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As our Head Hostess at …At Sloane, you will lead and organise the host team, ensuring the guest journey is managed with precision, elegance, and consistency from the moment of booking through to departure. Acting as the main point of reference for the hostess team, you will work closely with the Restaurant Manager, Bar Manager, and wider operations team to ensure reservations, guest flow, communication, and presentation standards are executed faultlessly.
Job Responsibility
Lead and organize the host team
Manage guest journey from booking to departure
Oversee reservations and guest profiles in SevenRooms
Collaborate with restaurant, bar, and kitchen teams
Maintain SOPs and training for host team
Support recruitment and development of hosts
Ensure grooming and presentation standards
Requirements
Experience in luxury hospitality
Strong leadership and organizational skills
Attention to detail
Knowledge of luxury hospitality standards
Experience with reservation platforms (e.g., SevenRooms)
Ability to manage a host team and restaurant flow
What we offer
Enhanced annual leave increasing with length of service
Complimentary meals while on duty
£1,000 Refer a Friend bonus scheme
Ongoing learning and professional development
Reward programmes and long service recognition
Employer pension contribution of 3%
Complimentary dry cleaning
Enhanced maternity and paternity pay
Access to Code App with discounts at restaurants and hotels
Access to HSF Health Plan including dental reimbursement and 24/7 GP advice