CrawlJobs Logo

Head of Care Operations & Quality

avanti.care Logo

Avanti Homecare

Location Icon

Location:
United Kingdom , Derbyshire

Category Icon
Category:
Health and Beauty

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

60000.00 - 65000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Head of Care Operations & Quality at Avanti Homecare, a family-run domiciliary care provider. The role is senior lead for care quality, reporting to COO, leading two Registered Managers across two branches in Derbyshire. Responsibilities include operational leadership, governance, compliance, service development, and inspection readiness. The role offers hybrid work with weekly presence across branches. Salary: £60,000-£65,000 per year. Permanent full-time. Essential: extensive health and social care leadership experience, CQC knowledge, digital care system experience. Desirable: experience in service expansion.

Job Responsibility:

  • Provide strong operational leadership across Avanti’s branches, ensuring safe, stable, consistent and accountable service delivery
  • Lead through periods of operational change and support branches to move from reactive firefighting to stable, well-led operational management
  • Provide line management, coaching and accountability for our Registered Managers
  • Ensure we are inspection-ready at all times and aligned to the CQC Single Assessment Framework (SAF) and Quality Statements
  • Lead the development and delivery of Avanti’s care strategy, driving improvement, innovation and service development
  • Give the COO and CEO high confidence that governance, compliance and risk are rigorously managed
  • Line-manage, coach and support the two Registered Managers, helping them build strong operational leadership, accountability and well-organised branches
  • Drive consistency, structure and high standards across both services, supporting managers to move from reactive firefighting to calm, organised leadership
  • Build leadership capability within branch teams through coaching, support and continuous learning from incidents/complaints
  • Role-model Avanti values and help create an honest and accountable culture across the organisation
  • Own the group governance framework
  • ensure evidence is mapped to SAF Quality Statements across both branches
  • Ensure governance processes lead to meaningful operational improvement, not just compliance activity
  • Design and oversee a monthly audit cycle (care plans, MARs/medicines, incidents, complaints, spot checks, supervision/training compliance, ensuring actions are followed through consistently
  • Maintain clear oversight of risks, trends and branch performance, providing regular assurance to the COO and CEO
  • Ensure robust implementation of core policies (e.g., Fit and Proper Persons, Carer Competencies Process, Performance Management) and consistency between both branches
  • Lead inspection readiness across the organisation, including mock inspections, evidence preparation and embedding learning into day-to-day practice
  • Use Access Care Planning and PeoplePlanner to extract, analyse and interpret key operational and quality data (e.g., missed/late visits, MAR errors, call duration, client reviews, training/competency completion)
  • Use data to identify patterns, operational risks, branch inconsistencies and areas needing improvement or leadership support
  • Improve data quality and utilisation
  • ensure RMs and CQMs use systems correctly and evidence improvements
  • Shape and deliver the care strategy aligned to Avanti’s growth plans
  • Lead operational due diligence and governance set-up for new branches and new service lines (e.g., live-in care, night sits)
  • Build external relationships (CQC, commissioners, stakeholders) and represent Avanti professionally

Requirements:

  • Extensive senior operational leadership experience within Health and Social Care, alongside strong quality, governance and compliance oversight experience within regulated services
  • Proven leadership and people-management skills
  • able to hold managers to account while developing them
  • Comfortable working in a visible, hands-on leadership role with regular on-site presence across branches and flexibility to respond to operational pressures when needed
  • Strong operational judgement and the ability to remain calm, organised and decisive in fast-moving care environments
  • Demonstrable success leading services from Good to Outstanding (or equivalent measurable improvement)
  • Hands-on experience using and analysing data from digital care systems (e.g., Access Care Planning, PeoplePlanner or close equivalents)
  • Deep knowledge of CQC regulations and the Single Assessment Framework and experience leading teams through inspections
  • Ability to think strategically while remaining hands-on and operationally focused
  • Excellent communication and relationship-building skills, with credibility across teams, regulators and external stakeholders
  • Enhanced DBS (with Adults Barred List) prior to start
  • commitment to Safeguarding principles
  • Full UK driving licence and use of a vehicle
  • ability to travel between branches and to client locations as needed
  • Experience leading service expansion/diversification and opening new branches
  • Broader familiarity with digital tools for audit, BI/reporting or workforce management
  • Strong domiciliary/homecare leadership experience across multi-site or growing services

