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This career-defining role positions you as the strategic leader and operational champion of 105 Victoria Street, London's ground-breaking 500,000 sq ft net-zero carbon office development. As Head of 105 Victoria Street, you will guide this exceptional property from its final mobilisation stages through to becoming a world-class operational destination that sets new industry benchmarks. You will serve as the primary ambassador for this sustainable landmark, orchestrating the seamless delivery of services across a complex mixed-use environment that includes cutting-edge amenities, an urban farm, publicly accessible spaces, and state-of-the-art wellness facilities.
Job Responsibility:
Lead strategic planning and operational excellence initiatives across all building systems, amenities, and service delivery functions
Manage comprehensive service charge budgets, financial reporting, and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies
Build and nurture exceptional relationships with property owners, occupiers, and key stakeholders through regular engagement and proactive communication
Oversee the mobilisation and transition of building operations from construction completion to full operational capacity
Coordinate and manage performance of multiple third-party service contractors through KPI monitoring, regular reviews, and partnership development
Ensure full compliance with health and safety regulations, building standards, and statutory requirements while maintaining meticulous audit-ready documentation
Develop and execute community engagement strategies, events programming, and occupier experience initiatives that enhance satisfaction and retention
Champion sustainability and ESG programmes aligned with the building's net-zero carbon objectives and certification targets
Mentor and develop a high performing team of both direct reports and service partners, while fostering a collaborative 'One Team' approach
Requirements:
Proven experience as a General Manager or senior operational leader in Grade A commercial property management
Demonstrated track record of successfully mobilising and launching new premium office developments from construction to full operation
Strong financial management capabilities with experience overseeing multi-million-pound service charge budgets and CAPEX projects
Comprehensive knowledge of building systems including HVAC, lifts, security, and M&E operations in complex commercial environments
Excellent stakeholder management skills with experience building relationships with property owners, occupiers, and service partners
In-depth understanding of health and safety regulations, building compliance, and statutory requirements for commercial properties
Experience managing multiple third-party service contractors through procurement, performance monitoring, and contract management
Strong commercial acumen with ability to identify cost-saving opportunities while maintaining service excellence standards
Nice to have:
Professional qualifications such as RICS, IWFM, or equivalent property/facilities management credentials
Experience with sustainable building operations, BREEAM, WELL certifications, NABERS 5.5* or ESG programme implementation
Background in mixed-use developments incorporating retail, hospitality, or community spaces alongside office environments
Proven track record in customer experience strategy development and community building within commercial properties
Experience with property management software systems and data analytics for performance measurement
Strong presentation and communication skills with experience reporting to senior stakeholders and boards
Knowledge of London commercial property market dynamics and regulatory environment
Bachelor's degree in Property Management, Facilities Management, Business Administration, or related field