CrawlJobs Logo

Head of Brand Experience

foundever.com Logo

Foundever

Location Icon

Location:
United Kingdom

Category Icon
Category:
-

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

75000.00 GBP / Year

Job Description:

The Head of Brand Experience (Global) exists to ensure every customer interaction delivered from our offshore locations feels unmistakably John Lewis — trusted, premium, warm, knowledgeable and human. John Lewis customers expect reassurance not scripts, ownership not hand-offs, empathy not just efficiency, and service that feels calm, considered and confident. As we deliver from Morocco, S.A and PHP, geography should never dilute experience. This role will ensure offshore service rivals, if not exceeds, onshore delivery.

Job Responsibility:

  • Be the global guardian of the experience
  • Deep brand and cultural immersion
  • Design premium behaviour
  • Certification and readiness
  • Quality and insight
  • Client partnership

Requirements:

  • 10–15+ years in CX, service excellence or premium brand environments
  • Experience with offshore or global delivery
  • Strong coaching and behavioural design capability
  • Executive presence with senior stakeholders
  • Deep emotional intelligence and high standards
What we offer:
  • Competitive salary, up to £75,000.00
  • Monday to Friday, 09:00 to 17:30 (flexibility required to suit business and client needs)
  • Permanent, full-time
  • Work at Home
  • Travel as required, up to 30%

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Brand Experience

Head of Brand

Torus is on a mission to empower communities to become their own sustainable ene...
Location
Location
United States , South Salt Lake
Salary
Salary:
160000.00 - 190000.00 USD / Year
torus.co Logo
Torus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in brand or creative leadership roles
  • Background in managing rebrands or building new categories
  • Strong design foundation with hands-on experience in graphic design, typography, branding, and experiential design
  • Strong track record of building and scaling brands in fast-growing industries—energy, hardware, climate tech, or high tech a plus
  • Experience developing brand guidelines and systems, from positioning to visual execution to launch
  • Demonstrated ability to lead internal creative teams and external agencies
  • Deep understanding of the full marketing funnel and how brand influences conversion, loyalty, and pricing power
  • Comfort collaborating across technical, sales, and executive teams to translate brand into commercial outcomes
  • Proficiency in reading, writing, and speaking English required
Job Responsibility
Job Responsibility
  • Own and evolve the Torus brand across all customer segments: utilities, commercial & industrial, data centers, and government/defense
  • Develop and enforce brand guidelines across every touchpoint: product, digital, print, events, presentations, partnerships, physical spaces, and packaging
  • Lead development of brand architecture that aligns with product tiers (hardware, software, security) and commercial personas
  • Guide all creative work (internal and agency) to ensure consistency, clarity, and resonance with our audience
  • Oversee naming, messaging frameworks, visual identity systems, and tone of voice—especially as Torus expands nationally
  • Collaborate with the content team, product marketing, sales, product, manufacturing, and customer experience to ensure our brand elevates every part of the customer journey
  • Support campaign and content strategy across paid, owned, and earned channels—including LinkedIn, conferences, email, video, press, and government
  • Act as Torus’s internal brand guardian, empowering teams to use the brand confidently while ensuring quality and cohesion
What we offer
What we offer
  • Employee Rewards Package including equity
  • 401(k) Retirement Savings Plan
  • Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
  • Dental insurance
  • and Vision insurance
  • Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO
  • 10-days paid company holidays
  • Waiting period-free 100% paid parental leave
  • Torus paid Life with option to purchase additional coverage
  • Voluntary Short- and Long-Term Disability Insurance
  • Fulltime
Read More
Arrow Right

