Head Concierge Job at Four Seasons (Venice)

New

Assistant Head Concierge

The Assistant Head Concierge supports the Head Concierge in delivering exception...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3–5 years of experience in a senior Concierge role within a luxury hotel environment
Strong communication, organizational, and problem-solving skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Ability to remain composed under pressure and handle multiple priorities
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Head Concierge

We are seeking a polished and service-driven Assistant Head Concierge to join ou...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum 4 year of work experience
Strong communication and interpersonal skills
A commitment to professionalism and guest satisfaction

Job Responsibility

Serve as a departmental role model and mentor, ensuring compliance with company standards, policies, and external regulations
Report accidents, injuries, and unsafe work conditions
complete required safety training and certifications
Follow all company policies and procedures
maintain professional uniform and appearance
protect company assets and confidentiality
Welcome and acknowledge all guests according to brand standards
anticipate and address service needs
assist individuals with disabilities
thank guests with genuine appreciation

What we offer

Enjoy competitive compensation, benefits, and career development opportunities

Fulltime

Head of Concierge

The role holder will lead and ensure the smooth running of the Concierge departm...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Excellent financial and commercial acumen
ability to produce sales reports and sales forecasting using Microsoft Excel, BI and other technology within the business
Experience of leading a luxury, fast-paced sales team, particularly in regard to corporate clients
Very comfortable working with data and insight and translating it into meaningful strategies
Instinctively agile in style and capable of working with ambiguity and sourcing innovative and creative solutions, with minimal resources and budget
Experience of leading the development and execution of a multi-year strategy
Ability to make strategic decisions, based on insight, financial acumen, sound logic and rationale
Dynamic business leader who develops and grows talented individuals
Creative thinker, with strong leadership and people skills
Strong communication skills with the ability to influence outcomes at all levels

Job Responsibility

Develop and implement the department’s strategic goals to grow the corporate and private client base and increase engagement and satisfaction
Manage the Concierge budget/forecasting and reporting, including sales, payroll, marketing and monthly Board Reports
Analysing and presenting key commercial data/insight to drive business development and inform commercial decision-making as well as managing the expectations of the business
Nurturing and growing our corporate and private client base, ensuring customer satisfaction by a relentless focus on delivering exceptional service
Leading and motivating core team (c.16) and a large team of seasonal recruits (c.40) to commercial success during peak trading periods
Promote brand and insight-led innovation in the context of the competitive landscape
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Supporting the continuous improvement of the technology underpinning the departmental systems by working in collaboration with tech teams and key stakeholders
Ensuring policies, processes and procedures are carried out in line with Fortnum’s values
Managing improvements in performance of personal and departmental KPI’S and SLA’S

What we offer

A generous store and restaurant discount of up to 40%
25 days holidays (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme

Fulltime

Front Office Agent

Our Front Office Agents will be the first point of contact with the Hotel's Gues...

Location

Italy , Venice

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in structured hotels with standards’ knowledge
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Good proficiency in using hotel management softwares and MS Office
Bachelor's degree in Hospitality Management or foreign languages is highly preferred
Advanced level of English and Italian, and any extra european language
Legal right to work in Italy
Available for shifts during the weekends and holidays and some nights in rotation

Job Responsibility

Administering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive package (base salary and yearly bonus)
Medical Insurance, integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Director Operations

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Mountain View

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Natural leader who demonstrates strength by motivating the team
Ability to provide guidance and leadership to the Rooms Division
Ensure consistent compliance with hotel policies and quality guest service
Maximize departmental profits
Indirectly offer supervision for the entire hotel
Make policies and develop plans for carrying out work programs
Act as General Manager in the General Manager’s absence
Implement and manage hotel’s daily quality process
Disseminate feedback from comment cards, guest satisfaction and service failure measurements
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication

Job Responsibility

Provide guidance and leadership to the Rooms Division
Ensure consistent compliance with hotel policies, and quality guest service while maximizing departmental profits
Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs
Acts as General Manager in the General Manager’s absence
Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards, service recovery and problem resolution
Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Communicate both verbally and in writing to provide clear direction to staff
Assign and instruct Rooms Division Department Managers in details of work
Observe performance and encourage improvement

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Employee Room Rate Discount Program
Health & wellness programs
Best in class learning and development
Travel discounts

Fulltime

Beauty Concierge

Nordstrom is a leading American luxury department store chain renowned for its h...

Location

United States , Santa Ana

Salary:

18.30 - 19.00 USD / Hour

OysterLink

Expiration Date

Until further notice

Requirements

continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
frequent use of hands for grasping, fine manipulation, pushing and pulling
handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
enthusiasm and a sense of adventure, see the glass as half full
accountability, initiative, and a high level of ownership
organizational skills, attention to detail, and ability to prioritize multiple tasks
a calm head in a busy retail environment
solid math, verbal, and written communications skills
Entry Level (1-2 years) experience

Job Responsibility

share your love of beauty trends and tell customers all about product knowledge
keep the customer experience quick, easy, and fun while helping customers uncover the great deals they’re looking for
keep the sales floor clean, and filled in and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
defuse customer situations and provide resolution in a timely and effective manner
work with the team to ensure the sales floor stays ready through re-merchandising, filling testers, and straightening throughout the day

What we offer

Medical
Vision
Dental
Retirement
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program

Parttime

New

Director of Guest Experience

The Director of Guest Experience provides strategic leadership and direction for...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of progressive leadership experience in Rooms Division, Guest Experience, or Front Office within a luxury hotel environment
Proven success in leading multi-department teams with a focus on guest engagement, service excellence, and brand alignment
Fluency in English and Italian, with exceptional communication and presentation skills
Strong analytical and strategic mindset with the ability to translate guest insights into actionable initiatives
Experience managing budgets, guest satisfaction metrics, and team development programs
A passion for hospitality, emotional intelligence, and the ability to inspire and connect with both guests and employees
You must possess the legal right to work in Italy

Job Responsibility

Provide visionary leadership to the Guest Experience, Front Desk, and Concierge teams, ensuring seamless and personalized service across all stages of the guest journey—from pre-arrival to post-departure
Develop and implement guest engagement strategies that drive satisfaction, loyalty, and recognition, while upholding Four Seasons service standards
Collaborate with key departments including Rooms, F&B, Spa, and Sales & Marketing to ensure cohesive service delivery and guest communication
Lead and inspire department heads and team members through training, coaching, and performance management, fostering a culture of empowerment and excellence
Oversee all guest feedback processes, service recovery, and reputation management, identifying trends and opportunities for continuous improvement
Monitor and manage departmental budgets operational plans, ensuring efficient use of resources while maintaining the highest service quality

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Beauty Concierge

The ideal Beauty Concierge candidate is detail oriented, results driven, and com...

Location

United States of America , Costa Mesa

Salary:

18.30 - 19.00 USD / Hour

Nordstrom

Expiration Date

Until further notice

Requirements

Ability to communicate clearly and professionally with coworkers and customers
Ability to suggestive sell and connect customers to salespeople
Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
Strong decision-making and problem-solving skills
Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Job Responsibility

Greet and direct customers
Assist customers with cosmetic inquiries/products and a variety of other services
Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
Support store operations by being a general store resource for customers and employees
Maintain a high level of confidentiality
Make deliveries to customers

What we offer

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
medical/vision/dental/life/disability insurance options
PTO accruals
Holidays

Fulltime

Head Concierge

Four Seasons

Location:
Italy , Venice

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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