CrawlJobs Logo

Head - HR Service Enablement & Governance

amgen.com Logo

Amgen

Location Icon

Location:
India , Hyderabad

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Head – HR Service Enablement & Governance is a senior global leadership role accountable for shaping, governing, and advancing the HR service delivery ecosystem across Amgen’s global operations. This role oversees the strategy, design, and governance of HR Service Management, Employee Experience, Operational Excellence, and Knowledge Management -ensuring that HR services are efficient, consistent, and deeply aligned with the organization’s transformation agenda and enterprise standards. As a key pillar of the Talent Experience & Operations vertical, the incumbent drives enterprise-wide enablement, service quality, and governance frameworks that elevate HR’s operational maturity and enhance the employee experience across all markets.

Job Responsibility:

  • Provide strategic direction and governance for the global HR Service Management framework
  • Oversee service taxonomy, SLAs, and performance standards for HR operations
  • Drive alignment of service delivery frameworks with enterprise governance, risk, and compliance controls
  • Partner with Technology, HR Operations, and HR COEs to maintain governance over platforms such as ServiceNow and Workday
  • Establish governance dashboards and forums for operational review, executive reporting, and performance transparency
  • Lead the HR Employee Experience Framework
  • Oversee the creation and deployment of experience metrics
  • Partner with HR leadership to translate employee insights into service enhancements
  • Ensure all HR services are designed with the end-user in mind
  • Drive a culture of feedback-led continuous improvement
  • Lead Operational Excellence initiatives focused on HR process simplification, standardization, and digital transformation
  • Sponsor enterprise-wide value stream and journey mapping exercises
  • Establish process governance mechanisms
  • Collaborate with HR Technology and Data teams to deploy automation, analytics, and reporting tools
  • Embed operational excellence principles into HR’s service culture
  • Own the global Knowledge Management strategy
  • Govern the knowledge lifecycle
  • Partner with regional HR delivery teams to localize knowledge content
  • Drive adoption of digital knowledge platforms
  • Represent Talent Experience & Operations in enterprise HR governance and transformation forums
  • Lead and develop high-performing global teams
  • Partner cross-functionally with COEs, HR Operations, Legal, Audit, and IT
  • Champion data-driven decision-making and service excellence
  • Act as a strategic advisor to HR and business leadership

Requirements:

  • 15+ years of progressive leadership experience across HR Service Delivery, Governance, or Transformation
  • At least 5 years in a global operations leadership role
  • Bachelor’s degree or relevant experience
  • Expertise in ServiceNow, Workday, or equivalent systems
  • Deep understanding of service delivery models, governance frameworks, and operational excellence methodologies (Lean, Six Sigma, ITIL)
  • Experience leading employee experience, process transformation, or shared services optimization at enterprise scale
  • Strong background in compliance, risk, and audit controls within a global HR operations context
  • Strategic and analytical mindset with an enterprise perspective
  • Proven track record of leading through influence across complex, matrixed environments
  • Exceptional communication, stakeholder engagement, and change leadership skills
  • Demonstrated ability to balance strategic foresight with operational execution excellence
  • Passion for elevating employee experience through data, design, and disciplined governance

Additional Information:

Job Posted:
January 03, 2026

Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head - HR Service Enablement & Governance

Head - Global Talent Acquisition Delivery Leader

The Head- Talent Acquisition Delivery Leader plays a critical role in advancing ...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 14+ years of progressive HR or TA operations experience
  • 5+ years in Talent Acquisition delivery leadership within large, matrixed, or global organizations
  • Bachelor’s or master’s degree or relevant experience
  • Proven experience managing external workforce programs, TA operations, or global mobility administration
  • Proficiency with Workday Recruiting, SAP Fieldglass, or equivalent VMS and HR systems
  • Deep understanding of HR compliance frameworks, vendor governance, and risk management
  • Strong data literacy with ability to interpret and act on operational metrics and experience insights
  • Strategic leadership and program execution in complex, global environments
  • Ability to influence across HR, Legal, Procurement, and senior business leaders
  • Operational rigor with strong focus on compliance and governance
Job Responsibility
Job Responsibility
  • Lead the global Talent Acquisition Delivery Tower
  • Partner with the Talent Acquisition COE to operationalize hiring strategies
  • Establish a scalable delivery framework
  • Drive alignment between regional delivery teams, business stakeholders, and enabling functions
  • Oversee the global External Workforce Management program
  • Partner with Procurement, Legal, and HR to govern supplier relationships
  • Manage the relationship with Master Service Providers (MSPs) and Vendor Management System (VMS) tools
  • Implement governance mechanisms and dashboards
  • Provide insights to leadership
  • Lead the Global Mobility Administration function
What we offer
What we offer
  • Competitive and comprehensive Total Rewards Plans aligned with local industry standards
Read More
Arrow Right

