Head of AI Transformation & Operational Excellence Job at Valtech (Paris)

Job Description

Lead Valtech’s end-to-end AI transformation and operational excellence for a major client account, ensuring AI initiatives move from POC to industrialized, production-grade capabilities. Drive innovation and continuous improvement across delivery and support operations, embedding AI across Agile, Engineering, Quality & Testing, and Production & Support pillars.

Job Responsibility

Lead Valtech’s end-to-end AI transformation and operational excellence for the client account
Own the definition, orchestration, and execution of AI initiatives, ensuring they move from POC to industrialized, production-grade capabilities delivering tangible value
Ensure AI-driven transformation is consistently embedded across the four core pillars of delivery: Agile Operating Model, Engineering, Quality & Testing, Production & Support
Drive innovation and continuous improvement of delivery and support operations, leveraging AI, automation, process optimization, and new operating practices
Define and own the global AI transformation roadmap across eRetail and omnichannel delivery
Ensure AI initiatives are aligned with the client’s business priorities and Valtech’s delivery and operational objectives
Drive AI adoption beyond experimentation, with clear industrialization paths, ownership models, and value tracking
Position AI as a structural enabler of delivery performance, quality, and operational efficiency
Work in close partnership with the AI Transformation Program Manager
Act as Valtech’s AI and operational excellence reference toward the client
Represent AI and delivery innovation initiatives in SteerCos, transformation committees, and executive forums
Provide clear, structured reporting on progress, value delivered, risks, and dependencies
Escalate blockers early and propose concrete, execution-ready mitigation plans
Animate and federate a transverse community of AI and innovation champions embedded across engineering, QA, support, and product teams
Lead and coordinate distributed AI Ops, scripting, automation, and tooling resources, notably in India
Ensure consistency of practices, standards, tooling, and documentation across all domains
Reinforce a shared ownership model
Promote AI-native architectures, developer productivity tools, and MLOps best practices
Support AI-assisted development, code quality, refactoring, and technical acceleration
Adapt delivery rituals, governance, and planning to support AI-driven and data-intensive initiatives
Improve predictability and flow while managing experimental constraints
Define strategies for AI testing, validation, explainability, and monitoring
Embed AI and automation into test strategies, regression prevention, and defect analysis
Implement AIOps capabilities for proactive monitoring, incident prediction, and MTTR reduction
Strengthen production stability, observability, and operational resilience
Drive continuous improvement initiatives across delivery and support operations, beyond AI-only use cases
Identify and promote innovations in automation, tooling, processes, and operating models
Ensure initiatives meet enterprise-grade standards: security, scalability, observability, compliance
Drive measurable improvements on delivery and support KPIs (cycle time, quality, incidents, automation rate, cost efficiency)
Ensure smooth transition from build to run, with full ownership by support teams
Avoid “shadow initiatives” by enforcing clear governance, documentation, and ownership

Requirements

Proven track record in leading complex, data-driven or AI-enabled transformation programs
Demonstrated ability to move initiatives from POC to industrialized, production-grade solutions
Experience leading distributed delivery teams (onshore/offshore)
Strong understanding of e-commerce, retail, or omnichannel ecosystems
Ability to operate at both strategic and operational levels
Fully bilingual French / English is mandatory
Strong transformation leader with a clear, forward-looking vision
Clear, direct, and structured communicator
able to simplify complexity
Pragmatic, execution-focused, and value-driven
High autonomy, ownership, and ability to influence without formal authority
Comfortable operating in complex, high-pressure, multi-stakeholder environments

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

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Head of AI Transformation & Operational Excellence

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