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We’re looking for an inspirational leader to own Account Management for China. As a senior leader in our China business, you'll shape our culture and team environment, lead key strategic relationships and advocate for the unique needs of our China merchants within Adyen. You will build, mentor, and coach a team of Account Managers and Leads who are responsible for growing strategic merchant relationships and payments revenue. You'll encourage growth by helping the team increase wallet share, cross-selling, upselling, and building strong relationships with enterprise merchants across different industries. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment.
Job Responsibility:
Set clear individual and team goals focused on revenue growth and NPS, report on performance and metrics at an executive level
Build customer relationships with Payments Executives in China, providing proactive advice to influence their global payments strategy and resolve escalations
Serve as a thought leader in the industry and share your subject-matter expertise in Payments both internally and externally
Develop, articulate, and execute a clear AM vision in China (and also influence globally), in alignment with the company's overall business goals and market trends
Mentor new leaders and upskill existing managers within the team, to set an exemplary team culture to continuously evolve how we work
Lead and incrementally grow a high-performing team with an inspiring, collaborative environment and open feedback culture
Collaborate closely with cross-functional teams to ensure our customers succeed with Adyen, impacting Adyen’s product innovation and delivering merchant projects
Requirements:
Full business proficiency in Mandarin and English
Experience in a senior commercial leadership position with track record of growing share of wallet, cross-selling and upselling
Extensive experience in payments, alternative payments methods, or card acquiring
Experience engaging with C-suites in enterprise companies within e-commerce, digital, online marketplace or platform industries
At least 10+ years experience in managing teams
Ability to work from our Shanghai office
This is a full-time position with the requirement of working a minimum of 40 hours/week
~25% Domestic and international travel required
Nice to have:
Proven experience (15+ years) of leading successful enterprise customer expansion thanks to strong commercial skills
Strong Leader with a track record of scaling and evolving large and high-performing teams (ideally 50+ employees)
Exceptional strategic thinking and problem-solving abilities
Excellent communication and interpersonal skills
Extensive fintech and/or payments experience in China, with a deep understanding of market dynamics, customer needs, and industry trends
A strong reputation for "getting things done," an entrepreneurial mindset that drives accountability for oneself and others
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