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We are seeking a Head Dental Receptionist to oversee front-desk operations across three busy dental practices, driving excellence in patient experience, team performance, financial accuracy, and commercial growth. This role is ideal for a confident, organised, and motivated leader who enjoys managing teams, improving systems, supporting revenue growth, and maintaining exceptional service standards across multiple locations.
Job Responsibility:
Ensure reception desks run efficiently across all assigned practices
Supervise, coach, and mentor reception staff
Deliver training sessions and ‘Lunch & Learns’
Maintain excellent patient service standards across all sites
Support Practice Managers with operational oversight and performance improvements
Manage reception rotas, ensuring they are fair, balanced, and submitted on time
Ensure adequate staff coverage, including cross-training team members where needed
Maintain 100% compliance with rota deadlines and staffing standards
Oversee banking, petty cash, and financial reporting across locations
Maintain 100% accuracy across financial audits
Ensure accurate patient records, payments, and reporting
Manage and resolve escalated patient complaints professionally
Aim to resolve 95%+ of complaints at practice level
Maintain high levels of patient satisfaction, retention, and service quality
Grow Google review scores
Support and promote treatment options, special offers, and upgrades
Help deliver marketing campaigns to grow private income and treatment uptake
Lead by example in achieving commercial targets
Identify, suggest, and implement operational and service improvements
Deliver at least 2 improvements per quarter
Contribute to monthly leadership and performance meetings
Requirements:
Proven experience in dental reception, TCO, or dental practice administration
Confident in leading teams across multiple sites
Highly organised with strong time management and problem-solving skills
Comfortable discussing treatments, pricing, and finance options
Commercially aware with an interest in sales, marketing, and patient conversion
Professional, proactive, and patient-focused
Driving licence and ability to travel between sites preferred
Dental background essential
What we offer:
Competitive salary based on experience
Leadership role with real influence across multiple practices
Performance-based bonuses and incentives
Training, mentorship, and career progression opportunities
Modern, computerised working environments
Long-term career pathways within a growing dental group
Annual reviews and professional development support