Nice to have:

  • Experience leading service expansion/diversification and opening new branches
  • Broader familiarity with digital tools for audit, BI/reporting or workforce management
  • Strong domiciliary/homecare leadership experience across multi-site or growing services
What we offer:
  • Competitive salary
  • The opportunity to shape Avanti’s care strategy, strengthen operational leadership across our branches and help lead us towards an Outstanding CQC rating
  • A supportive, values-driven environment that welcomes innovation over “how it’s always been done.”
  • Full backing from the COO and CEO to drive meaningful, measurable change

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Avanti Homecare - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Care Operations & Quality

New

Head of Operations (Care Homes)

The Head of Operations will play a pivotal national leadership role in supportin...
Location
Location
United Kingdom , Durham
Salary
Salary:
90000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a senior operations role within the care sector, preferably across multiple sites
  • In-depth knowledge of CQC/CIW regulations and best practices in adult social care
  • Strong leadership, mentoring, and team development skills
  • Excellent communication, analytical, and problem-solving abilities
  • Willingness and ability to travel nationally on a regular basis
  • Driving licence
Job Responsibility
Job Responsibility
  • Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care
  • Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips
  • Lead on the implementation of new policies, procedures, and improvement plans across the estate
  • Ensure effective communication and collaboration across all operational levels
  • Conduct regular regional and home visits to support and guide local leadership
  • Support Regional Managers in ensuring homes are fully compliant with CQC/ Care Inspectorate (Wales) standards and internal governance frameworks
  • Participate in and support preparation for CQC/Care Inspectorate (Wales) inspections, internal audits, and safeguarding investigations
  • Promote a culture of continuous improvement and learning
  • Mentor and develop Regional Managers, supporting their leadership capabilities and performance
  • Deputise for the Operations Director in meetings, reporting, and decision-making as needed
What we offer
What we offer
  • £5000 Car Allowance
  • Paid Mileage
  • Fulltime
Read More
Arrow Right

Deputy Head of Operations – Complex Care

Compass Associates is working with a values-led charity to recruit a Deputy Head...
Location
Location
United Kingdom , Darlington
Salary
Salary:
50000.00 - 53567.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Multi-site operations management in LD, Autism, or complex care
  • Working knowledge of PBS values and practice
  • Direct experience supporting adults with autism and challenging behaviour
  • NAS accreditation and RRN standards knowledge
  • Strong CQC compliance track record
  • Budget management across multiple services
  • Leadership and management qualification or equivalent
  • Experience managing grievances, disciplinaries, and safeguarding
  • Full UK driving licence and willingness to travel with overnight stays
Job Responsibility
Job Responsibility
  • Line managing five Service Managers across complex care services
  • Maintaining visible presence within services and acting as senior operational lead in the absence of the Head of Operations
  • Leading on internal quality assurance audits, monitoring, and service improvement plans
  • Supporting services through inspection activity and sustaining quality outcomes
  • Holding accountability for CQC compliance
  • Maintaining relationships with regulators and commissioners
  • Ensuring services operate within NAS accreditation and RRN frameworks
  • Acting as safeguarding champion across all services
  • Leading investigations into disciplinaries, grievances, safeguarding concerns, and complaints in line with PBS principles and RRN standards
  • Holding budget accountability across each service
  • Fulltime
Read More
Arrow Right

