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Head of Cabin Crew Strategy and Delivery

britishairways.com Logo

British Airways

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for a Head of Cabin Crew Strategy and Delivery to lead the development and implementation of our medium to long-term Cabin Crew strategy. Working alongside senior leadership and partners across the business, you will play a central role in guiding the direction of one of our most essential frontline teams, ensuring they’re set up for success today and into the future.

Job Responsibility:

  • Lead the development and delivery of the Cabin Crew strategy in alignment with our overall brand and customer goals
  • Monitor performance across strategic and operational plans, driving continuous improvement and innovation
  • Use data and insights to influence Cabin Crew’s Customer Experience investment and business case development
  • Manage cross-departmental projects, resource planning, and financial forecasting to ensure delivery against targets
  • Partner with key stakeholders across the business, including Finance, Strategy, Operations, and the wider Cabin Crew Leadership team
  • Drive performance against critical KPIs including CSAT, NPS, CASK/RASK, engagement scores, and productivity
  • Ensure strategic alignment with resourcing, financial, and industrial planning frameworks

Requirements:

  • Proven experience of working closely with senior leaders to develop and deliver business strategies
  • Experience of proactively mitigating risk and delivering change in complex, fast-moving environments
  • Expertise in using insights to assess performance and lead improvements in service and cost outcomes
  • Previous experience in corporate strategy
  • Experience managing people and leading high-performing teams
  • Background in highly industrial or unionised environments (desirable)

Nice to have:

Background in highly industrial or unionised environments

What we offer:
  • Unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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