Head of Brand Partnerships

Head of Brand Partnerships for LATAM region, responsible for growing the departm...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of extensive experience in partnerships, sponsorship sales, experiential marketing, or media sales
  • Proven track record of closing high-value deals with top-tier brands
  • Strong existing network of brand and agency contacts - particularly in Mexico and Brazil
  • Exceptional communication and presentation skills
  • Experience managing a team of salespeople
  • Data-driven mindset with ability to make strategic decisions based on insights
  • Ability to navigate complex negotiations and structure win-win partnerships
  • Entrepreneurial mindset - comfortable in a fast-paced, dynamic environment
  • Proficiency in CRM tools (Salesforce preferred) and sales reporting dashboards
  • Strong ability to develop slide decks, proposals, and pitch narratives that win business
Job Responsibility
Job Responsibility
  • Develop and nurture relationships with senior decision-makers at both direct clients and agencies across key verticals
  • Proactively secure and negotiate partnerships that align with Fever's sponsorship, media and experiential marketing capabilities
  • Craft compelling pitch materials and proposals that effectively communicate Fever's value proposition
  • Collaborate with internal teams (Creative Solutions, Marketing, Production) to develop and execute high-impact branded activations
  • Analyze industry trends, consumer insights, and data to craft tailored partnership strategies
  • Maintain a strong pipeline of brand collaborations, ensuring long-term revenue growth
  • Lead client meetings, negotiations, and presentations with confidence and strategic insight
  • Track and report performance metrics, ensuring accountability and continuous optimization
What we offer
What we offer
  • Attractive compensation package consisting of base salary and potential bonus for top performance
  • Stock options
  • Fever 40% discount
  • Wellhub Membership with gym and studio access
  • Medical insurance
  • Dental and vision insurance
  • Life insurance
  • Savings plan
  • English and Spanish Lessons
  • Fulltime
Read More
Arrow Right

Head of Immersive Experiences

ASTOUND is seeking a visionary and commercially driven Head of Immersive Experie...
Location
Location
Salary
Salary:
Not provided
astoundgroup.com Logo
ASTOUND Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years experience in immersive experience design, themed attractions, location-based entertainment, or experiential strategy
  • A forward-thinking, opportunity-driven individual who understands how to turn creative ideas into compelling guest-facing realities
  • Someone who speaks the language of artists, storytellers, producers, and brand executives
  • Experienced in shaping creative direction and forming new partnerships in fast-evolving creative industries
  • Passionate about crafting moments that move people and create meaning through experience
  • Naturally entrepreneurial and collaborative in your approach—you know how to lead from the front
Job Responsibility
Job Responsibility
  • Define and lead a new creative business vertical focused on immersive, gated, and branded experience environments
  • Develop original IP and lead the acquisition and licensing of compelling third-party content for physical experiences
  • Establish strategic partnerships across entertainment, retail, development, tourism, and municipal sectors
  • Create a clear go-to-market roadmap for immersive experiences—from pitch to launch
  • Represent ASTOUND's capabilities and creative leadership within the industry as we move into the next era of experiential
  • Identify new opportunities in location-based immersive experiences and experiential storytelling
  • Lead high-level client and partner conversations with a focus on creative solutions and long-term collaboration
  • Develop and negotiate IP and content licensing deals that align with ASTOUND's creative and business goals
  • Collaborate closely with internal creative, digital, fabrication, and production teams to translate big ideas into buildable realities
  • Represent ASTOUND at industry events, pitch sessions, and creative forums
What we offer
What we offer
  • Excellent Medical Insurance
  • Excellent Dental Insurance
  • Excellent Vision Insurance
  • Paid Time Off, Holiday Pay
  • 401K matching program after 90 days of employment
  • 100% Company Life and Long-Term Disability Coverage
  • Employee Referral Program
  • Fulltime
Read More
Arrow Right

