Head Housekeeper Job at Hotelcare (Glasgow)

Job Description

The Head Housekeeper is responsible for all operational, legal, and security standards. The Head housekeeper will ensure that the daily operations of the Housekeeping department run smoothly, focusing on operational efficiency through trained and motivated team. The Head Housekeeper is expected to lead by example, demonstrating effective leadership skills while maintaining a professional and positive working relationship with clients and staff alike.

Job Responsibility

Plan, organize, and direct team members to ensure the highest service levels in accordance with the hotel contract and standards
Ensure hygiene, cleanliness, and safety standards are adhered to at all times
Collaborate with hotel and HotelCare operations colleagues to effectively deliver business objective
Manage housekeeping supplies, purchasing, re-ordering, and maintaining inventory according to budgeted requirements
Build positive, productive working relationships across all levels of the business
Ensure effective communication with the Maintenance Department to highlight any quest impacting maintenance issues
Ensure that all special requests, group allocations, and VIP requests are managed and met appropriately
Monitor and ensure that all staff are using machinery correctly and identify any required training needs
Oversee that the company’s Health and Safety policy is implemented and managed consistently
Ensure full awareness of all Health and Safety procedures within the hotel
Handle cleaning materials in compliance with COSHH regulations and ensure staff are trained accordingly
Ensure all staff are dressed appropriately and wear protective clothing where required
Ensure all department members are fully trained in Health & Safety, fire procedures, customer service, security, and other operational procedures
Attend Health & Safety meetings and safety tours as requested by the Health & Safety Manager
Work closely with your District Manager to ensure your site budget is achieved and identify areas for improvement
Highlight any financial risks to your District Manager in a timely manner
Planning work schedules in advance to ensure the department operates as effectively as possible
Manage linen stock and costs, following correct reject linen procedures to prevent excessive laundry costs
Monitor guest supplies usage and control inventory effectively
Conduct weekly stock takes and ensure accurate reporting of linen, guest laundry, and staff laundry
Ensure that all workload and staff are effectively organized to meet hotel targets and service level agreements (SLAs)
Monitor productivity performance and take necessary actions to improve performance where required
Manage cleanliness standards in line with SLA and customer feedback, ensuring daily targets and satisfaction goals are met consistently
Take an active role in improving operational efficiency and helping reduce costs without compromising quality
Implement strategies to increase revenue by optimizing housekeeping processes and staff productivity
Work collaboratively with the team to ensure that all contractual and operational KPIs are met and exceeded
Lead by example, promoting teamwork and helping colleagues overcome difficulties
Coach and mentor team members to support their development and work with operations consultants to identify future talent
Ensure clear communication of roles and responsibilities to all team members
Support recruitment, onboarding, and training activities for the housekeeping department
Conduct performance reviews to monitor staff effectiveness and identify training needs
Ensure that company policies and procedures are followed within the team
Encourage and promote teamwork and two-way communication
Conduct random quality checks of guest rooms to ensure standards are met
Encourage continuous quality improvements within both HotelCare and hotel brand standards
Ensure that the HotelCare QMS is implemented and maintained across all operations
Participate actively in SMART meetings and embrace change to find opportunities for greater efficiencies
Support the development of quality initiatives
Maintain and develop excellent relationships with customers, including hotel managers and general managers
Resolve any guest complaints or issues promptly and professionally
Participate in customer or hotel-based events as required
Maintain positive communication with all hotel departments, guests, and suppliers

Requirements

At least 3-5 years of experience in a similar or Deputy Housekeeping management role
Experience in managing a large diverse team ensuring high standards and operational efficiency
Experience in a performance-driven environment, managing productivity, staff performance, and achieving KPIs
Strong experience with Health and Safety compliance, security standards, and legal regulations in the hospitality industry
Strong leadership and interpersonal skills, with the ability to motivate, develop, and manage staff effectively
Excellent organizational and time management skills, with a focus on achieving goals and meeting deadlines
Proven ability to work under pressure and manage competing priorities
High attention to detail and a proactive approach to problem-solving
Strong knowledge of Health and Safety standards, COSHH regulations, and quality systems
Excellent communication skills with the ability to maintain professional relationships with clients and hotel management
Commercial awareness and the ability to manage budgets, stock levels, and financial performance effectively

Nice to have

Friendly, approachable, and professional, with the ability to motivate and inspire a team
Ability to work under pressure, with a flexible approach to the 24-hour nature of the hospitality business
Strong problem-solving skills, with the ability to resolve issues efficiently and effectively
A 'can-do' attitude, showing initiative and taking ownership of responsibilities
Impeccable grooming and personal hygiene standards
Ability to work independently and take on additional responsibilities as needed

What we offer

Competitive Salary
Automatic Enrolment into a workplace pension scheme
Recognition, Incentives and Awards

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