Quality and Compliance Manager

Working with Registered Managers and Regional Team members to improve Quality an...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
40000.00 - 45000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Driving License and access to a car
  • Able to spend at least 3 days per week in homes within allocated Region and more widely
  • Team player
  • Self-motivated and confident (understands and manages own emotions under stress)
  • 3 years experience in quality and compliance role
  • Can evidence significant expertise in Quality and Compliance in Adult Social Care sector
  • Passion for, working with people with Learning Disabilities and / or Autism
  • Safeguarding Lead Experience & Knowledge
  • Experience of UK healthcare regulations
  • Knowledge of best practice in co-production, restrictive practice reduction, autonomy, independence, sovereign decision making and person-centred care
Job Responsibility
Job Responsibility
  • Implement appropriate methods to monitor compliance against UK wide regulation through the use of regular internal Quality Assurance Audits
  • To audit clinical / care practice in accordance with the Internal Quality Assurance Framework and in response to significant events, producing well evidenced, objective, clear written reports and action plans which identify good practice and provide practical and realistic improvement recommendations. Responsibility, alongside the Operations Managers, in monitoring and validating progress and resolution of action plan items
  • To be the Safeguarding link for your regional team and services, advising on Adult Support and Protection issues
  • To investigate directly, or contribute to investigations of, complaints, events or incidents of a care and support nature as requested by the Head of Quality, providing robust, well evidenced, clear findings. Ability to undertake Root Cause Analysis
  • Identify good practice and recommend local and organisational improvement actions arising from all aspects of the role, to enhance care and support practice and people we support’s experience
  • Be responsible for supporting Registered Managers in preparing for regulatory inspections
  • Proactively assist Registered Managers and staff, when necessary, during regulatory inspections
  • Liaise with Head of Quality to ensure sound systems are in place to ensure regulatory evidence is effectively collated and updated and accessible at home, regional and organisational level
  • Provide assistance and direction to Registered Managers when responding to compliance reports and developing action plans as required. This includes supporting with and reviewing PIR submissions and Factual Accuracy challenges
  • Work with Head of Quality, Registered Managers and the Learning & Development Team to develop training materials and guidance on best-practice to support ongoing improvements within Homes
  • Fulltime
Read More
Arrow Right
New

Head of Operations

The Head of Operations will play a pivotal national leadership role in supportin...
Location
Location
United Kingdom , Wolverhampton
Salary
Salary:
90000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a senior operations role within the care sector, preferably across multiple sites
  • In-depth knowledge of CQC/CIW regulations and best practices in adult social care
  • Strong leadership, mentoring, and team development skills
  • Excellent communication, analytical, and problem-solving abilities
  • Willingness and ability to travel nationally on a regular basis
  • Driving licence
Job Responsibility
Job Responsibility
  • Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care
  • Monitor performance, compliance, occupancy, staffing, and financial targets across regions
  • Lead on the implementation of new policies, procedures, and improvement plans
  • Ensure effective communication and collaboration across all operational levels
  • Conduct regular regional and home visits
  • Support Regional Managers in ensuring homes are fully compliant with CQC/Care Inspectorate standards
  • Participate in and support preparation for inspections, internal audits, and safeguarding investigations
  • Promote a culture of continuous improvement
  • Mentor and develop Regional Managers
  • Deputise for the Operations Director
What we offer
What we offer
  • £5000 Car Allowance
  • Paid Mileage
  • Fulltime
Read More
Arrow Right
New

