Head of Agency Partnerships

• Define and execute the overall agency partnership strategy, balancing long-term vision with hands-on delivery
• Mentor and lead a small partnerships team, providing direction, feedback, and support
• Enforce standard protocols, SLAs, and templates to ensure a consistent partner experience
• Set and track short- and long-term goals aligned with company growth targets
• Keep partner stakeholders informed and empowered with the right tools and messaging
• Forecast, monitor, and report on partnership outcomes (co-marketing, lead-sharing, events, etc.)
• Identify, recruit, and onboard new agency partners while deepening relationships with existing ones
• Serve as the main point of contact for agency partners, resolving challenges and driving mutual success
• Develop and manage partner enablement programs, including training and resources
• Negotiate mutually beneficial agreements that support joint growth
• Collaborate cross-functionally to align partner initiatives with company strategy and roadmap
• Represent ShipperHQ at industry events and networking opportunities
• Continuously optimize the partner program for scalability and ROI

• 5+ years of experience in SaaS partnerships or channel sales, with at least 3 years in the e-commerce ecosystem
• Proven success in building and executing end-to-end GTM plans for partnerships or alliances
• Strong contract negotiation and relationship management skills
• Revenue-driven and accountable: motivated by outcomes, owns agency/partner revenue targets, and delivers measurable impact
• Ability to communicate and influence effectively across all levels - executives, peers, and ICs
• Solid understanding of e-commerce platforms, shipping, and fulfillment technologies
• Familiarity with APIs and technical integrations preferred
• High-energy, entrepreneurial mindset - you’re resourceful, proactive, and thrive in a small-team environment
• Demonstrated ability to effectively use AI tools (incl. prompt-based workflows) for research and analysis, coupled with strong critical thinking and quality control habits to validate outputs and avoid ‘AI slop’ in deliverables
• Comfortable with ambiguity and change, and able to balance strategic leadership with hands-on execution

Familiarity with APIs and technical integrations

• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave