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Head - HR Service Enablement & Governance

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Amgen

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Location:
India , Hyderabad

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Head – HR Service Enablement & Governance is a senior global leadership role accountable for shaping, governing, and advancing the HR service delivery ecosystem across Amgen’s global operations. This role oversees the strategy, design, and governance of HR Service Management, Employee Experience, Operational Excellence, and Knowledge Management -ensuring that HR services are efficient, consistent, and deeply aligned with the organization’s transformation agenda and enterprise standards. As a key pillar of the Talent Experience & Operations vertical, the incumbent drives enterprise-wide enablement, service quality, and governance frameworks that elevate HR’s operational maturity and enhance the employee experience across all markets.

Job Responsibility:

  • Provide strategic direction and governance for the global HR Service Management framework
  • Oversee service taxonomy, SLAs, and performance standards for HR operations
  • Drive alignment of service delivery frameworks with enterprise governance, risk, and compliance controls
  • Partner with Technology, HR Operations, and HR COEs to maintain governance over platforms such as ServiceNow and Workday
  • Establish governance dashboards and forums for operational review, executive reporting, and performance transparency
  • Lead the HR Employee Experience Framework
  • Oversee the creation and deployment of experience metrics
  • Partner with HR leadership to translate employee insights into service enhancements
  • Ensure all HR services are designed with the end-user in mind
  • Drive a culture of feedback-led continuous improvement
  • Lead Operational Excellence initiatives focused on HR process simplification, standardization, and digital transformation
  • Sponsor enterprise-wide value stream and journey mapping exercises
  • Establish process governance mechanisms
  • Collaborate with HR Technology and Data teams to deploy automation, analytics, and reporting tools
  • Embed operational excellence principles into HR’s service culture
  • Own the global Knowledge Management strategy
  • Govern the knowledge lifecycle
  • Partner with regional HR delivery teams to localize knowledge content
  • Drive adoption of digital knowledge platforms
  • Represent Talent Experience & Operations in enterprise HR governance and transformation forums
  • Lead and develop high-performing global teams
  • Partner cross-functionally with COEs, HR Operations, Legal, Audit, and IT
  • Champion data-driven decision-making and service excellence
  • Act as a strategic advisor to HR and business leadership

Requirements:

  • 15+ years of progressive leadership experience across HR Service Delivery, Governance, or Transformation
  • At least 5 years in a global operations leadership role
  • Bachelor’s degree or relevant experience
  • Expertise in ServiceNow, Workday, or equivalent systems
  • Deep understanding of service delivery models, governance frameworks, and operational excellence methodologies (Lean, Six Sigma, ITIL)
  • Experience leading employee experience, process transformation, or shared services optimization at enterprise scale
  • Strong background in compliance, risk, and audit controls within a global HR operations context
  • Strategic and analytical mindset with an enterprise perspective
  • Proven track record of leading through influence across complex, matrixed environments
  • Exceptional communication, stakeholder engagement, and change leadership skills
  • Demonstrated ability to balance strategic foresight with operational execution excellence
  • Passion for elevating employee experience through data, design, and disciplined governance

Additional Information:

Job Posted:
January 03, 2026

Work Type:
On-site work
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