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Head of Business Excellence

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Unilever

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Location:
Malaysia , Kuala Lumpur

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • End-to-End Business Operations Management
  • Supply & Demand Planning: Direct the demand and supply forecasting, planning, and allocation processes to ensure optimal inventory levels, product availability, and alignment with financial targets
  • Execution & Support: Oversee the execution of pricing and promotions and ensure all product documentation is accurate. Equip Customer Development teams with the necessary operational support, tools, and accurate product documentation to drive sales success
  • Driving Business Growth: Lead the Business Operation Team to drive channel growth by maximizing all resource allocations and ensuring operational support is fully aligned with commercial goals
  • Data-Driven Strategy & Analytics
  • Actionable Insight Generation: Leverage company wide analytics and standardized reporting to monitor business performance. Your core focus is to translate this data into clear, actionable insights for local operational and commercial decisions
  • Market & Customer Intelligence: Conduct deep-dive, market-specific analysis on consumer behavior, local trends, and competitive performance. Combine centralized data with your deep market knowledge to inform strategy and sharpen local customer engagement
  • Ecosystem Adoption & Partnership: Drive the local adoption and effective utilization of standardized, company level data ecosystems and tools. You will partner with regional and global teams to ensure local data requirements and support needs are met
  • Performance Measurement: Establish and monitor market-specific KPIs, leveraging standardized reporting frameworks where available. Use your analysis to identify local risks, report on business performance, and uncover opportunities for improvement
  • Process Excellence & Continuous Improvement
  • Process Optimization: Continuously analyze all business processes to identify inefficiencies, bottlenecks, and areas for improvement. Lead initiatives using methodologies to streamline workflows and reduce operational costs
  • Continuous Improvement Culture: Actively promote and embed a culture of continuous improvement and data-driven decision-making throughout the organization
  • Capability Building: Develop and implement training programs to enhance the operational skills and data literacy of employees across the organization
  • Change Management: Lead change initiatives focused on improving existing systems and processes, ensuring smooth adoption and measurable performance gains

Requirements:

  • 10+ years of senior-level experience in a role focused on business operations, supply chain management, or operational excellence in a data-intensive environment
  • Bachelor’s degree in Business, Finance, Supply Chain, or a related field
  • Prior experience in the FMCG and/or Food Service industry is highly preferred
  • Proven experience managing complex, end-to-end business operations
  • Demonstrated success in managing the operational aspects of sales channels (e.g., e-Commerce operations, sales operations)
  • Deep expertise in supply chain, logistics, and business process management
  • Strong ability to develop data strategy, manage analytics functions, and implement data governance
  • Proficiency with analytics and visualization tools is essential
  • Ability to dissect complex operational problems, analyze quantitative and qualitative data, and implement effective solutions

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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