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Head of AI Solutions Delivery

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Smartech

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Location:
Israel

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Accountable for the end-to-end delivery of AI products and solutions post-customer order, ensuring they are implemented on time, at quality, and to full customer satisfaction. This leader owns the operational execution and cross-functional coordination required to fulfill solution commitments, including customer onboarding, product configuration, deployment, and early-stage support.

Job Responsibility:

  • Lead delivery execution from order confirmation through to successful go-live
  • Ensure timelines, milestones, and customer expectations are clearly defined and met
  • Oversee handoff from sales and product to delivery operations
  • Serve as the primary internal champion for delivery-phase customer satisfaction
  • Implement scalable customer onboarding and training workflows
  • Lead the first 90-day adoption experience to ensure early success
  • Coordinate across Sales, Product, Engineering, Customer Support, and Data Science teams
  • Anticipate, resolve, and escalate blockers that may impact delivery quality or timeliness
  • Drive alignment across regions and functions on delivery priorities
  • Establish and manage SLAs, delivery KPIs, and standard operating procedures (SOPs)
  • Own delivery quality reviews and continuous improvement initiatives
  • Build and lead a high-performing delivery team with clear accountability structures
  • Act as the executive point of contact for key enterprise delivery programs
  • Ensure effective communications, executive reporting, and escalation management
  • Represent the delivery function in customer QBRs and strategic reviews

Requirements:

  • 10+ years in technology delivery, customer success, or program management roles
  • Experience with AI/ML-based product rollouts in B2B or enterprise environments
  • Proven leadership of cross-functional teams, including matrixed reporting lines
  • Familiarity with agile methodologies and SaaS implementation models
  • Strong background in enterprise solution delivery and post-sales execution
  • Operational leadership with a track record in AI, SaaS, or Smartech domains
  • Expertise in program management, stakeholder engagement, and process improvement
  • Ability to manage both strategic customers and scalable operations
  • Deep empathy for customers combined with executional rigor

Additional Information:

Job Posted:
February 16, 2026

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