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Head Housekeeper

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Accor

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reporting to the General Manager, the Head Housekeeper will be responsible for the overall management of the housekeeping department and team. Your role is to deliver exceptionally clean rooms and public spaces, within budget, and with a happy and engaged team.

Job Responsibility:

  • Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to
  • Manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves
  • Management of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control Housekeeping stock and monitor orders
  • Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks
  • Work closely with other teams (Front Office, Maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space
  • Play a part in our partnership with our external housekeeping providers

Requirements:

  • Previous housekeeping experience at a similar level, preferably within a lifestyle brand
  • Experience of Opera Cloud or a similar front desk operating system would be an advantage
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
  • You're great at motivating others to keep to your own high standards of service

Nice to have:

  • An eagle-eye for detail, you can spot a slip in standards from a mile away
  • Individuals. You’re looking for a place where you can be you
  • no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • Your humble and open to ideas. We leave our egos at the door and help get it done
  • You’re up for doing things differently and trying (almost) everything once
  • You want to be part of something bigger and have fun along the way
What we offer:
  • Up to 28 days holidays (inclusive of bank holidays), pension and life insurance
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • Treat yourself with lots of retail & hospitality perks through our partners
  • Enjoy an experience stay at Hyde and a meal for two after your discovery period
  • Goes without saying, but we’ll feed you during your shift
  • Extra time off to volunteer with one of our partner charities
  • Cycle to work scheme
  • The chance to make your mark in a fast-growing Brand
  • Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
  • Excellent discounts across the entire Ennismore and Accor family of brands

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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