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We are seeking a Head Butler to lead this iconic program and shape the guest journey from pre-arrival to departure. This is a rare opportunity to join a pre-opening team and establish a new benchmark for luxury service in one of the world’s most prestigious locations. As Head Butler, you will serve as the face of our Butler Program, leading a team of luxury ambassadors who deliver high-touch, personalized, and anticipatory service. You will oversee all aspects of butler operations, ensuring seamless coordination across departments and an uncompromising guest experience.
Job Responsibility:
Lead daily Butler operations, including pre-arrival planning, in-stay service, and departure experiences
Personally manage VIP guests, building rapport and anticipating needs with discretion and elegance
Maintain privacy and confidentiality for high-profile guests
Conduct daily briefings, set team goals, and ensure consistent communication
Collaborate with Front Office, Housekeeping, Food & Beverage and other departments to deliver seamless service
Mentor and train Butler team members to uphold St. Regis standards
Manage departmental budgets, staffing, and scheduling to meet financial and operational goals
Support recruitment, onboarding, and performance development of the Butler team
Requirements:
Degree in Hospitality, Business Administration, or related field
Minimum 4 years of leadership experience in Rooms Division or hotel operations
Proven leadership in luxury hospitality, with a passion for service and excellence
Strong interpersonal, organizational, and technology skills
Nice to have:
Pre-opening experience is highly desirable
What we offer:
Enjoy competitive compensation, benefits, and career development opportunities