Head Golf Professional

• Plan and schedule work duties of department personnel
• Monitor performance to ensure customer service standards and productivity goals are achieved
• Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings
• managing daily cash flow
• monitoring staff interaction with guests
• Schedule: Ability to work a flexible schedule, including weekends and holidays, while maintaining the required 25-hour weekly minimum at the Pro Shop counter
• Manage employment activities for applicable staff members
• Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories
• Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons
• Develop a merchandising program that includes floor plan layouts, display tactics, merchandise mix, etc.
• Work to develop a purchasing budget and implementing the on-going open to buy or like program throughout the fiscal year
• Plan and conduct individual and group lesson programs and golf clinics
• Track types and quantity of golf rounds played
• Monitor customer preferences, usage patterns, and satisfaction with Company products and services
• Assess the quality of internal and/or external customer service and speed of play
• Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs
• Interact with guests in a congenial and professional manner
• Always maintain pleasant and professional telephone manner
• Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures
• Ensure all phone calls are handled before the third ring
• Assure the efficient and timely submission of all required operational, financial, budgetary reports
• Perform other duties as appropriate

• High school/GED required
• BA/BS degree preferred or applicable work experience
• PGA or LPGA Class A credentials preferred
• PGA or LPGA Associates actively pursuing Class A status are encouraged to apply
• Minimum 2 years of management experience, preferably in the golf or hospitality industry
• Demonstrated experience and capability in the areas of fiscal management and staff management
• Retailing, marketing, and/or sales and customer service, guest relations experience preferred
• Proficiency with computer software including word processing and spreadsheets
• Demonstrated quality written, verbal, interpersonal communication skills
• Ability to analyze and solve problems
• efficiently handle multiple duties under pressure with minimal supervision
• work flexible hours as required including nights/weekends
• Positive attitude, professional manner and appearance in all situations
• Candidates will be required to pass background checks before they can be hired

• BA/BS degree
• PGA or LPGA Class A credentials
• Retailing, marketing, and/or sales and customer service, guest relations experience

The benefits package includes various insurance plans, including medical insurance, dental insurance, life insurance, short-term and long-term disability insurance, accidental death and dismemberment insurance, and workers’ compensation insurance