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Accountable for the end-to-end delivery of AI products and solutions post-customer order, ensuring they are implemented on time, at quality, and to full customer satisfaction. This leader owns the operational execution and cross-functional coordination required to fulfill solution commitments, including customer onboarding, product configuration, deployment, and early-stage support.
Job Responsibility:
Lead delivery execution from order confirmation through to successful go-live
Ensure timelines, milestones, and customer expectations are clearly defined and met
Oversee handoff from sales and product to delivery operations
Serve as the primary internal champion for delivery-phase customer satisfaction
Implement scalable customer onboarding and training workflows
Lead the first 90-day adoption experience to ensure early success
Coordinate across Sales, Product, Engineering, Customer Support, and Data Science teams
Anticipate, resolve, and escalate blockers that may impact delivery quality or timeliness
Drive alignment across regions and functions on delivery priorities
Establish and manage SLAs, delivery KPIs, and standard operating procedures (SOPs)
Own delivery quality reviews and continuous improvement initiatives
Build and lead a high-performing delivery team with clear accountability structures
Act as the executive point of contact for key enterprise delivery programs
Ensure effective communications, executive reporting, and escalation management
Represent the delivery function in customer QBRs and strategic reviews
Requirements:
10+ years in technology delivery, customer success, or program management roles
Experience with AI/ML-based product rollouts in B2B or enterprise environments
Proven leadership of cross-functional teams, including matrixed reporting lines
Familiarity with agile methodologies and SaaS implementation models
Strong background in enterprise solution delivery and post-sales execution
Operational leadership with a track record in AI, SaaS, or Smartech domains
Expertise in program management, stakeholder engagement, and process improvement
Ability to manage both strategic customers and scalable operations
Deep empathy for customers combined with executional rigor