Quality and Compliance Officer

Compassionate Care Group is a national family-run care provider, bringing the wa...
Location
Location
United Kingdom , Altrincham
Salary
Salary:
30000.00 - 35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Comfortable in managing and meeting KPI's
  • Ability to execute Quality & Compliance policies/procedures/practices as required
  • Quality and Compliance focused
  • Sound Quality and Compliance management skills
  • Strong verbal and written communication
  • Excellent active listening, negotiation, and presentation skills
  • Able to deal with queries in a calm and helpful manner
  • Creative and innovative thinking
  • Able to work under own initiative
  • Ability to build trust and rapport with Quality and Compliance
Job Responsibility
Job Responsibility
  • Assisting the Head of Quality and Compliance in ensuring continual compliance, auditing, and understanding of regulatory obligations
  • Delivery of outcomes described in Compassionate Care's Quality and Governance Framework
  • Ensuring exceptional person-centered service to clients and anyone entering the business
  • Ensuring that any quality & compliance activity implemented is comprehensive and reviewed regularly
  • Identifying and highlighting any areas for improvement
  • Identifying and raising growth opportunities for the Service
  • Providing a person-centered approach to anyone who enters the service
  • Working closely with internal and external colleagues/commissioners to ensure safe and effective operation
  • Developing thorough understanding of current and future needs
  • Working with the Quality and Compliance Team to ensure operational delivery
What we offer
What we offer
  • Participate in fabulous company events
  • Robust company pension scheme
  • Engaging company social events
  • Access to supportive Employee Assistance Program for personalised counselling and guidance
  • Fulltime
Read More
Arrow Right

Client Enquiries Coordinator

We are looking for an Enquiry & Opportunity Coordinator to strengthen the “front...
Location
Location
United Kingdom , Derbyshire
Salary
Salary:
27000.00 - 29000.00 GBP / Year
avanti.care Logo
Avanti Homecare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have a BA degree in a relevant field, any degree, or equivalent qualification
  • At least 1 year of experience IT systems, CRM tools, with good attention to detail when logging and manipulating information (filters, basic analysis, charts)
  • Have at least 1 year experience in turning raw enquiry data into simple, accurate tables and dashboards
  • Be a confident, clear communicator who is comfortable speaking with families, social workers and internal colleagues
  • Be highly organised, able to manage multiple enquiries and follow-ups without losing track
  • Be assertive enough to chase decisions, but calm and compassionate with people who may be stressed or anxious about having care
  • Be interested in how home care works operationally (rotas, visit patterns, geography) and willing to learn our rota “rules” so you can judge what is realistic when it comes to gauging our capacity
Job Responsibility
Job Responsibility
  • Monitor and respond to care opportunities on the ADAM brokerage system throughout the day
  • Log, triage and follow up all enquiries from councils, hospitals, families and self-funding clients (phone, email, web, walk-ins) in a CRM or central log
  • Work closely with our Registered Managers and rota/co-ordination teams to understand capacity and decide which opportunities we can safely and sustainably take on
  • Maintain a clear enquiry pipeline and build straightforward dashboards so we can see enquiry volumes, stages and outcomes at a glance
  • Use agreed pricing/commercial terms (set by the management team) and flag any cases that fall outside the standard approach
  • Carry out regular sweeps of the ADAM portal during the working day and ensure every client opportunity is either: Applied for
  • or Declined with a clear, coded reason
  • Be the first point of contact for new enquiries (council and private), ensuring they are logged in the CRM/central log and responded to within agreed timescales
  • Have initial conversations with enquirers to understand their needs, explain and sell our service, and gather the information our teams need to check capacity and build rotas
  • Work with Registered Managers, Care Coordinators and the Head of Care, Quality & Governance to decide which opportunities we can take, using agreed pricing/commercial terms (you will not be expected to set or negotiate these)
What we offer
What we offer
  • Competitive salary package depending on skills, experience and qualifications
  • Annual pay reviews to keep salaries in line with inflation
  • Pension contributions
  • Blue Light Card - Eligible to apply for the Blue Light Card and get access to discounts and rewards
  • Commitment to training and personal growth
  • A supportive, family-run environment dedicated to the wellbeing of both clients and staff
  • The chance to be part of a growing team focused on delivering outstanding homecare
  • Fulltime
Read More
Arrow Right

