Head Host Job at 360 Resourcing Solutions (Heckfield)

Job Description

We are looking for a Head Host for our wonderful Bothy. The Bothy is a space where we attempt to slow time. A space for restoration, reflection and personal time. As the leader of the team, you will endeavour to offer this opportunity to every visitor and in every interaction that takes place at the Bothy. To understand and share the slow time of Heckfield estate and weave the Bothy into its landscape, connecting all back to nature. The position will offer you an opportunity to work on a beautiful country estate and to lead an exceptional team which strive to deliver exceptional customer service to each other and guests.

Job Responsibility

Maintain the highest standard of guest service
Manage the smooth running of daily operations focusing on front of house, reservation, retail
Produce Host rota at least one month in advance
Practice full responsibility of Bothy host staff coverage during spa operational hours
Ensure the team is fully trained in all aspects of the spa operating system
Consistently record guest preferences accurately
Liaise with other hotel departments to ensure guest needs are met
Maintain a good knowledge of all aspects of Heckfield Place
Be a brand ambassador of Wildsmith

Requirements

Maintain the highest standard of guest service by following the Bothy Protocols and displaying genuine care and attention to detail
To manage the smooth running of the daily operations focusing on the key areas of responsibilities, front of house, reservation, retail
Produce Host rota at least one months in advance and make the necessary adjustments in line with business needs, unexpected events by flexible scheduling
Practice full responsibility of Bothy host staff coverage during spa operational hours by liaising with staff, supervisors and managers
Ensure the team is fully trained in all aspects of the spa operating system and follow procedure according to the agreed sop’s
Consistently record guest preferences accurately updating guest profiles and communicating any relevant information to colleagues
Excellent oral and written English communicational skills
Previous customer service experience
Good computer skills
Liaise with other hotel departments to ensure guest needs are met and communicated
Maintain a good knowledge of all aspects of Heckfield Place
Being a brand ambassador of Wildsmith, being aware of its products, philosophy and ensure product information conversation with guest in Bothy shop wasn’t missed after each visit

What we offer

Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
Increased holiday allowance
Vitality healthcare cover
Employee assistance programme
Life assurance scheme (from day one, covering up to 2x your annual salary)
50% F&B discount when dining in our restaurants
Company sick pay
Enhanced maternity pay
Enhanced paternity pay
Recruit a Friend bonus (£1000)
Monthly employee recognition scheme
Annual employee parties
Free staff meals
50% discount on Wildsmith Skin products
Heckfield Plus - online discounts
New baby gift
Christmas gift

360 Resourcing Solutions - All Job Offers

Select Country

Head Host

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Head Host

Head Host

Head Host

Head Host

Food Services Supervisor (Head Host)

Global Head of Mainframe and Host System Service

Sales Host

Sales Host

Sales Host

Our AI answers in your language