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Head of Branch Operations

United Kingdom, Enfield · Job Posted February 16, 2026
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Job Description

As the Head of Branch Operations, you’ll be the heartbeat of the branch, making sure everything runs smoothly and efficiently. You’ll hit those operational targets by sharing top tips, spotting areas to improve, and creating a high-energy, high-performance culture. You’ll lead a team of 1-10 directly, with a ripple effect that influences 20+ others, all while keeping things running like clockwork and inspiring everyone to do their best.

Job Responsibility

  • Leading the Charge for Best Practice & Change
  • Customer Focused collaboration with Branch Manager and Sales team
  • Delivering Results on financial and operational targets
  • Safety First compliance and coaching
  • Fleet & MHE Compliance oversight
  • Maximising Fleet Efficiency by monitoring KPIs
  • Business Improvement Plans with Branch Manager, Sales, and Warehouse teams
  • Stock Control & Range Reviews
  • Smooth Transitions to new safety principles
  • Covering Holidays & Absences for Transport Managers across cluster branches

Requirements

  • Experience managing teams
  • Customer service passion
  • Safety protocol implementation experience
  • Results-driven in fast-paced environments
  • Strong planning and organizational skills
  • Solid experience in operational processes, fleet and stock control
  • Business improvement experience
  • Team coaching and engagement skills
  • Adaptability and resilience

What we offer

  • Performance-based bonus
  • Save-as-you-earn & Buy-as-you-earn schemes
  • Generous contributory pension scheme
  • Exclusive colleague discounts including 20% off at Toolstation
  • Wellbeing support
  • MyPerks discounts at top retailers, restaurants, and more
  • Monday to Friday, 7am - 5pm, NO WEEKENDS

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