Head of Care Operations & Quality Job at Avanti Homecare (Derbyshire)

Job Description

Head of Care Operations & Quality at Avanti Homecare, a family-run domiciliary care provider. The role is senior lead for care quality, reporting to COO, leading two Registered Managers across two branches in Derbyshire. Responsibilities include operational leadership, governance, compliance, service development, and inspection readiness. The role offers hybrid work with weekly presence across branches. Salary: £60,000-£65,000 per year. Permanent full-time. Essential: extensive health and social care leadership experience, CQC knowledge, digital care system experience. Desirable: experience in service expansion.

Job Responsibility

Provide strong operational leadership across Avanti’s branches, ensuring safe, stable, consistent and accountable service delivery
Lead through periods of operational change and support branches to move from reactive firefighting to stable, well-led operational management
Provide line management, coaching and accountability for our Registered Managers
Ensure we are inspection-ready at all times and aligned to the CQC Single Assessment Framework (SAF) and Quality Statements
Lead the development and delivery of Avanti’s care strategy, driving improvement, innovation and service development
Give the COO and CEO high confidence that governance, compliance and risk are rigorously managed
Line-manage, coach and support the two Registered Managers, helping them build strong operational leadership, accountability and well-organised branches
Drive consistency, structure and high standards across both services, supporting managers to move from reactive firefighting to calm, organised leadership
Build leadership capability within branch teams through coaching, support and continuous learning from incidents/complaints
Role-model Avanti values and help create an honest and accountable culture across the organisation
Own the group governance framework
ensure evidence is mapped to SAF Quality Statements across both branches
Ensure governance processes lead to meaningful operational improvement, not just compliance activity
Design and oversee a monthly audit cycle (care plans, MARs/medicines, incidents, complaints, spot checks, supervision/training compliance, ensuring actions are followed through consistently
Maintain clear oversight of risks, trends and branch performance, providing regular assurance to the COO and CEO
Ensure robust implementation of core policies (e.g., Fit and Proper Persons, Carer Competencies Process, Performance Management) and consistency between both branches
Lead inspection readiness across the organisation, including mock inspections, evidence preparation and embedding learning into day-to-day practice
Use Access Care Planning and PeoplePlanner to extract, analyse and interpret key operational and quality data (e.g., missed/late visits, MAR errors, call duration, client reviews, training/competency completion)
Use data to identify patterns, operational risks, branch inconsistencies and areas needing improvement or leadership support
Improve data quality and utilisation
ensure RMs and CQMs use systems correctly and evidence improvements
Shape and deliver the care strategy aligned to Avanti’s growth plans
Lead operational due diligence and governance set-up for new branches and new service lines (e.g., live-in care, night sits)
Build external relationships (CQC, commissioners, stakeholders) and represent Avanti professionally

Requirements

Extensive senior operational leadership experience within Health and Social Care, alongside strong quality, governance and compliance oversight experience within regulated services
Proven leadership and people-management skills
able to hold managers to account while developing them
Comfortable working in a visible, hands-on leadership role with regular on-site presence across branches and flexibility to respond to operational pressures when needed
Strong operational judgement and the ability to remain calm, organised and decisive in fast-moving care environments
Demonstrable success leading services from Good to Outstanding (or equivalent measurable improvement)
Hands-on experience using and analysing data from digital care systems (e.g., Access Care Planning, PeoplePlanner or close equivalents)
Deep knowledge of CQC regulations and the Single Assessment Framework and experience leading teams through inspections
Ability to think strategically while remaining hands-on and operationally focused
Excellent communication and relationship-building skills, with credibility across teams, regulators and external stakeholders
Enhanced DBS (with Adults Barred List) prior to start
commitment to Safeguarding principles
Full UK driving licence and use of a vehicle
ability to travel between branches and to client locations as needed
Experience leading service expansion/diversification and opening new branches
Broader familiarity with digital tools for audit, BI/reporting or workforce management
Strong domiciliary/homecare leadership experience across multi-site or growing services

Nice to have

Experience leading service expansion/diversification and opening new branches
Broader familiarity with digital tools for audit, BI/reporting or workforce management
Strong domiciliary/homecare leadership experience across multi-site or growing services

What we offer

Competitive salary
The opportunity to shape Avanti’s care strategy, strengthen operational leadership across our branches and help lead us towards an Outstanding CQC rating
A supportive, values-driven environment that welcomes innovation over “how it’s always been done.”
Full backing from the COO and CEO to drive meaningful, measurable change

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