Senior Occupational Therapist

The Occupational Therapist is an essential member of the Multidisciplinary Team ...
Location
Location
Ireland
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Candidates must hold a qualification recognised by the Occupational Therapists Registration Board at CORU
  • Bachelor in Science in Occupational Therapy from the University of Dublin awarded to graduates on successful completion of the four year University of Dublin pathway/programme to this award
  • OR Bachelor of Science (Honours) in Occupational Therapy from the University of Dublin
  • OR Bachelor of Science in Occupational Therapy from University College Cork
  • OR Bachelor of Science in Occupational Therapy from the National University of Ireland, Galway
  • OR Master of Science in Occupational Therapy (Professional Qualification) from the University of Limerick
  • OR Diploma of the College of Occupational Therapy
  • OR Hold a qualification previously recognised by the Department of Health
  • Have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office
  • Candidates must have at least 3 years clinical experience, preferably in an acute hospital setting working with adults
Job Responsibility
Job Responsibility
  • Provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do
  • Develop and promote high standards of clinical practice and skills in the area of specialty
  • Work collaboratively with the Head of Physiotherapy in developing a quality Occupational Therapy service within the hospital
  • Involvement in audit activities
  • Act as an information resource for colleagues locally, regionally or nationally
  • Deliver an effective and efficient Inpatient Occupational Therapy Service based on assessment of needs
  • Administer the highest quality of service by identifying and implementing operational procedures in line with best practice standards
  • Keep abreast with new developments, skills and technology in Hermitage Clinic, to ensure continuing competence in the job
  • Provide care with minimal supervision in a timely accurate and safe manner
  • Maintain a safe environment for patients, visitors and colleagues
  • Fulltime
Read More
Arrow Right

DBI Director

Due to continuous growth, Leadtech is excited to welcome an experienced and stra...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
leadtech.com Logo
Leadtech Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a senior data leadership role (Director / Head of Data / Head of BI or similar)
  • Strong background in Business Intelligence, Analytics, and Data Strategy within digital, tech, or product-driven environments
  • Demonstrated experience leading and scaling global data teams
  • Deep understanding of BI tools, data warehouses, analytics platforms, and modern data stacks
  • Excellent stakeholder management skills, with the ability to influence and advise at executive level
  • Solid understanding of KPIs, metrics frameworks, and decision-making processes across Product, Marketing, Finance, HR, and Operations
  • Experience working in international, fast-growing, and agile environments
  • Outstanding communication skills, with the ability to turn data into compelling stories
  • A strategic mindset combined with a pragmatic, hands-on leadership approach when needed
  • Fluency in English & Spanish
Job Responsibility
Job Responsibility
  • Define and own Leadtech’s global Data, BI & Insights strategy, aligning it with business objectives and long-term growth plans
  • Lead, mentor, and develop the global DBI department, fostering collaboration, accountability, and excellence across teams
  • Manage and scale a multidisciplinary DBI organization of ~20 people, including team leads and specialists in: Data Analytics
  • Data Science
  • Business Intelligence
  • Data Engineering
  • Analytics Engineering
  • Establish and enforce data governance, quality standards, and best practices to ensure reliable, secure, and compliant data usage
  • Drive the evolution of Leadtech’s BI ecosystem, dashboards, and reporting frameworks to enable self-service analytics and faster decision-making
  • Partner with Executive Leadership and Heads of Department to define key metrics, KPIs, and insight needs across the business
What we offer
What we offer
  • Flexible career path with personalized internal training
  • Annual budget for external learning opportunities
  • Flexible schedule with flextime
  • Option of working full remote or from our Barcelona office
  • Free Friday afternoons with a 7-hour workday
  • 35-hour workweek in July and August
  • Competitive salary
  • Full-time permanent contract
  • Top-tier private health insurance (including dental and psychological services)
  • 25 days of vacation plus your birthday off
  • Fulltime
Read More
Arrow Right

