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360 Resourcing Solutions Logo 360 Resourcing Solutions · Health and Beauty

Head Dental Receptionist

United Kingdom, Wallasey · Job Posted February 16, 2026
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Job Description

We are seeking a Head Dental Receptionist to oversee front-desk operations across three busy dental practices, driving excellence in patient experience, team performance, financial accuracy, and commercial growth. This role is ideal for a confident, organised, and motivated leader who enjoys managing teams, improving systems, supporting revenue growth, and maintaining exceptional service standards across multiple locations.

Job Responsibility

  • Ensure reception desks run efficiently across all assigned practices
  • Supervise, coach, and mentor reception staff
  • Deliver training sessions and ‘Lunch & Learns’
  • Maintain excellent patient service standards across all sites
  • Support Practice Managers with operational oversight and performance improvements
  • Manage reception rotas, ensuring they are fair, balanced, and submitted on time
  • Ensure adequate staff coverage, including cross-training team members where needed
  • Maintain 100% compliance with rota deadlines and staffing standards
  • Oversee banking, petty cash, and financial reporting across locations
  • Maintain 100% accuracy across financial audits
  • Ensure accurate patient records, payments, and reporting
  • Manage and resolve escalated patient complaints professionally
  • Aim to resolve 95%+ of complaints at practice level
  • Maintain high levels of patient satisfaction, retention, and service quality
  • Grow Google review scores
  • Support and promote treatment options, special offers, and upgrades
  • Help deliver marketing campaigns to grow private income and treatment uptake
  • Lead by example in achieving commercial targets
  • Identify, suggest, and implement operational and service improvements
  • Deliver at least 2 improvements per quarter
  • Contribute to monthly leadership and performance meetings

Requirements

  • Proven experience in dental reception, TCO, or dental practice administration
  • Confident in leading teams across multiple sites
  • Highly organised with strong time management and problem-solving skills
  • Comfortable discussing treatments, pricing, and finance options
  • Commercially aware with an interest in sales, marketing, and patient conversion
  • Professional, proactive, and patient-focused
  • Driving licence and ability to travel between sites preferred
  • Dental background essential

What we offer

  • Competitive salary based on experience
  • Leadership role with real influence across multiple practices
  • Performance-based bonuses and incentives
  • Training, mentorship, and career progression opportunities
  • Modern, computerised working environments
  • Long-term career pathways within a growing dental group
  • Annual reviews and professional development support
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