Head – Leads and Call Centre Management, Randstad

Head – Leads and Call Centre Management

Randstad

Location:
India, Mumbai

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

An experienced Call Centre Head with expertise in Lead Management systems and handling call centre especially in Retail Broking Equity, with a strong track record of managing a team of call centre agents. Person should have worked and managed Lead Management and Sales CRM systems.

Job Responsibility:

Management of LMS/Sales CRM
Sale conversion Management
Team Leadership & Development
Operations Management
Customer Experience Management
Reporting, Monitoring & Analytics
Budgeting & Resource Management
Training & Development

Requirements:

Management of LMS/Sales CRM
Sale conversion Management
Team Leadership & Development
Operations Management
Customer Experience Management
Reporting, Monitoring & Analytics
Budgeting & Resource Management
Training & Development

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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