Senior Compliance Sanctions Officer

Serves as a senior compliance risk officer for Independent Compliance Risk Manag...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise of Global Sanctions regulations, risks and typologies, including restrictive measures imposed by the OFAC, the OFSI and the European Commission
  • Broad knowledge of global capital markets products
  • Understanding of securities services and trading
  • Knowledge of securities settlements processes and transactions flows
  • Ability to clearly communicate with business heads providing credible challenge in difficult situations
  • Expertise of Compliance laws, rules, regulations, risks and typologies and interpretations of the regulations
  • Excellent written, verbal and analytical skills
  • Must be a self-starter, flexible, innovative and adaptive
  • Highly motivated, strong attention to detail, team oriented, organized
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Job Responsibility
Job Responsibility
  • Provide sanctions guidance to Citi's Markets Businesses transacting in Global Capital Markets products
  • Provide sanctions oversight of in business controls and review in-flight and proposed transactions involving capital markets products
  • Executing and implementing firm-wide sanctions risk management policy as well as the strategic ICRM direction
  • maintaining the sanctions compliance program for the businesses (assessment of risks, development of policies, procedures, governance)
  • Designing and maintaining elements of the ICRM Sanctions Framework
  • Advising and overseeing adherence to procedures and processes for compliance by front line units meet required standards
  • Directing technology solutions that enable effective and efficient compliance risk management solutions
  • Supporting investigations and interactions with the U.S. Treasury Departments' Office of Foreign Assets Control (OFAC), competent authorities of the European Union (E.U.) Member States, the Office of Financial Sanctions Implementation of the HM Treasury (“OFSI”) and/or local government authorities
  • Monitoring adherence to Citi’s Global Sanctions Policy and relevant procedures to verify adherence to applicable requirements
  • Working closely with ICRM Compliance Assurance and Internal Audit in the evaluation of results and proposed remedial actions, identifying opportunities to conduct more targeted comprehensive reviews
What we offer
What we offer
  • business casual workplace
  • hybrid working model
  • competitive base salary
  • additional benefits that support you (and your family) to be well, live well and save well
  • Fulltime
Read More
Arrow Right

D&T Head of SAP COE

The Head of SAP COE will be responsible for establishing, leading, and evolving ...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or related field
  • SAP certifications (e.g., S/4HANA, Solution Architect, or COE leadership credentials) are highly desirable
  • 15+ years of progressive experience in SAP leadership roles
  • Proven track record of leading SAP COE functions in large, complex international organizations
  • Hands-on experience in setting up and embedding SAP COE including governance frameworks, best practices, and operational processes
  • Strong exposure to SAP S/4HANA transformation programs, migrations, and multi-module deployments
  • Experience working with C-level stakeholders to define and execute SAP strategy aligned with business priorities
  • Demonstrated success in managing vendor relationships and negotiating large SAP-related contracts
  • Evidence of exceptional people leadership skills: trusted by teams, visible and engaged in daily activities, able to establish authority and inspire collaboration across multiple cultures
  • Deep expertise across SAP S/4HANA and related modules (FI/CO, MM, SD, PP, HR, SuccessFactors, Ariba, Concur, GRC, etc.)
Job Responsibility
Job Responsibility
  • Establish and lead the SAP Center of Excellence (COE) as the strategic and operational hub for all SAP-related initiatives
  • Define and implement the vision, mission, and operating model of the COE to ensure consistent delivery of value across business units and geographies
  • Partner with business leadership and IT stakeholders to align SAP strategy with enterprise business goals
  • Drive SAP roadmap development and execution, ensuring adoption of industry best practices, innovation, and digital transformation opportunities
  • Act as a visible and approachable leader, fostering trust, inclusion, and accountability within the COE team and across stakeholders
  • Design and embed governance frameworks, policies, and controls for SAP solution delivery, operations, and compliance
  • Define and enforce standards for SAP architecture, configuration, integration, and change management
  • Establish KPIs and metrics to measure effectiveness of SAP investments, service delivery, and COE performance
  • Lead continuous improvement by identifying emerging SAP capabilities, process enhancements, and automation opportunities
  • Act as a trusted partner to internal business stakeholders, ensuring SAP solutions enhance business processes and user experience
Read More
Arrow Right

