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International School of Bergamo Logo International School of Bergamo · Education

Head of Admissions

New Zealand, Auckland Employment contract · Job Posted April 23, 2026
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Job Description

ACG Sunderland, located in Henderson inspires students to be the very best they can be from preschool to college and beyond. Situated in 9 acres of landscaped grounds West Auckland. Our exceptional teachers prepare children to achieve personal and academic excellence, with unparalleled pastoral support and education. We are immensely proud to be ranked West Auckland's top academic school, with outstanding A-Level and IGCSE results. Our students consistently earn prestigious Cambridge International awards, including Top A-Level Student in New Zealand, and Top in the World Awards. With over 50 diverse sports, arts, and cultural activities, our students can cultivate their talents, thrive academically and grow into well-rounded individuals. We're looking for a dynamic Head of Admissions (Enrolments Manager) to lead enrolment growth at ACG Sunderland. This is a people-focused and relationship-driven role, responsible for achieving student enrolment targets while delivering an exceptional experience for families from enquiry to enrolment.

Job Responsibility

  • Deliver Outstanding Customer Service
  • Act as the primary point of contact for prospective parents, students, agents, and feeder schools, providing timely and professional responses via email, phone, and in-person
  • Guide prospective families through the admissions process, ensuring their questions are answered and fostering a positive impression of ACG Sunderland
  • Maintain the Admissions Department calendar and coordinate visits and meetings for prospective parents, students, and agents
  • Accurately input and update application data in the iSAMS system, including offer details, financial records, and contracts
  • Oversee application deposits and resolve admissions invoice queries
  • Track and update records for place and scholarship offers, and draft offer letters for the Head of School
  • Lead the planning and executing key admissions events, such as open days, entrance assessments, taster days, exhibitions, and alumni events
  • Accompany and guide visitors on tours of the school, creating a welcoming and professional experience
  • Work closely with academic and administration staff to schedule meetings with prospective families
  • Liaise with the marketing team to ensure admissions materials are current and available online and in print
  • Prepare and distribute New Student Welcome Packs, ensuring families have all necessary information
  • Collaborate with academic and house staff to facilitate smooth onboarding for new students, maintaining a consistent and positive experience.

Requirements

  • Demonstrated experience in admissions, customer service, or a similar administrative role
  • Exceptional written and verbal communication skills, with a friendly and professional approach
  • Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
  • High proficiency with database systems (e.g., iSAMS) and standard office software
  • Experience in event coordination is a strong advantage
  • Warm, approachable, and professional, with a passion for delivering exceptional service
  • Highly organised, detail-oriented, and able to manage competing deadlines
  • A proactive problem-solver with a can-do attitude
  • Collaborative and team-oriented, aligning with ACG Schools values and culture
  • Ongoing commitment to professional development
  • Willingness to participate in school events and activities outside of regular school hours as required.
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