Head Housekeeper Job at Wilde Aparthotels (Porto)

Head Housekeeper

Wilde Aparthotels

Location:
Portugal , Porto

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are on the search for our next Head Housekeeper at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Job Responsibility:

Implement and uphold the Brand Standards and Standard Operating Procedures (SOPs) for our Housekeeping department, ensuring strict adherence
Take full ownership of maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks
Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity
Take full ownership regarding weekly Q&E inspections
Collaborate closely with our Maintenance team to ensure all rooms are in presentable working order at all times to ensure maximum guest occupancy and satisfaction
Take full ownership of the departments payroll budget, keeping it in line with overall property budget/forecast
Maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality. Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required
If applicable – act as the main point of contact with any external partners to ensure KPOs, SOP’s and brand standards are met
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success
Show Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team
Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Requirements:

4+ years housekeeping experience in a similar role within a lifestyle or luxury hotel is preferred, along with previous people management experience
Local market knowledge is preferred
Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What we offer:

Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, and your family and friends
Refer and earn scheme - earn up to £/€550
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Additional Information:

Job Posted:
January 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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