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Managing Director role responsible for Card Payments and Network Partnerships for US Consumer Cards. This leadership role within the Value Cards, Lending and Commerce team leads Citi’s network relationships and strategic partnerships with key players in payments, wallets, and open banking ecosystem. This Product Management Group Manager (MD) is a senior management level position accountable for sustained profitable growth in this area including strategy, innovation, relationship management and product commercialization. This leader will be responsible for a broad range of employees, setting strategies and providing direction, leadership and budgetary management.
Job Responsibility:
Define and execute moderate and long-term strategy for Card Payments and Network partnerships
Directly manage and expand current network and embedded payments partnerships
Working with network/wallets/PSPs and internal stakeholders to develop roadmap and capabilities for interchange optimization, approval rate improvements and fraud prevention
Cultivate and maintain relationships with existing and emerging card processing and payment companies, with the aim of creating new product features for US Consumer Cards
Work with legal, ops, tech, product teams to develop partner pipelines, manage contract negotiation, launch roadmaps to commercialize integrations and provide ongoing vendor oversight
Provide business development support on partnership opportunities on card benefits, commerce and value proposition
Collaborate with various Citi teams (ventures, research, retail bank, services) on firm wide initiatives related to payments, open banking, commerce and fintech partnerships
Serve as SME for cards ecosystem including networks, VAS, processors, wallet providers, acquirers across both credit and debit rails
Engage with internal and external entities on legal/regulatory developments and act as Citi SME card payments related disruptions
Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as negotiate and make decisions on issues/activities having critical impact/influence on company revenues, capital, or business operations
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Play key role as senior member of Value, Lending & Commerce Leadership team
Requirements:
Proven track record on successfully leading business development, partnerships and product management
Direct experience in card processing, networks or co-brand relationships with broad understanding of the card ecosystem
Prior exposure to digital payment acceptance, open banking and/or agentic commerce
Demonstrated ability to build strong internal and external relationships with a broad set of stakeholders to common goals and outcomes
Strong level of comfort leading successfully in matrixed environment
Strategic, analytical and systematic thinker who constantly challenges status quo and inspires the team to drive changes
15+ years of relevant experience
10+ years of managerial experience
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays