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Head of AI Transformation & Operational Excellence

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Valtech

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Location:
France , Paris

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Lead Valtech’s end-to-end AI transformation and operational excellence for a major client account, ensuring AI initiatives move from POC to industrialized, production-grade capabilities. Drive innovation and continuous improvement across delivery and support operations, embedding AI across Agile, Engineering, Quality & Testing, and Production & Support pillars.

Job Responsibility:

  • Lead Valtech’s end-to-end AI transformation and operational excellence for the client account
  • Own the definition, orchestration, and execution of AI initiatives, ensuring they move from POC to industrialized, production-grade capabilities delivering tangible value
  • Ensure AI-driven transformation is consistently embedded across the four core pillars of delivery: Agile Operating Model, Engineering, Quality & Testing, Production & Support
  • Drive innovation and continuous improvement of delivery and support operations, leveraging AI, automation, process optimization, and new operating practices
  • Define and own the global AI transformation roadmap across eRetail and omnichannel delivery
  • Ensure AI initiatives are aligned with the client’s business priorities and Valtech’s delivery and operational objectives
  • Drive AI adoption beyond experimentation, with clear industrialization paths, ownership models, and value tracking
  • Position AI as a structural enabler of delivery performance, quality, and operational efficiency
  • Work in close partnership with the AI Transformation Program Manager
  • Act as Valtech’s AI and operational excellence reference toward the client
  • Represent AI and delivery innovation initiatives in SteerCos, transformation committees, and executive forums
  • Provide clear, structured reporting on progress, value delivered, risks, and dependencies
  • Escalate blockers early and propose concrete, execution-ready mitigation plans
  • Animate and federate a transverse community of AI and innovation champions embedded across engineering, QA, support, and product teams
  • Lead and coordinate distributed AI Ops, scripting, automation, and tooling resources, notably in India
  • Ensure consistency of practices, standards, tooling, and documentation across all domains
  • Reinforce a shared ownership model
  • Promote AI-native architectures, developer productivity tools, and MLOps best practices
  • Support AI-assisted development, code quality, refactoring, and technical acceleration
  • Adapt delivery rituals, governance, and planning to support AI-driven and data-intensive initiatives
  • Improve predictability and flow while managing experimental constraints
  • Define strategies for AI testing, validation, explainability, and monitoring
  • Embed AI and automation into test strategies, regression prevention, and defect analysis
  • Implement AIOps capabilities for proactive monitoring, incident prediction, and MTTR reduction
  • Strengthen production stability, observability, and operational resilience
  • Drive continuous improvement initiatives across delivery and support operations, beyond AI-only use cases
  • Identify and promote innovations in automation, tooling, processes, and operating models
  • Ensure initiatives meet enterprise-grade standards: security, scalability, observability, compliance
  • Drive measurable improvements on delivery and support KPIs (cycle time, quality, incidents, automation rate, cost efficiency)
  • Ensure smooth transition from build to run, with full ownership by support teams
  • Avoid “shadow initiatives” by enforcing clear governance, documentation, and ownership

Requirements:

  • Proven track record in leading complex, data-driven or AI-enabled transformation programs
  • Demonstrated ability to move initiatives from POC to industrialized, production-grade solutions
  • Experience leading distributed delivery teams (onshore/offshore)
  • Strong understanding of e-commerce, retail, or omnichannel ecosystems
  • Ability to operate at both strategic and operational levels
  • Fully bilingual French / English is mandatory
  • Strong transformation leader with a clear, forward-looking vision
  • Clear, direct, and structured communicator
  • able to simplify complexity
  • Pragmatic, execution-focused, and value-driven
  • High autonomy, ownership, and ability to influence without formal authority
  • Comfortable operating in complex, high-pressure, multi-stakeholder environments
What we offer:
  • Flexibility, with remote and hybrid work options (country-dependent)
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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