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Head of 105 Victoria Street

United Kingdom, London · Job Posted February 20, 2026
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Job Description

This career-defining role positions you as the strategic leader and operational champion of 105 Victoria Street, London's ground-breaking 500,000 sq ft net-zero carbon office development. As Head of 105 Victoria Street, you will guide this exceptional property from its final mobilisation stages through to becoming a world-class operational destination that sets new industry benchmarks. You will serve as the primary ambassador for this sustainable landmark, orchestrating the seamless delivery of services across a complex mixed-use environment that includes cutting-edge amenities, an urban farm, publicly accessible spaces, and state-of-the-art wellness facilities.

Job Responsibility

  • Lead strategic planning and operational excellence initiatives across all building systems, amenities, and service delivery functions
  • Manage comprehensive service charge budgets, financial reporting, and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies
  • Build and nurture exceptional relationships with property owners, occupiers, and key stakeholders through regular engagement and proactive communication
  • Oversee the mobilisation and transition of building operations from construction completion to full operational capacity
  • Coordinate and manage performance of multiple third-party service contractors through KPI monitoring, regular reviews, and partnership development
  • Ensure full compliance with health and safety regulations, building standards, and statutory requirements while maintaining meticulous audit-ready documentation
  • Develop and execute community engagement strategies, events programming, and occupier experience initiatives that enhance satisfaction and retention
  • Champion sustainability and ESG programmes aligned with the building's net-zero carbon objectives and certification targets
  • Mentor and develop a high performing team of both direct reports and service partners, while fostering a collaborative 'One Team' approach

Requirements

  • Proven experience as a General Manager or senior operational leader in Grade A commercial property management
  • Demonstrated track record of successfully mobilising and launching new premium office developments from construction to full operation
  • Strong financial management capabilities with experience overseeing multi-million-pound service charge budgets and CAPEX projects
  • Comprehensive knowledge of building systems including HVAC, lifts, security, and M&E operations in complex commercial environments
  • Excellent stakeholder management skills with experience building relationships with property owners, occupiers, and service partners
  • In-depth understanding of health and safety regulations, building compliance, and statutory requirements for commercial properties
  • Experience managing multiple third-party service contractors through procurement, performance monitoring, and contract management
  • Strong commercial acumen with ability to identify cost-saving opportunities while maintaining service excellence standards

Nice to have

  • Professional qualifications such as RICS, IWFM, or equivalent property/facilities management credentials
  • Experience with sustainable building operations, BREEAM, WELL certifications, NABERS 5.5* or ESG programme implementation
  • Background in mixed-use developments incorporating retail, hospitality, or community spaces alongside office environments
  • Proven track record in customer experience strategy development and community building within commercial properties
  • Experience with property management software systems and data analytics for performance measurement
  • Strong presentation and communication skills with experience reporting to senior stakeholders and boards
  • Knowledge of London commercial property market dynamics and regulatory environment
  • Bachelor's degree in Property Management, Facilities Management, Business Administration, or related field

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