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As the Head of Branch Operations, you’ll be the heartbeat of the branch, making sure everything runs smoothly and efficiently. You’ll hit those operational targets by sharing top tips, spotting areas to improve, and creating a high-energy, high-performance culture. You’ll lead a team of 1-10 directly, with a ripple effect that influences 20+ others, all while keeping things running like clockwork and inspiring everyone to do their best.
Job Responsibility:
Leading the charge for best practice & change
Collaborating closely with the Branch Manager and Sales team to provide top-tier service
Helping the branch hit financial and operational targets
Ensuring the branch stays safe and compliant
Overseeing fleet and machinery compliance
Monitoring fleet KPIs across branches
Partnering with the Branch Manager, Sales, and Warehouse teams to improve performance and streamline processes
Working with Branch Managers on stock ordering and optimising stock levels
Supporting the branch in transitioning to new safety principles
Covering for Transport Managers across the cluster branches when needed
Requirements:
Experience managing teams
Passionate about delivering exceptional customer service
Experience implementing safety protocols and ensuring compliance
Experience in a fast-paced, results-driven environment
Strong planning and organizational skills
Solid experience in managing operational processes, including fleet and stock control, and driving business improvement
Enjoy working with a team and coaching them to success
Adaptable and resilient
What we offer:
Performance-based bonus
Save-as-you-earn & Buy-as-you-earn schemes
Generous contributory pension scheme
Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
Wellbeing support
MyPerks discounts at top retailers, restaurants, and more