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As the Head of Branch Operations, you’ll be the heartbeat of the branch, making sure everything runs smoothly and efficiently. You’ll hit those operational targets by sharing top tips, spotting areas to improve, and creating a high-energy, high-performance culture. You’ll lead a team of 1-10 directly, with a ripple effect that influences 20+ others, all while keeping things running like clockwork and inspiring everyone to do their best.
Job Responsibility:
Leading the Charge for Best Practice & Change
Customer Focused
Delivering Results
Safety First
Fleet & MHE Compliance
Maximising Fleet Efficiency
Business Improvement Plans
Stock Control & Range Reviews
Smooth Transitions
Covering Holidays & Absences
Requirements:
Experience managing teams
Customer-centric with a passion for delivering exceptional service
Safety-focused with experience implementing safety protocols
Results-driven in a fast-paced environment
Organised and proactive with strong planning skills
Solid experience in managing operational processes, including fleet and stock control, and driving business improvement
Team player and coach
Flexible and resilient
What we offer:
Performance-based bonus
Save-as-you-earn & Buy-as-you-earn schemes
Generous contributory pension scheme
Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
Wellbeing support
MyPerks discounts at top retailers, restaurants, and more