offer
What we offer
  • Competitive salary
  • The opportunity to shape Avanti’s care strategy, strengthen operational leadership across our branches and help lead us towards an Outstanding CQC rating
  • A supportive, values-driven environment that welcomes innovation over “how it’s always been done.”
  • Full backing from the COO and CEO to drive meaningful, measurable change
  • Fulltime
Read More
Arrow Right

Head of Care

Following the planned retirement of our long-standing postholder after 20 years ...
Location
Location
United Kingdom , Derby
Salary
Salary:
70000.00 - 75000.00 GBP / Year
bluemountain-homes.com Logo
Blue Mountain Homes Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of five years’ experience working with children in residential care
  • Minimum of two years’ experience in a senior leadership role (e.g., Regional Manager, Responsible Individual, or equivalent)
  • Experience overseeing multiple homes or services
  • Strong safeguarding expertise (DSL Level 5 or equivalent)
  • Thorough knowledge of: Children’s Homes Regulations
  • Quality Standards
  • Ofsted inspection frameworks
  • Multi-agency safeguarding processes
  • Experience managing investigations and regulatory scrutiny
  • Calm, ethical, and proportionate decision-making skills
Job Responsibility
Job Responsibility
  • Provide leadership and oversight across currently 19 children’s homes ( expected to increase to 23 by March 2028)
  • Line manage the Area Managers
  • Support placement suitability decisions
  • Monitor placement stability and risk
  • Oversee Regulation 44 processes and review all reports
  • Attend and support Ofsted inspections and feedback meetings
  • Lead regulatory correspondence where required
  • Lead communication with LADO, placement authorities with regard to progress and placement staffing and notice
  • Review and develop care policies and procedures
  • Act as organisational Designated Safeguarding Lead (Level 5)
What we offer
What we offer
  • Performance-related bonus scheme
  • Company car
  • Structured succession and handover period
  • Opportunity to influence and shape care quality across a growing organisation
  • Company pension 3% Employer Pension Contribution
  • 24 days Annual Leave
  • DBS Check
  • Referral programme up to £500
  • Store discount
  • Employee Wellbeing service
  • Fulltime
Read More
Arrow Right

Interim Head of Care

We are recruiting an experienced Interim Head of Care to provide senior leadersh...
Location
Location
United Kingdom , Brierley Hill & Wolverhampton
Salary
Salary:
70000.00 GBP / Year
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
  • Minimum 5 years' senior management experience within regulated health and social care services
  • Proven experience managing residential and/or supported living services
  • Strong, up-to-date knowledge of CQC requirements and inspection frameworks
  • Extensive experience in safeguarding, quality assurance and regulatory compliance
  • Sound understanding of relevant legislation, including the Care Act, Mental Capacity Act and safeguarding frameworks
  • Strong leadership capability with experience managing teams across multiple locations
  • Full UK driving licence and access to own vehicle
Job Responsibility
Job Responsibility
  • Provide strategic and operational leadership across residential and supported living services
  • Ensure full compliance with CQC regulations and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including Fundamental Standards
  • Lead and oversee safeguarding practice, acting as a senior safeguarding lead
  • Prepare for, manage and respond to CQC inspections, commissioning reviews and audits
  • Maintain a strong on-site presence, supporting, guiding and developing care teams
  • Promote a culture of accountability, collaboration and high standards of care
  • Work closely with senior leadership, attending head office meetings and panels as required
  • Drive service improvement, quality assurance and performance management
  • Support financial oversight, resource planning and workforce development
What we offer
What we offer
  • 28 days annual leave, pro rata
  • Hybrid working with flexible hours considered
  • Opportunity to lead services through a critical period and make a meaningful impact
  • Supportive senior leadership environment
Read More
Arrow Right

Head of Operations (Care Homes)

