Head Concierge Job at JLL (Sydney)

Head Concierge

The Head Concierge plays a key leadership role in creating exceptional guest exp...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1–2 years of experience as a Head Concierge in a luxury hotel environment
Proven leadership, communication, and organizational skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Strong problem-solving skills and the ability to remain composed under pressure
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Oversee and coordinate all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain extensive knowledge of local attractions, dining, theater, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Build strong relationships with local businesses and service providers to ensure exclusive access and tailored experiences for guests
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Assistant Guest Experience Manager

The Assistant Manager, Guest Experience is responsible for supporting the daily ...

Location

United States of America , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Experience, Concierge, or Front Office leadership
Demonstrated ability to lead teams and manage daily operations
Strong communication, organizational, and problem‑solving skills
Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems
Ability to work flexible schedules, including weekends, holidays, and varied shifts
High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information
Physical Requirements: Ability to stand and walk for extended periods
Ability to lift and transport items up to 25 pounds as needed for amenities or event setups
Candidates must have valid work authorization for the U.S.

Job Responsibility

Support the daily operations of the Guest Experience department
Ensure all Elite and VIP guests receive the highest level of personalized service throughout their stay
Play a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency
Function as the acting department head on scheduled days off of the Head Concierge
Monitor workflow, ensure task follow‑through, and uphold departmental and brand service standards
Address guest concerns promptly and coordinate service recovery efforts
Review all Elite/VIP arrivals 3–5 days in advance and ensure pre‑arrival outreach is completed
Coordinate special requests and amenities with other departments
Oversee VIP room blocking, upgrade considerations, and Out‑of‑Service room planning
Participate in daily VIP and operational meetings

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Assistant Head Concierge

The Assistant Head Concierge supports the Head Concierge in delivering exception...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3–5 years of experience in a senior Concierge role within a luxury hotel environment
Strong communication, organizational, and problem-solving skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Ability to remain composed under pressure and handle multiple priorities
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Head Concierge

W Edinburgh is hiring a Head Concierge to join the team! We invite you to play a...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Les Clefs d'Or membership
A passion for interacting with others, with excellent networking skills
Natural leadership skills
Strong organization and multi-tasking skills
Sophisticated communication skills
The ability to stay calm under pressure
Previous experience working in five star, luxury hotels
A love for keeping up-to-date with the latest happenings in Edinburgh
A positive mindset
A genuine passion for working in hospitality

Job Responsibility

Establish relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
Provide recommendations and arrange services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, shopping)
Maintain awareness of cultural differences in order to meet guests' specific needs and requirements
Maintain knowledge of rooms and their locations, services and facilities of the hotel
Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out
Establish an effective database to be used by all team members for restaurant and local attractions
Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activites, locations and times as well as special requests/arrangements
Provide a warm welcome and anticipation of guest needs throughout their stay
Act as a key member of the Welcome Office leadership team, providing support and guidance to all talent within the wider team
Recruit and retain the best talent on the market

What we offer

World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world
Discounts for your friends and family

Fulltime

Assistant Head Concierge

We are seeking a polished and service-driven Assistant Head Concierge to join ou...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum 4 year of work experience
Strong communication and interpersonal skills
A commitment to professionalism and guest satisfaction

Job Responsibility

Serve as a departmental role model and mentor, ensuring compliance with company standards, policies, and external regulations
Report accidents, injuries, and unsafe work conditions
complete required safety training and certifications
Follow all company policies and procedures
maintain professional uniform and appearance
protect company assets and confidentiality
Welcome and acknowledge all guests according to brand standards
anticipate and address service needs
assist individuals with disabilities
thank guests with genuine appreciation

What we offer

Enjoy competitive compensation, benefits, and career development opportunities

Fulltime

Front Office Agent

Our Front Office Agents will be the first point of contact with the Hotel's Gues...

Location

Italy , Venice

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in structured hotels with standards’ knowledge
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Good proficiency in using hotel management softwares and MS Office
Bachelor's degree in Hospitality Management or foreign languages is highly preferred
Advanced level of English and Italian, and any extra european language
Legal right to work in Italy
Available for shifts during the weekends and holidays and some nights in rotation

Job Responsibility

Administering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive package (base salary and yearly bonus)
Medical Insurance, integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Head of Concierge

The role holder will lead and ensure the smooth running of the Concierge departm...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Excellent financial and commercial acumen
ability to produce sales reports and sales forecasting using Microsoft Excel, BI and other technology within the business
Experience of leading a luxury, fast-paced sales team, particularly in regard to corporate clients
Very comfortable working with data and insight and translating it into meaningful strategies
Instinctively agile in style and capable of working with ambiguity and sourcing innovative and creative solutions, with minimal resources and budget
Experience of leading the development and execution of a multi-year strategy
Ability to make strategic decisions, based on insight, financial acumen, sound logic and rationale
Dynamic business leader who develops and grows talented individuals
Creative thinker, with strong leadership and people skills
Strong communication skills with the ability to influence outcomes at all levels

Job Responsibility

Develop and implement the department’s strategic goals to grow the corporate and private client base and increase engagement and satisfaction
Manage the Concierge budget/forecasting and reporting, including sales, payroll, marketing and monthly Board Reports
Analysing and presenting key commercial data/insight to drive business development and inform commercial decision-making as well as managing the expectations of the business
Nurturing and growing our corporate and private client base, ensuring customer satisfaction by a relentless focus on delivering exceptional service
Leading and motivating core team (c.16) and a large team of seasonal recruits (c.40) to commercial success during peak trading periods
Promote brand and insight-led innovation in the context of the competitive landscape
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Supporting the continuous improvement of the technology underpinning the departmental systems by working in collaboration with tech teams and key stakeholders
Ensuring policies, processes and procedures are carried out in line with Fortnum’s values
Managing improvements in performance of personal and departmental KPI’S and SLA’S

What we offer

A generous store and restaurant discount of up to 40%
25 days holidays (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme

Fulltime

New

Front Office Manager

Four Seasons Hotel Miami is looking for Front Desk Manager who shares a passion ...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree
Five years hotel experience including rooms and food and beverage
Computer experience
Reading, writing and oral proficiency in the English language
Three years department head in Rooms Division
Strong supervisory and managerial skills

Job Responsibility

The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures
The ability to ensure a smooth operation of registration and cashiering functions of the Front Office
The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc
The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required
The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled
The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests
The ability to escort VIP and return guests to their rooms
The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments
The ability to handle guest complaints and keep management informed as necessary
The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

Fulltime

Head Concierge

JLL

Location:
Australia , Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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