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This role is not about running training programs — it is about building a high-performance, sales-capable organization at scale. As Head of L&D, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.
Job Responsibility
Design and implement scalable training programs focused on improving efficiency of customer facing roles
Build structured new hire training journeys (0–90 days) to accelerate readiness
Continuously refine training based on on-ground performance data and feedback loops
Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
Translate business problems into targeted capability-building interventions
Move beyond training delivery to measurable performance improvement
Build and execute a company-wide L&D strategy aligned to growth goals
Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
Ensure consistent learning experience across multiple locations
Build structured programs for first-time managers, and high-potential talent
Design and implement succession planning frameworks for critical roles
Strengthen manager capability to coach and develop teams on the ground
Implement and drive adoption of an LMS platform to enable scalable, trackable learning
Use data analytics to track: Training effectiveness
Productivity improvement
Capability gaps
Build dashboards linking learning inputs → business outputs
Drive initiatives around performance culture, leadership behaviors, and employee engagement
Partner with HR and business leaders to embed continuous learning culture
Lead change management initiatives linked to capability building
Requirements
10–15 years of experience in L&D & organizational development