Head of Digital Experience and Content

The Head of Digital Experience and Content is a leadership role responsible for ...
Location
Location
United States of America , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Marketing, or a related field (MBA preferred)
  • 10+ years of experience in digital content, merchandising, or related roles, with at least 5 years in a senior leadership position
  • Proven track record of driving digital transformation and achieving revenue growth
  • Strong understanding of the convenience store sector and consumer behavior
  • Expertise in e-commerce, mobile platforms, and digital marketing
  • Exceptional analytical, strategic planning, and problem-solving skills
  • Excellent leadership and communication abilities, with experience managing cross-functional teams
Job Responsibility
Job Responsibility
  • Develop and lead the strategy for digital customer experiences, ensuring alignment with overall business objectives
  • Oversee the design and functionality of digital platforms, including websites, apps, kiosks, and other customer-facing technologies
  • Continuously optimize the customer journey through user-centered design, personalization, and data-driven enhancements
  • Define and execute a cohesive content strategy to engage customers across digital channels
  • Ensure content aligns with brand values and effectively communicates product offerings, promotions, and value propositions
  • Drive digital innovation by integrating emerging technologies, such as AI, machine learning, and automation, to improve customer experiences
  • Partner with IT and product teams to implement and enhance digital tools and systems
  • Leverage trends in retail and consumer behavior to stay ahead of industry developments
  • Use data insights to deliver personalized offers, promotions, and recommendations through digital platforms
  • Collaborate with marketing and operations teams to align digital efforts with broader campaigns and in-store experiences
  • Fulltime
Read More
Arrow Right

Head of talent acquisition & employer branding

As Head of Talent Acquisition, you’ll play a key role in shaping the future of o...
Location
Location
France , Aix en Provence
Salary
Salary:
Not provided
voyage-prive.co.uk Logo
Voyage Privé
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience of 8+ years in Talent Acquisition
  • At least 3 years in a leadership role
  • Track record of building and scaling high-performing recruitment teams in fast-paced or scaling environments
  • Deep understanding of recruiting metrics, tools (ATS, CRM), and employer branding strategies
  • Strong leadership, communication, and stakeholder management skills to influence and partner at all levels
  • Passion for people, growth, and impact
  • Comfortable in dynamic, high-growth contexts, combining strategic vision with hands-on execution
  • Data-driven and structured, always seeking to improve processes and candidate experience
Job Responsibility
Job Responsibility
  • Define and lead a global Talent Acquisition strategy fully aligned with our business ambitions and workforce plans
  • Partner with hiring managers, HRBPs, and C-level executives to anticipate hiring needs and ensure a best-in-class recruitment process
  • Challenge and optimize sourcing methods (internal & external) to attract top-tier candidates and strengthen talent pipelines
  • Oversee Employer Branding operations, collaborating with Marketing and Communications to design impactful campaigns and promote employee advocacy
  • Build and develop a high-performing TA team, fostering growth through innovation (AI in recruitment, automation, D&I initiatives)
  • Drive operational excellence by monitoring KPIs, managing budgets and forecasts, and ensuring a seamless candidate experience
  • Lead innovative recruiting projects, from graduate programs to automation and data-driven decision-making, to position our organization as a best-in-class Talent Acquisition function
What we offer
What we offer
  • Hybrid model with 3 mandatory on-site days per week plus 4 fully remote weeks per year
  • Access to large on-site fitness center
  • Private padel court
  • Company events (Company Breaks, Carnival, Annual Convention, meetups and talks)
  • Free tickets to every Provence Rugby home match
  • Live music nights at the Dalida Institute
  • Up to 20% off exclusive getaway offers
  • Fulltime
Read More
Arrow Right

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...
Location
Location
United States , New York
Salary
Salary:
120000.00 - 135000.00 USD / Year
geniussports.com Logo
Genius Sports
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
  • Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
  • Deep understanding of agency structures, decision-making processes, and media trading operations
  • Proven ability to build senior-level agency relationships and drive multi-market partnership growth
  • Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
  • Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
  • Demonstrated success in scaling global customer success teams and operations
Job Responsibility
Job Responsibility
  • Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
  • Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
  • Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
  • Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
  • Develop the customer success vision and roadmap specifically for global agencies and their operating companies
  • Build frameworks that drive consistent product adoption across agency networks, regions, and business units
  • Align success initiatives with agency commercial goals, workflow models, and measurement requirements
  • Create scalable engagement models that support both enterprise-level relationships and in-market media teams
  • Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
  • Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar
What we offer
What we offer
  • variable compensation schemes
  • US benefits
  • 401k plans
  • Fulltime
Read More
Arrow Right

