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Head – Learning & Development

India, Gurgaon Employment contract · Job Posted May 29, 2026
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Job Description

This role is not about running training programs — it is about building a high-performance, sales-capable organization at scale. As Head of L&D, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.

Job Responsibility

  • Design and implement scalable training programs focused on improving efficiency of customer facing roles
  • Build structured new hire training journeys (0–90 days) to accelerate readiness
  • Continuously refine training based on on-ground performance data and feedback loops
  • Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
  • Translate business problems into targeted capability-building interventions
  • Move beyond training delivery to measurable performance improvement
  • Build and execute a company-wide L&D strategy aligned to growth goals
  • Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
  • Ensure consistent learning experience across multiple locations
  • Build structured programs for first-time managers, and high-potential talent
  • Design and implement succession planning frameworks for critical roles
  • Strengthen manager capability to coach and develop teams on the ground
  • Implement and drive adoption of an LMS platform to enable scalable, trackable learning
  • Use data analytics to track: Training effectiveness
  • Productivity improvement
  • Capability gaps
  • Build dashboards linking learning inputs → business outputs
  • Drive initiatives around performance culture, leadership behaviors, and employee engagement
  • Partner with HR and business leaders to embed continuous learning culture
  • Lead change management initiatives linked to capability building

Requirements

  • 10–15 years of experience in L&D & organizational development
  • Experience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred
  • Strong expertise in: Instructional design
  • Training delivery
  • Learning systems (LMS)

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