The Head of Operations will play a pivotal national leadership role in supportin...
Location
Location
United Kingdom , Durham
Salary
Salary:
90000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a senior operations role within the care sector, preferably across multiple sites
  • In-depth knowledge of CQC/CIW regulations and best practices in adult social care
  • Strong leadership, mentoring, and team development skills
  • Excellent communication, analytical, and problem-solving abilities
  • Willingness and ability to travel nationally on a regular basis
  • Driving licence
Job Responsibility
Job Responsibility
  • Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care
  • Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips
  • Lead on the implementation of new policies, procedures, and improvement plans across the estate
  • Ensure effective communication and collaboration across all operational levels
  • Conduct regular regional and home visits to support and guide local leadership
  • Support Regional Managers in ensuring homes are fully compliant with CQC/ Care Inspectorate (Wales) standards and internal governance frameworks
  • Participate in and support preparation for CQC/Care Inspectorate (Wales) inspections, internal audits, and safeguarding investigations
  • Promote a culture of continuous improvement and learning
  • Mentor and develop Regional Managers, supporting their leadership capabilities and performance
  • Deputise for the Operations Director in meetings, reporting, and decision-making as needed
What we offer
What we offer
  • £5000 Car Allowance
  • Paid Mileage
  • Fulltime
Read More
Arrow Right

Head of Residential Care

Head of Residential Care for Eversfield Care Home in Reigate. Joining a large, d...
Location
Location
United Kingdom , Reigate
Salary
Salary:
16.66 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience is desirable but not needed
  • Will give all the training needed to be successful
Job Responsibility
Job Responsibility
  • Work closely with the General Manager to ensure the Home is run in an efficient and caring manner, promoting a happy and secure environment for residents
  • Oversee staff working practices and standards, identifying and reporting any training needs
  • Formulate and issue duty rotas for the team ensuring the appropriate number and skill mix of employees are on duty
  • Be responsible for dispensing medication and maintaining necessary records
  • Support the General Manager in all aspects of management in the home, deputising when necessary
  • Act as a role model to and supervise members of the team to ensure the individual personal care needs of residents are delivered with dignity and promote independence
What we offer
What we offer
  • Fully paid induction programme
  • Enhanced pay for family leave
  • Flexible shifts
  • 5.6 working weeks holiday per year
  • Overtime and bank holiday enhancements to pay
  • Group pension plan with option to join the more generous scheme with a 9% employer contribution on a salary sacrifice basis
  • Occupational sick pay after probation
  • Wellbeing support through various initiatives including an employee assistance programme with free counselling and Mental Health First Aiders
  • Opportunity to earn rewards via Care Friends which you can cash in when you choose
  • Free Blue Light card – provides members with thousands of amazing retail discounts
  • Fulltime
Read More
Arrow Right

Head of Consumer Care

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
eu.josephjoseph.com Logo
Joseph Joseph
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in leading consumer care or customer experience functions at a strategic and operational level
  • Strong understanding of end-to-end customer journey design and proactive engagement strategies
  • Excellent leadership and team development skills
  • Data-driven mindset with experience in using insights to drive continuous improvement
  • Ability to influence cross-functional teams and senior stakeholders
  • Expert user of Zendesk
  • Strong knowledge of digital tools and customer experience best practices
  • Excellent communication, problem-solving, and stakeholder management skills
  • Able to mentor and develop a team
Job Responsibility
Job Responsibility
  • Develop and implement a consumer care strategy that prioritizes proactive engagement and anticipates customer needs
  • Ensure the end-to-end journey from product discovery to post-purchase support meets or exceeds consumer expectations
  • Lead and inspire the Consumer Care team to deliver exceptional service across all touchpoints
  • Establish clear KPIs focused on customer satisfaction, first-contact resolution, and proactive issue prevention
  • Oversee day-to-day operations of consumer care teams across multiple channels (phone, email, chat, social media)
  • Ensure compliance with regulatory requirements and company policies
  • Manage budgets, resources, and vendor relationships for consumer care services
  • Implement feedback loops to identify pain points and improve service delivery
  • Identify pain points in the consumer journey and implement solutions to reduce friction and prevent repeat issues
  • Drive innovation in service delivery through technology, automation, and process optimization
What we offer
What we offer
  • Competitive salary and holiday allowance
  • Company performance related bonus
  • A pension contribution
  • An exclusive staff discount
  • 24/7 healthcare appointment support
  • Hybrid working – 3 days in office & 2 days from home and flex start/finish times
  • External private employee wellbeing support
  • Access to Perkbox
  • Volunteer days
  • Team Recognition scheme
  • Fulltime
Read More
Arrow Right