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Head, Global Technical Account Management

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Illumio

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

202000.00 - 242000.00 USD / Year
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Job Description:

The Director of Global TAM is responsible for leading Illumio’s worldwide Technical Account Management organization. This leader will define the operating model, build and evolve the TAM service portfolio, drive financial and operational performance, and ensure TAM is a strategic, customer-facing function that supports adoption, retention, and expansion.

Job Responsibility:

  • Lead and scale the global TAM organization with consistent operational standards and delivery excellence
  • Develop the long-term vision for TAM, including service evolution, global operating rhythm, and monetization strategy
  • Represent the TAM function in cross-functional forums and executive discussions
  • Maintain active executive-level engagement with Illumio’s largest TAM-led accounts
  • Anticipate renewals, expansions, risks, and escalations
  • ensure insights and developments are surfaced proactively
  • Strengthen TAM’s role as a trusted advisor driving adoption, optimization, and measurable customer outcomes
  • Define and maintain a TAM service catalog including both core and advanced offerings
  • Partner with CS, PS, Support, Product, and Finance to design packaging, pricing, and delivery models that support TAM monetization
  • Drive ongoing program evolution to ensure TAM remains a strategic growth lever for Illumio
  • Manage the TAM P&L, including forecasting, revenue modeling, margin oversight, and utilization planning
  • Establish and track KPIs to measure delivery quality, customer impact, productivity, and program performance
  • Implement standardized processes, tooling, and reporting to ensure scalable, predictable execution
  • Provide regular updates to leadership, highlighting TAM wins, risks, field insights, and business impact
  • Ensure TAM is represented in roadmap alignment, escalation management, customer reviews, and other cross-functional workflows
  • Drive clarity and visibility into TAM’s value across the company
  • Recruit, develop, and retain top TAM talent across regions
  • Provide coaching, mentorship, and career development pathways
  • Foster a culture of accountability, customer-centricity, and operational excellence

Requirements:

  • 10+ years in Technical Account Management, Customer Success, Professional Services, or related post-sales leadership roles in cybersecurity, cloud, enterprise infrastructure, or adjacent fields
  • Background in SaaS or subscription-based business models
  • Proven experience building and scaling a global TAM or similar services organization
  • Demonstrated financial expertise, including ownership or heavy influence over a P&L
  • Experience creating, packaging, and launching service catalogs or service portfolios
  • Familiarity with service monetization frameworks and attach-rate growth strategies
  • Strong executive presence, communication skills, and ability to influence cross-functionally
  • Track record of driving adoption, customer value realization, and commercial outcomes
  • Ability to work effectively in a fast-paced, global, matrixed environment
What we offer:
  • Medical, Dental, Vision Coverage
  • Health and Dependent Savings Accounts
  • Life and Disability Programs
  • Paid Parental Leave
  • Voluntary Benefit Programs
  • Company Sponsored Wellness Program
  • Wellness Reimbursement Program
  • Retirement Savings
  • Equity Opportunities
  • Paid time off and Paid Holidays
  • Employee Incentive Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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