Head of Marketing

We’re hiring our first Head of Marketing to lead all aspects of how Tutor shows ...
Location
Location
United States , Watertown
Salary
Salary:
140000.00 - 200000.00 USD / Year
tutorintelligence.com Logo
Tutor Intelligence
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience in marketing, including leadership or ownership of brand and demand generation
  • Proven success building awareness and pipeline for early-stage or high-growth tech companies
  • Exceptional written communication and storytelling ability
  • Comfortable moving from strategy to execution — from writing copy to analyzing CAC
  • Strong grasp of digital marketing tools, analytics, and performance channels
  • Experience managing external creative or media partners
  • Experience marketing emerging technology, robotics, or complex B2B products is strongly preferred
Job Responsibility
Job Responsibility
  • Develop and own Tutor’s core narrative, visual identity, and messaging
  • Plan and execute brand and product launches across PR, digital, and owned channels
  • Build and manage demand generation campaigns that create measurable business impact
  • Define marketing metrics and reporting frameworks to guide decision-making
  • Partner with leadership to align marketing strategy with company goals and growth targets
  • Hire and manage agencies or contractors as needed across creative, paid, and PR
What we offer
What we offer
  • generous equity
  • fully covered health + dental
  • unlimited PTO
  • Fulltime
Read More
Arrow Right

Head of Marketing - Luxury Retail - Bookstore

Are you a dynamic and creative marketing professional with a passion for literat...
Location
Location
United Kingdom , London
Salary
Salary:
70000.00 - 90000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience managing multi-channel marketing campaigns in a fast-paced environment
  • A practical, hands-on approach to marketing operations
  • Proven branding experience within luxury retail, with a track record of building strong brand identities
  • Excellent communication skills and the ability to work collaboratively across departments and with senior management
  • Experience managing B2C outreach, events, and promotional activities
  • Proven experience in engaging and managing agencies
  • A knowledge of the Office suite and familiarity with CRM databases. Experience with a project management software is a significant plus
  • An understanding of luxury market demographics and ability to research this
  • Proven team leadership experience, ideally with 5+ years in a managerial role
Job Responsibility
Job Responsibility
  • Manage and mentor the marketing team, refining its structure to support ongoing company growth. Lead and drive forward strategic initiatives while ensuring smooth day-to-day operations. First and foremost, foster a strong, collaborative team environment to meet both short-term objectives and long-term goals
  • Shape and evolve the brand across all channels, from print and digital to in-store and event marketing
  • Create campaigns that align with key themes (whether seasonal, based on landmark books or collections, or topical)
  • Lead annual marketing schedules for catalogue launches, seasonal promotions and advertising campaigns
  • Oversee the creation of our Christmas gift lists and seasonal in-store marketing
  • Propose and run events in our stores and online, in collaboration with our sales and content team
  • Pitch and execute fresh, innovative marketing ideas that will help grow the retail share
  • Communicate with the marketing/digital teams to ensure all content aligns with the high standards of the brand's reputation for accuracy and quality
What we offer
What we offer
  • 21 days' annual leave plus bank holiday, holiday purchase scheme, staff parties, employee assistance programme, 7% employer pension contribution via a salary exchange scheme (subject to the employee making their contribution of 3%), season ticket loan, Cyclescheme, enhanced sick pay, enhanced maternity pay, enhanced paternity leave and pay, virtual GP access, seasonal flu jab voucher
  • Fulltime
Read More
Arrow Right