Head of GBS Transformation

Unilever is on a bold transformation journey to become a company fit for the age...
Location
Location
United Kingdom
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience (typically 10+ years) leading large-scale, complex transformation or enterprise delivery programmes within global organisations
  • Strong background in business operations and/or Finance, Supply Chain, Procurement, or shared services environments
  • Proven track record of delivering multi-year transformation portfolios with measurable efficiency, service, and value outcomes
  • Demonstrated experience working closely with senior executives in highly matrixed, global organisations
  • Strong grounding in programme governance, operational execution, and performance management
  • Exceptional programme and portfolio delivery leadership, with strong governance, milestone management, and execution discipline
  • Executive presence with the ability to influence, challenge, and align senior stakeholders
  • Highly effective executive communicator, both verbal and written, able to craft and deliver coherent, impactful narratives
  • Strong commercial, financial, and operational acumen, linking delivery to business performance
  • Ability to navigate ambiguity, manage complexity, and drive momentum across regions and functions
Job Responsibility
Job Responsibility
  • Own and orchestrate a complex, multi-year portfolio of concurrent GBS transformation programmes, ensuring clear prioritisation, sequencing, and alignment across functional value streams and enterprise initiatives
  • Maintain a high-level, enterprise-wide view of delivery, actively managing interdependencies, critical path risks, and sequencing across GBS, GDT, and adjacent transformation programmes
  • Translate the Chief GBS Officer’s ambition and enterprise direction into a coherent, integrated portfolio of initiatives, balancing pace, capacity, and value across multiple workstreams
  • Ensure transformation initiatives are tightly integrated across GBS, GDT, and functional partners, avoiding fragmentation, optimising sequencing, and maximising end-to-end enterprise value
  • Maintain a relentless focus on outcomes and realised impact, including efficiency, user experience, scalability, and sustained value delivery
  • Partner closely with Value Stream leaders and global process owners to enable disciplined execution of value-stream-led transformation across Finance, Supply Chain, Procurement, Marketing and other enterprise operations
  • Support the shift from activity-based delivery to outcome, performance, and value-stream-oriented execution
  • Lead the GBS transformation delivery, dependencies, risks, and progress
  • Establish and run robust programme governance, milestones, cadence, and performance tracking aligned to Unilever standards
  • Track benefits delivery and operational performance improvements with transparency and pace, enabling informed executive decision-making
Read More
Arrow Right
New

Seasonal team member

Longleat is seeking enthusiastic and customer focused Seasonal Team Members to j...
Location
Location
United Kingdom , Longleat
Salary
Salary:
10.30 - 12.21 GBP / Hour
longleat.co.uk Logo
Longleat Enterprises Limited
Expiration Date
March 08, 2026
Flip Icon
Requirements
Requirements
  • A passion for delivering a great guest experience and willing to go out of your way to do so
  • Good team player with excellent interpersonal skills
  • Ability to remain calm and efficient under pressure
  • Excellent communication skills with a confident and friendly nature
  • Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
  • You must be aged 16 or over, and above school leaving age to apply for this role
  • For Attractions Team Member role: applicants must be aged 18 or over
  • For Guest Experience Team Member role: Experience in a customer service environment is required
Job Responsibility
Job Responsibility
  • Food and Beverage Team Member: Delivering outstanding service at varied food outlets
  • Attractions Team Member: Supporting animal team with giraffe feeding, marshalling seasonal events, ensuring guest safety on rides
  • Retail Team Member: Engaging with guests, helping pick souvenirs, serving on till
  • Cleansing Team Member: Ensuring the park remains clean and presentable, focusing on guest toilet blocks
  • Ranger: Providing a clean and presentable environment, waste disposal, traffic management
  • Guest Experience Team Member: Welcoming guests at arrivals booths, resolving enquiries, meeting VIP guests, responding to questions via email, social media, or telephone
What we offer
What we offer
  • 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service
  • Unlimited free entry to Longleat for our employees
  • Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
  • 50% off Membership for Friends and Family
  • Discounts on food and beverages and retail merchandise
  • Discounts on VIP Experiences and Accommodation
  • Discretionary bonus scheme
  • Employee Assistance Programme
  • Employer contributory pension scheme
  • Life assurance scheme
  • Fulltime
!
Read More
Arrow Right
New

Planermill Supervisor

You are a natural leader with the proven ability to adapt and remain flexible in...
Location
Location
United States , El Dorado
Salary
Salary:
Not provided
canfor.com Logo
Canfor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3-5 years of supervisory experience in an industrial environment
  • Working knowledge of web-based computer applications and Microsoft Office
  • Grade 12 or equivalent
  • Valid driver's license
Job Responsibility
Job Responsibility
  • Maintain the highest safety standards, ensuring compliance with all policies, procedures, practices, and OSHA regulations
  • Address unsafe conditions promptly and proactively
  • Identify opportunities to improve processes and reduce costs while safely meeting production targets
  • Coach, train, and support team members to maximize performance
  • Foster open communication and engage employees for input into work processes and systems
  • Ensure timely implementation of key corporate and operational initiatives, and assist in equipment troubleshooting
  • Maintain and monitor production goals
  • Work with other departments to achieve operational goals
  • Fulltime
Read More
Arrow Right