Head of Applied AI & Agent Factory - Managing Director Job at Citi (New York)

Job Responsibility

Operate the Agent Factory: an industrialized capability for the design, build, evaluation, and certification of enterprise AI agents at Citi scale.
Define and continuously evolve the firm's standards, patterns, and reference implementations for enterprise agents in close partnership with the Head of Core AI Platform (who provides the agentic runtime, guardrails, and evals) and the Head of Responsible AI (who owns approval and controls).
Own the official enterprise agent catalog - the curated, certified set of agents that Citi formally sanctions for production use across the firm - including lifecycle management, versioning, and decommissioning.
Build and lead a cadre of Applied AI engineers embedded directly into business lines, partnering with business COOs and process owners to design, deliver, and scale AI agents inside real workflows.
Co-design agent-led process redesigns with business COOs - moving beyond point automations to the redesign of end-to-end business processes around AI agents.
Operate a deliberate 'delivery-to-platform' feedback loop: ensure reusable assets, patterns, and components emerging from business-specific work are fed back into the Core AI Platform and Enterprise AI Solutions portfolio rather than re-built.
Partner with the Head of Enterprise AI Solutions to graduate high-leverage, repeatedly built business solutions into productized, horizontal capabilities.

Requirements

15+ years of progressive leadership experience, including senior roles building and scaling delivery organizations - consulting partnerships, Forward Deployed Engineering / solutions engineering teams, or comparable in-business technology delivery functions inside complex firms.
Builder-operator profile — has personally stood up and scaled delivery organizations from a small core to hundreds of practitioners, ideally inside or alongside large, regulated businesses.
Deep current expertise in modern AI - agentic systems, LLM-based applications, AI evaluation and certification, and the practical realities of getting AI agents adopted in production enterprise environments.
Strong commercial and storytelling skills - credible peer to business COOs and CEOs
able to co-design process redesigns and to sell the change rather than impose it.
Bias to action, ruthlessly outcome-focused - relentless on real adoption, usage, and business impact rather than activity metrics
comfortable killing projects that aren't landing.
Cross-functional influencer - proven ability to operate in a matrixed environment across product, platform, controls, and business stakeholders without direct authority over all of them.
Strong financial acumen - fluent in business cases, ROI realization, and the commercial drivers of a complex global firm.
Risk & Compliance awareness - understands controls, model risk, and regulatory expectations as they apply to AI agents in global banking.
Excellent communication - credible with engineers, business leaders, controls partners, and regulators alike.
Financial Services fluency strongly preferred
comparable scaled enterprise delivery experience in regulated industries will be considered.
Bachelor's degree required, preferably in a quantitative, technology, or business discipline.
MBA, advanced technical degree, or equivalent strongly preferred.

Nice to have

Financial Services fluency strongly preferred
comparable scaled enterprise delivery experience in regulated industries will be considered
MBA, advanced technical degree, or equivalent strongly preferred

What we offer

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

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Head of Applied AI & Agent Factory - Managing Director

Job Responsibility

Requirements

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