Head Chef Job at Supermacs (Ennis)

Job Description

To maintain consistent standards of service, ensuring customer satisfaction while creating a work environment that supports the organisation’s values. To contribute to the profitability of the Deli through operation of effective cost controls and excellent customer service. To create and Develop dishes and products that are tasty, well presented and in keeping with Mac’s Place offering whilst constantly developing new products to remain at the forefront of delivering tasty high-quality food.

Job Responsibility

Efficient day to day operations of kitchen function
Delivery of food service
Systems compliance and delivery of group standards
Ensure all customers receive a genuine, warm, friendly, courteous welcome
Manage the Deli’s kitchen operations
Ensure systems are in place to handle all customer queries promptly and efficiently
Empower, encourage and promote employees to make on the spot customer satisfaction decisions
Ensure all customer feedback is acted upon in a timely manner
Randomly inspect all kitchen & back of house areas on a daily basis
Ensure high standards are achieved at all times
Ensure highest possible standard of personal hygiene, appearance, body language and conduct of employees
Order and control food stock appropriate to forecasted levels
Manage the group & HAACP standards for food deliveries
Ensure accurate temperature records and food labelling are maintained
Ensure kitchen cleaning rotas are adhered to and records kept
Ensure kitchen uniform and personal hygiene guidelines are adhered to
Ensure daily, weekly and monthly administration is to group standards
Ensure only group approved suppliers are used
Assist with training and development with departmental managers
Ensure all training is recorded
Attend training as required
Train and develop kitchen brigade to company standards
Accept flexible work schedules
Provide support in other areas of the Deli
Ensure all accident and incidents are investigated and reported
Report defective materials and equipment
Comply with all health, safety and welfare statutory requirements
Assist in recruitment and selection of departmental staff
Ensure disciplinary and grievance procedure is adhered to
Ensure all employee counseling is documented and passed to HR
Work with management team to ensure good morale
Ensure all problems are resolved immediately
Motivate department personnel
Carry out appraisals and job chats
Communicate all information with management in a timely manner
Ensure department holds daily shift meetings
Attend meetings as required
Organize a monthly department meeting
Ensure every effort is made to promote the Deli and plaza
Have knowledge of agreed Deli budgets and results
Achieve company food GP and analyse shortfalls
Proactively control staffing levels
Ensure ordering and stock levels are appropriate to sales levels
Ensure substandard food is returned to supplier
Check and sign for all deliveries
Control wastage and recording of same
Ensure Staff Food Policy is adhered to
Carry out accurate stock take on a monthly basis
Carry out any other reasonable request from management

Requirements

Legal right to work in Ireland
Standards driven and detail-oriented with ability to organise and plan ahead
Ability to handle various tasks at one time while maintaining professionalism and a calm approach
Fully aware of fire and emergency procedures
Ability to make sound decisions in a fast paced and busy environment
Physically demanding work environment
Teamwork essential

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