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As the Head of Branch Operations, you’ll be the heartbeat of the branch, making sure everything runs smoothly and efficiently. You’ll hit those operational targets by sharing top tips, spotting areas to improve, and creating a high-energy, high-performance culture. You’ll lead a team of 1-10 directly, with a ripple effect that influences 20+ others, all while keeping things running like clockwork and inspiring everyone to do their best.
Job Responsibility:
Leading the Charge for Best Practice & Change
Customer Focused collaboration with Branch Manager and Sales team
Delivering Results on financial and operational targets
Safety First compliance and coaching
Fleet & MHE Compliance oversight
Maximising Fleet Efficiency by monitoring KPIs
Business Improvement Plans with Branch Manager, Sales, and Warehouse teams
Stock Control & Range Reviews
Smooth Transitions to new safety principles
Covering Holidays & Absences for Transport Managers across cluster branches
Requirements:
Experience managing teams
Customer service passion
Safety protocol implementation experience
Results-driven in fast-paced environments
Strong planning and organizational skills
Solid experience in operational processes, fleet and stock control
Business improvement experience
Team coaching and engagement skills
Adaptability and resilience
What we offer:
Performance-based bonus
Save-as-you-earn & Buy-as-you-earn schemes
Generous contributory pension scheme
Exclusive colleague discounts including 20% off at Toolstation
Wellbeing support
MyPerks discounts at top retailers, restaurants, and more