Head Golf Professional / Director of Golf

• Implement applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups
• Plan and schedule work duties of department personnel
• Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings
• managing daily cash flow
• monitoring staff interaction with guests
• maintaining clean, presentable and fully stocked merchandise displays
• ensuring that the golf shop, storage areas, cart shed, and grounds are maintained to applicable appearance standards
• Assist in the preparation and implementation of operating and capital budgets
• Oversee merchandising operations including purchasing
• Track types and quantity of golf rounds played
• Monitor customer preferences, usage patterns, and satisfaction
• Interact with guests in a congenial and professional manner
• Schedule tee times and handle customer inquiries and/or complaints
• Plan and conduct individual and group lesson programs and golf clinics
• Work with golf associations and other groups to schedule tournaments and group outings
• Ensure that ancillary services including the handicapping system, guest programs and driving range facilities are efficiently organized
• Represent the Company in meetings and/or presentations with various clients, municipalities, and other outside agencies
• Manage employment activities for applicable staff members
• Assure the efficient and timely submission of all required operational, financial, budgetary reports
• Maintain knowledge of current and projected industry developments
• Perform additional duties as required

• BA / BS degree, preferred
• PGA Class A credentials
• Min 3 years management experience, preferably in the golf or hospitality industry
• Demonstrated experience and capability in the areas of fiscal management and staff management
• Retailing, marketing, and/or sales and customer service, and guest relations experience preferred
• Proficiency with computer software with emphasis in Golf Genius
• Demonstrated quality written, verbal, interpersonal communication skills
• Ability to analyze and solve problems
• efficiently handle multiple duties under pressure with minimal supervision
• work flexible hours as required including nights/weekends
• Positive attitude, professional manner and appearance in all situations

Retailing, marketing, and/or sales and customer service, and guest relations experience preferred