Head Housekeeper Job at 360 Resourcing Solutions (London)

Job Description

Inspired by Denmark Street’s fine architectural detail and cultural history, Chateau Denmark is a collection of 40 guesthouses set across 16 buildings along a one hundred yard street. The rooms and apartments capture a spirited independence on a street where the Sex Pistols once lived, the Rolling Stones recorded their debut album and Bowie and Hendrix all hung out. If the walls here could speak, you’d be hooked on more than simply the musical hook. While Chateau Denmark is about freedom, its destination bar – Thirteen, is all about exploration. Promising good times with bad company, Thirteen and basement club dial8 together, present a baroque and gothic charm to the short but storied street. We are searching for A diversely skilled Head Housekeeper to join and lead our Chateau Keepeing team at Chateau Denmark. Our Head Housekeeper will give the good times the right ingredients. 'Anything but traditional' they will lead, facilitate and orchestrate a new chapter for waking up or staying up in London.

Job Responsibility

Assume overall responsibility for the preparation of all of our guest rooms and suites, public areas relating to Chateau Denmark ensuring all facilities and services are exceptionally maintained, special requests are accommodated, and amenities placed
Control, monitor and analyse, quality standards in guest accommodation and public areas relating to Chateau Denmark
Carry out regular quality and presentation spot checks on number of rooms and suites, rejecting those that fall below standard to achieve consistency and implementing corrective training to ensure standards are maintained
Play an active role in the development of Chateau Denmark room concepts, amenities, linen and housekeeping supplies though the sharing of ideas and suggestions with the management team to enhance the guest experience
Leading by example - actively promote a positive attitude throughout the property and wider district, be visible, approachable and with the team at the right times
Display a passionate, fun and enthusiastic approach to work in order to inspire and motivate members of the team
Share your vision - have a communication plan that sets out the objectives, goals, progress being made and the achievements
Foster good working relationships across all departments
Guide and direct the Housekeeping team to ensure they become familiar with the sequence of service in a prompt, efficient and systematic manner
Undertake any recruitment in a timely, cost effective and legally compliant manner
Promote team development to drive engagement and efficiency
Ensure that all team members across Chateau Denmark have regular 121’s and structured performance updates
Ensure all legal and company HR regulations and policies are followed
Continue developing as a leader
Catch the Team doing things right
Set Boundaries
Champion engagement
Take an active role in the formation of the annual Housekeeping Operational budget, and to monitor it throughout the year
Determine in conjunction with the management team minimum par stock levels of materials, supplies and equipment
Control weekly payroll in line with the budget and business levels though effective scheduling
Manage and coordinate all aspects of Health and Safety within the housekeeping and maintenance departments
Ensure the deep cleaning schedules across Chateau Denmark are implemented effectively
Effectively manage the Knowcross system
Work closely with our Maintenance Teams to ensure that all work is completed in a timely manner and to Chateau Denmark standards

Requirements

Excellent leadership abilities
Housekeeping Management experience desired
Ability to lead & facilitate a dynamic and free flowing environment
Relevant experience in a luxury hospitality environment
Passionate for creating exceptional guest experience
Being an excellent team player and having outstanding communication skills
Being exceptionally organised and proactive
Having exceptional attention to detail
The ability and drive to build relationships with internal and external stakeholders
Excellent IT skills and numeracy
Display a passionate, fun and enthusiastic approach to work
Obtain broad knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

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Head Housekeeper

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