Quality Auditor

This role will involve auditing the quality of National Care Group services in l...
Location
Location
United Kingdom
Salary
Salary:
36050.00 GBP / Year
nationalcaregroup.com Logo
National Care Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to use audit and compliance assessment processes that are appropriate to NCG services
  • Strong leadership skills incorporating challenge and support
  • Understanding of and ability to weigh evidence against the regulatory judgement framework
  • Ability to interpret data
  • Skills in use of IT, including Office packages and the internet
  • Understanding of complex needs and behaviour that challenges services
  • Ability to work effectively as an autonomous practitioner and as part of the team
  • Ability to regularly travel nationally and remote work
  • Excellent interpersonal skills including the ability to communicate
  • Current experience at an operational level within a compliance, contract monitoring or commissioning role
Job Responsibility
Job Responsibility
  • Conduct regulatory-based inspections including desk-based assessments of National Care Group services to make sure they are operating in line with statutory requirements and nationally agreed best practice for adult social care services
  • Develop individual audit plans which detail activities, timelines & priorities to ensure capacity to schedule & manage inspections using NCG agreed formats based upon the regulatory requirements of CQC & Care Inspectorate of Wales
  • Support services to improve quality to enable NCG to provide outstanding outcomes for the people we support
  • Assess and analyse information from a range of sources in order to be effective in promptly identifying trends in respect of risks and concerns that may impact negatively on standards of quality and safety or indicate non-compliance
  • Ensure that judgements made are based on corroborated evidence and analysis to maintain an audit trail of evidence assessed
  • To report to the Head of Quality to highlight any areas of risk
  • Support the Head of Quality to review action plans
What we offer
What we offer
  • The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within
  • You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications
  • You will work at an organisation that celebrates age, gender and diversity within an inclusive culture
  • The organisation promotes an environment of wellbeing with support for you to stay healthy and happy
  • The opportunity to earn rewards through a Refer a Friend scheme
  • Access to hundreds of high street discounts, including the opportunity to have a Blue Light Card
  • Access to Stream (formerly known as Wagestream) enabling greater control over your finances
  • £3,000 car allowance
  • Fulltime
Read More
Arrow Right

Chief Operations Officer (COO)

The Chief Operations Officer (COO) is a pivotal executive leadership role respon...
Location
Location
Ireland , Lucan
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's degree in Healthcare Administration, Business Administration, or a related field
  • Minimum of 10 years of progressive experience in healthcare operations management, with at least 5 years in a senior leadership role
  • Strong understanding of clinical services and hospital operations
  • Proven ability to lead, inspire, and manage multidisciplinary teams in a complex healthcare environment
  • Experience in strategic planning and execution, particularly in the development and implementation of new services
  • Strong financial management skills, including budgeting, cost control, and financial analysis
  • In-depth knowledge of healthcare regulations, quality standards, and compliance requirements
  • Familiarity with healthcare technology and innovations, including electronic health records (EHR) and telemedicine
  • Experience in crisis management and risk mitigation
  • Excellent communication skills with the ability to build strong relationships and collaborate effectively with diverse stakeholders
Job Responsibility
Job Responsibility
  • Oversee the daily operations of relevant departments, ensuring the delivery of high-quality and efficient services
  • Ensure that hospital operations run smoothly and efficiently, meeting performance targets and quality standards
  • Develop, implement, and enforce policies, procedures, and standards across clinical services to enhance operational effectiveness
  • Collaborate with department heads and clinical leaders to integrate services, streamline workflows, and improve patient care
  • Identify opportunities for process improvements and operational efficiencies
  • Implement best practices to streamline operations and reduce waste
  • Oversee the planning and execution of new construction projects, facility upgrades, and technological enhancements
  • Coordinate with architects, contractors, and project managers to ensure projects are completed on time, within budget, and to the required quality standards
  • Coordinate cross hospital initiatives to standardise services and benchmark productivity
  • Collaborate with the CEO and senior management team to develop and execute strategic plans
  • Fulltime
Read More
Arrow Right