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Four Seasons Logo Four Seasons · Hospitality and Tourism

Head Hostess

Italy, Venice · Job Posted March 19, 2026
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Job Description

The Head Hostess is the first ambassador of our dining experience, setting the tone for warm, elegant, and intuitive service. This role leads the hostess team in delivering an exceptional welcome, managing reservations and guest flow, and ensuring that every arrival reflects the Four Seasons commitment to genuine hospitality and the Golden Rule. This position requires poise, strong communication skills, and the ability to orchestrate seamless front-of-house operations while nurturing meaningful guest relationships.

Job Responsibility

  • Lead the hostess team in delivering a gracious, polished, and personalized guest welcome
  • Manage reservations, seating charts, and guest flow to optimize comfort, service pacing, and operational efficiency
  • Greet, escort, and farewell guests with warmth, professionalism, and consistent use of guest names
  • Answer telephone inquiries, handle reservation requests, and provide accurate information about restaurant services and hotel offerings
  • Maintain the hostess stand and entrance area to Four Seasons standards, ensuring cleanliness, readiness, and visual appeal
  • Collaborate closely with Restaurant Manager, Servers, and Culinary teams to ensure smooth communication and optimal guest flow
  • Anticipate guest needs, manage special requests, and oversee service recovery in a composed and empathetic manner
  • Maintain up-to-date knowledge of menus, culinary concepts, and special promotions to confidently assist guests
  • Prepare daily reports related to reservations, VIP arrivals, guest preferences, and booking patterns
  • Train, coach, and mentor the hostess team to deliver consistent Four Seasons–level engagement
  • Monitor table setups, and service pacing
  • support the team in peak moments as needed
  • Ensure compliance with safety and hygiene standards across the entrance and greeting areas

Requirements

  • 1–2 years of front-of-house or hosting experience in luxury hotels, fine dining, or high-end hospitality
  • leadership experience is an advantage
  • Fluency in English and Italian
  • Outstanding communication, personal presentation, and interpersonal skills
  • ability to connect genuinely with guests from diverse backgrounds
  • Excellent time management, multitasking capabilities, and the ability to remain calm in high-volume environments
  • Strong knowledge of reservation systems such as OpenTable
  • High attention to detail, diplomatic communication, and a polished, professional demeanor
  • Flexibility to work varying schedules, including mornings, evenings, weekends, and holidays

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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