Head of Account Management

As Common Room scales, long-term customer growth across all segments becomes just as critical as new logo acquisition. The Head of Account Management role exists to build and lead our Account Management function and to own retention and expansion across the entire Common Room install base. This role is responsible for defining how Common Room manages customer relationships at scale—across SMB, mid-market, and enterprise—turning customers into long-term partners and ensuring sustained growth within existing accounts. You will own renewals end-to-end, lead expansion strategy (including bringing two new products to market within the install base), and partner deeply with cross-functional leaders to deliver durable customer value. This is a highly visible, strategic leadership role requiring strong executive presence, operational rigor, and comfort navigating complex, multi-stakeholder customer environments.