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The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties.
Job Responsibility:
Project a positive representation of Westlake Ace Hardware
Greet customers entering and throughout the store
Thank customers by name
Ensure excellent customer service from those supervised
Ensure all calls and pages are answered promptly, courteously and effectively
Communicate any problem or issue that requires management assistance
Ensure fast, accurate, professional checkouts
Perform Cashier duties as needed
Possess strong product knowledge and knowledge of store layout
Follow all cash register transaction procedures
Responsible for balancing of register drawer
Adhere to any Store Support Center program or promotion
Assist with register and computer problems
In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed
In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed
Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits
Verify weekend vault counts and randomly verify vault
Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties
On an as needed basis, provide assistance in the completion of the quarterly audit checklist
Observe Cashiers for proper phone etiquette, greeting customers, handling returns
Keep the front end neat and clean at all times
Keep impulse counters stocked and faced
Ensure fresh ads are stocked in shopping carts
Ensure forms and supplies are stocked
Assist with decorating the front end
Call for cart pickups when necessary
Communicate any merchandising, cost control or sales idea to the General Manager
Participate in store and Cashier meetings
Assist with training and development of new cashiers
Work with Assistant Manager-Operations to prepare for advancement
Requirements:
High School or GED equivalent
Experience in retail and/or office management preferred
Cashier experience preferred
Customer service experience preferred
Standing, walking, lifting (up to 25lbs) and climbing
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